Who Uses Mews?

The flexibility of the platform allows Mews to cater to properties of all sizes ranging from boutique hotels, serviced apartments and bed and breakfasts to global hotel groups and hostel chains.

What Is Mews?

The most innovative cloud-based property management solution for hotels and hostels. Bring automation to manual tasks, payments, booking management, upselling, online check-in, housekeeping and accounting, allowing you to focus on creating great guest experiences. It's modern, intuitive design allows new users to quickly find their way around, whilst gaining access to all the tools and reports you need from your PMS.

Mews Details

Mews

http://mewssystems.com/en/

Founded 2012

Mews Pricing Overview

Mews does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Mews Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property

Mews Reviews

Showing 5 of 30 reviews

Overall
4,9/5
Ease of Use
4,9/5
Customer Service
5/5
Features
4,9/5
Value for Money
5/5
Catarina J.
Director Of Operations
Hospitality, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/10/01

"Finally a user friendly PMS that works"

Comments: Mews is an amazing software, that has a simple solution for many complex data processes and makes the team and the guests spend less time with burocracy.

Pros: I love the easy use of the software, the constant improvement and the help service on the minute makes it for me the best PMS ever developed.

Cons: The room plan but I am getting used to it.

  • Reviewer Source 
  • Reviewed on 2018/10/01
Helena V.
General Manager
Hospitality, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2016/11/18

"Perfection at its bets"

Comments: We started using the system 3 years ago and I could not be happier. It gives me a lot more freedom to run my hotel from where ever I am. All reports that I need are at my finger tips and accessible with my mobile should I need to do so. Its easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist and the FAQ are just the best as it is done in the way of short videos and not just texts. Costs of the system are much lower than any other, as you do not pay any large installation costs or fixed monthly fees. You only pay as much as you use the system and how much the system help you - which is a fair way of pricing.

Pros: As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible.

Cons: I like everything so its impossible for me to answer this.

  • Reviewer Source 
  • Reviewed on 2016/11/18
Vicky B.
Sales Executive
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2016/06/01

"Customer experience through technological advance!!!!"

Comments: Pros:
1)Save money using online tools (online check -in/out, online payments etc
2)sell more using integrations with channel managers and revenue managers
3)Guest satisfaction with Navigator application as a mobile concierge
4)Great support 24/7
Cons: The only thing i can say is that a cloud web based system is a new world in which we have to adjust.

  • Reviewer Source 
  • Reviewed on 2016/06/01
U S.
Reception
Hospitality, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2016/09/03

"Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly support!"

Comments: First of all it's pity that we can't to talk face to face to you interested in Mews;)
If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them.
Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see).
But what made us finally decide to use Mews is those guys;)

Pros: The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further.
Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;)

Cons: Well, we thought for a while, but there is nothing we don't like about Mews.
The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons".

  • Reviewer Source 
  • Reviewed on 2016/09/03
Marius I.
Revenue Manager
Hospitality, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2017/09/29

"Best PMS ever! Happy to have joined the Revolution!"

Comments: We got faster check-in time, it reduced the overall work in the reception.

Pros: The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream.

Cons: Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general.

  • Reviewer Source 
  • Reviewed on 2017/09/29