What Is UpKeep?

Upkeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively.

UpKeep gives you a central command center to efficiently manage all your work orders, assets, and maintenance to deliver fast resolutions. UpKeep enables you to create one front door for all your technicians to go through for all services and support.

Who Uses UpKeep?

Manufacturing, Healthcare, Agriculture, Food Processing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Distribution, Warehousing, Utilities, Packaging, Utilities

Where can UpKeep be deployed?

Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • UpKeep Technologies
  • Located in Los Angeles, US
  • Founded in 2014
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, British Virgin Islands, Canada, China and 10 others

Languages

English

UpKeep pricing

Starting Price:

US$45,00/month
  • Yes, has free trial
  • Yes, has free version

UpKeep has a free version and offers a free trial. UpKeep paid version starts at US$45,00/month.

Pricing plans get a free trial

About the vendor

  • UpKeep Technologies
  • Located in Los Angeles, US
  • Founded in 2014
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, British Virgin Islands, Canada, China and 10 others

Languages

English

UpKeep videos and images

UpKeep Software - 1
UpKeep Software - 2
UpKeep Software - 3
UpKeep Software - View Work Order Details
UpKeep Software - Create Work Orders Easily
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UpKeep video
UpKeep Software - 1
UpKeep Software - 2
UpKeep Software - 3
UpKeep Software - View Work Order Details
UpKeep Software - Create Work Orders Easily

Features of UpKeep

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • Built-in Accounting
  • Calendar Management
  • Check-in/Check-out
  • Code Enforcement
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Depreciation Management
  • Dispatch Management
  • Document Management
  • Downtime Tracking
  • Drag & Drop
  • Electronic Signature
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Asset Management
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • For HVAC Companies
  • For Mechanical Equipment
  • Forecasting
  • Forms Creation & Design
  • Fuel Tracking
  • Historical Reporting
  • IT Asset Management
  • Image Capture
  • Incident Management
  • Inspection Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Job Management
  • Kitting
  • Labor Cost Reporting
  • Location Tracking
  • Logbook Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Map Creation
  • Mobile Access
  • Monitoring
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Parts Management
  • Payment Collection in the Field
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Process/Workflow Automation
  • Product Identification
  • Production Scheduling
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Receiving/Putaway Management
  • Reminders
  • Reorder Management
  • Repair Tracking
  • Report Templates
  • Reporting/Analytics
  • Returns Management
  • Root Cause Analysis
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Space Management
  • Spatial Analysis
  • Status Tracking
  • Supplier Management
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • User Management
  • Vehicle Information
  • Vendor Management
  • Warranty Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

UpKeep Alternatives

MEX empowers you with a modern and user-friendly solution across all areas of maintenance from Asset Capture, Reporting & Work Orders.
MaintainX is the world-leading mobile-first workflow management platform for industrial and frontline workers. Learn more about MaintainX
Asana is the easiest way to organize and manage all of your team's work. See why Asana is a top performer on Capterra.
Reduce data management time to fifteen minutes a day through CMMS, and complete and report tasks on the fly from anywhere!
Build around the customer with AI-powered apps to create amazing experiences.
Simple-to-use, mobile-first maintenance software. Reduces downtime by 37%, increases productivity by 41%, and more.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
WinTeam is a holistic financial, operations and workforce management solution for cleaning and security contractors in North America.
Manage mobile workforces with Synchroteam field service management (FSM) software. Create your free trial in <1 minute. Live support. Learn more about Synchroteam

Reviews of UpKeep

Average score

Overall
4,6 (1 231)
Ease of Use
4,6 (1 231)
Customer Service
4,8 (1 231)
Features
4,4 (1 231)
Value for Money
4,6 (1 231)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Helene V.
Helene V.
Director, Content in US
Verified LinkedIn User
Public Relations & Communications, 501-1 000 Employees
Used the Software for: 1-5 months
Reviewer Source

UpKeep ideal for my field equipment

5,0 2 months ago

Comments: Perfect software for the off-site team to receive their assigned activities and to report the progress of their tasks and their completion. It allowed us to make better use of our working hours, as they spend more time on site, rather than doing office reports.

Pros:

This tool is fairly simple to use, with very specific but easy to access functions. Site workers can access the platform from their phone and receive information on their daily activities and can post their progress and completion. The reports generated by the software are easy to run, plus they are very complete and with all the required information. The best tool for all work teams to keep order in the activities they perform, to have organized all the logistics, inventory, suppliers and machinery, directly from the site. Undoubtedly it is a great investment because it made our work life easier.

Cons:

The barcode reading sometimes fails, which has complicated us to send the information quickly. The image capture does not have the precision or resolution needed to be a quality image, I do not know if it is a problem of misconfiguration of the system or my phone. The program feels a little slow at times, in its mobile version.

Dirk K.
Dirk K.
Director of Operations in US
Verified LinkedIn User
Real Estate, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Crucial Team Management

5,0 3 years ago

Comments: This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Pros:

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Cons:

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Alternatives Considered: monday.com and Asana

Reasons for Choosing UpKeep: As we grew we needed better tracking and filtering. We lacked the ability to pull the reports we needed before.

Reasons for Switching to UpKeep: The tailored approach to real estate.

UpKeep Technologies Response

3 years ago

Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Jamie P.
Grounds & Buildings Manager in US
Events Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

A very strong start, but a long way to go yet.

3,0 3 years ago

Comments: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Pros:

I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons:

RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily. 2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating. 3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them. 4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

Salma J.
Salma J.
Accountant in US
Verified LinkedIn User
Financial Services, 10 000+ Employees
Used the Software for: 2+ years
Reviewer Source

An incredible asset management solution.

5,0 4 months ago

Comments: It's simple to carry out preventive maintenance schedules like repairing and inspection with Upkeep.
Ease to manage assets and equipments.

Pros:

It's simple to track,manage and control inventories using this tool. It's simple to view and manage financial value and depreciation of assets and equipments.

Cons:

I have nothing to complain since Upkeep suits best all my needs and objectives.

Rick D.
Facility Manager in US
Religious Institutions, 51-200 Employees
Used the Software for: Free Trial
Reviewer Source
Source: SoftwareAdvice

Perfect CMMS for my Needs

5,0 2 years ago

Comments: Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Pros:

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Cons:

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

Alternatives Considered: MAPCON and ManWinWin

Reasons for Switching to UpKeep: Pricing was better for what you get. ManWinWin was way to technical, and made more for factories. Mapcon may have worked and it seemed to be pretty user-friendly as well, and I did try their free trial, but it kept crashing my computer every single time.