--- description: Learn more about ChangeGear price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ChangeGear Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [ChangeGear](/software/146239/changegear-itsm) # ChangeGear Canonical: https://www.capterra.co.za/software/146239/changegear-itsm Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/146239/changegear-itsm?page=2) > ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester. > > Verdict: Rated **4.0/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ChangeGear? ChangeGear is a robust, enterprise solution for service and support management. We serve customers around the globe across healthcare, technology, energy, government, finance, manufacturing and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 51 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceAide - **Location**: San Jose, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Brazil, Canada, United States ## Features - AI/Machine Learning - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Tracking - Assignment Management - Audit Management - Automated Routing - CMDB - Capacity Management - Change Management - Change Planning - Change Tracking - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Dashboard - Data Visualization - Device Auto Discovery - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Issue Auditing - Knowledge Base Management - Knowledge Management - License Management - Macros/Templated Responses - Multi-Channel Communication - Natural Language Processing - Onboarding - Performance Monitoring - Prioritization - Problem Management - Relationship Mapping - Release Management - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - Ticket Management - Workflow Management ... and 4 more features ## Integrations (5 total) - BellaDati - Callture - Jira - Microsoft SharePoint - Network Performance Monitor ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software) ## Related Categories - [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software) - [Change Management Software](https://www.capterra.co.za/directory/30958/change-management/software) - [CMDB Software](https://www.capterra.co.za/directory/30959/cmdb/software) - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.co.za/software/170018/manageengine-desktop-central) — 4.6/5 (1489 reviews) 2. [JIRA Service Management](https://www.capterra.co.za/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Iru](https://www.capterra.co.za/software/181954/Iru) — 4.9/5 (477 reviews) 5. [PDQ Deploy & Inventory](https://www.capterra.co.za/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Reviews ### "Excellent app" — 5.0/5 > **Rania** | *19 April 2025* | Arts & Crafts | Recommendation rating: 10.0/10 > > **Pros**: The sll features of application i love it very much i highly recommended it to be used > > **Cons**: Nothing to say really i love this application as package all featuress of this application are very good > > Excellent app to use i highly recommended it to be use im fan of this application ----- ### "Cost-effective and Customizable" — 4.0/5 > **Lexi** | *30 July 2025* | Computer Networking | Recommendation rating: 8.0/10 > > **Pros**: This software provides good value for money. It adapts easily to our business’s changing needs. It's also highly customizable, we were able to tailor it to fit our organization’s specific processes. > > **Cons**: The ticket management features need improvement. In addition, the reporting functionality isn’t as strong as it should be. > > ChangeGear is a versatile platform that easily adjusts to shifting business requirements. It offers a range of features that support efficient workflow management. ----- ### "ChangeGear Software" — 4.0/5 > **Zalman** | *12 November 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: ChangeGear has greatly improved our ticket and incident management. Its intuitive interface and customizable workflows have streamlined communication between technical teams and internal users. > > **Cons**: Updating certain automation features sometimes requires manually reconfiguring existing workflows. ----- ### "Functionality" — 3.0/5 > **Laetitia** | *05 December 2019* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: Compared to other ITSM tool, ChangeGear very cost-effective. The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users. The platform aligns with the ITIL framework so integrating the tool with our ITIL processes (Change, Incident, Problem Management, Service Request fulfillment, etc ) did not require any customization. > > **Cons**: The Task functionality can be improved. We are experiencing some barriers with reporting of tasks. The other challenge is that we can only apply 1 SLA to tickets ( for example, we can only apply the Response Time SLA OR Resolution Time to incident tickets. Not both) > > Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module. ----- ### "ChangeGear" — 4.0/5 > **Jean** | *01 April 2019* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: The self service portal for our customers is very well received. > > **Cons**: The version that we are currently on makes it difficult for Service Desk staff to know what is in their workload, but the next version of the software is changing this. > > Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.za/software/146239/changegear-itsm?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/146239/changegear-itsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data