17 years helping South African businesses
choose better software
WellnessLiving
What Is WellnessLiving?
WellnessLiving’s all-in-one business management software for boutique fitness studios equips you with the tools, support, & resources needed to manage & grow your business. Offering flexible settings and dynamic tools like online booking, automated marketing, rewards, website widgets, advanced reporting, mobile apps, and client & staff management, all on one convenient platform, to streamline business operations.
It’s the only software you need to attract, convert, & retain more clients.
Who Uses WellnessLiving?
Class, event, membership, or appointment-based businesses looking for an affordable, reliable, easy-to-use platform to manage & grow their business and take their client experience to the next level.
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Reviews of WellnessLiving
Wellnessliving Highly Recommended
Comments: The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.
Pros:
Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.
Cons:
I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.
WellnessLiving Systems Response
3 years ago
Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate)
Alternatives Considered:
Best product and nearly all in one
Pros:
Ease of use for my customers with our branded app they can create an account, schedule, update payment info, and more all from their phone. Easy to set up as the business owner.
Cons:
Cannot automate customer journey emails and have to use mailchimp to do so. Have to manually track KPI's with excel using multiple different reports from WellnessLiving. Does not integrate well with Google of Instagram for easy quick booking, which deters some customers. If your business is somewhat "complicated" you have to set up many different purchase options and therefore customers cannot apply the free reward sessions to their account to use for booking.
WellnessLiving Systems Response
5 months ago
Hey Joshau, Thank you for sharing your positive experience! We're thrilled our platform has streamlined your business and enhanced customer interactions. Compared to other platforms like Mindbody, we pride ourselves on delivering a more modern and user-friendly experience that better meets the needs of today's businesses. As you know our customers love their branded apps as it helps with engagement, scheduling, and their members make payments right from their smartphones from anywhere. Your insights on automation with Mailchimp, KPI tracking, and our robust integrations are invaluable. We are committed to constant improvement to provide comprehensive solutions and seamless experiences. Rest assured, your technical account manager will be in touch shortly to assist further. Thank you for choosing WellnessLiving! Warm regards, Anthony S (Customer Advocate)
Not Worth It
Comments: It was fine. The price was higher than I wanted to pay, but they offer so many things I thought it would be worth it. Unfortunately I found they offer many things but none of them are done well. I would not recommend wasting your time.
Pros:
I liked the look of Wellness Living. It was easy to use. I liked the emailing and texting features as well as the reminders sent. I liked how easy it was to mark attendance.
Cons:
This is an application that is meant for gyms. There are many similarities between gyms and music schools, but it felt like I was always trying to stick a square peg in a round hole. The scheduling aspect is key and didn’t function well for us. We use recurring lessons only and when their was a recurring issue with students being randomly dropped from their teacher’s schedule, customer service said it wasn’t a problem. That was the final straw for us.
WellnessLiving Systems Response
last year
Hi Keturah, Sorry to hear your experience wasn't positive as we hoped. Our main goal is to provide an all-encompassing business management platform tailored to the unique needs of music schools like yours. We've collaborated closely with hundreds of music schools to refine our features, ensuring that they address every aspect of your business, from easy client booking to schedule and equipment management, marketing solutions, and advanced reporting. Upon investigating your account, I noticed that you reached out to our Customer Support Team for assistance with a scheduling issue last year. However, it seems that we were unable to connect with you despite making several phone calls and sending emails. I understand how frustrating it can be when things don't go as expected, but please know that our Customer Support Team is here to help, and they excel at resolving such issues. There could be various reasons for the discrepancy, such as client-side cancellations, schedule edits by staff, or purchase/booking rules set up in the backend. All we'd need is the opportunity to work with you to dive deeper and get you the answers you're looking for. We're sorry to see you go, but we genuinely wish you all the best in your future business endeavours. If you ever reconsider and need assistance in the future, our team is here to support you. Warm regards, Jack T. (Customer Advocate)
Nice, Easy Software to Use
Pros:
I liked it as it was very easy to use. It did exactly what i needed for my business and the customer service was exceptional
Cons:
The app can doing some strange at times
WellnessLiving Systems Response
5 months ago
Hey Sam, Thank you so much for sharing your experience with us! We are thrilled to hear that since switching from Mindbody to WellnessLiving, you've found our platform instrumental in streamlining your business operations. We pride ourselves on delivering a user-friendly solution that simplifies management tasks, and it’s wonderful to know you’ve noticed the difference. Our team is constantly enhancing our features to ensure an even more seamless user experience. Additionally, we're delighted that our customer service has met your expectations. At WellnessLiving, exceptional support is our commitment, as we aim to provide the highest level of assistance to our clients. Should you encounter any issues or have any questions, please don’t hesitate to reach out to our support team at [email protected] or give us a call. We are here to assist you every step of the way. Thanks for choosing WellnessLiving. Warm regards, Anthony S (Customer Advocate)
Alternatives Considered:
All in one software makes running growing my business doable.
Comments: Customer service has always been responsive and friendly. As they have grown, I've noticed that it is much more challenging to reach them by phone for emergencies. But, overall, better experience than we have with most other businesses in general.
Pros:
I love that WellnessLiving is an "all-in-one" solution. Having all client information, marketing, and financials in one place saves hundreds of dollars in software and admin costs.
Cons:
Though WellnessLiving offers most features I need, it is not possible for one company to do everything well. Their constant updates are great for the most part, but I wish they made an API available for integration with other software & services. They recently released a Zapier integration and that was HUGE, but it needs a bit more work. Marketing capabilities, in general, are okay, but I don't believe it is possible for WL to update marketing cababilities at a speed that is comparable to a software company that is solely focused on marketing.
WellnessLiving Systems Response
6 months ago
Dear Tori, Thank you for sharing your experience with WellnessLiving! We're thrilled to hear how our all-in-one solution has made managing your business easier and more efficient. Having everything from client information to marketing tools in one place is indeed a game-changer. We appreciate your feedback on our updates and Zapier integration. Rest assured, we're continuously refining our platform and integrations to better serve you. Our customer service team is dedicated to providing prompt and friendly support, though we understand reaching us by phone can sometimes be challenging. Remember, you can always reach us via email at [email protected] for assistance. Thank you for choosing WellnessLiving as your business partner. Warm regards, Anthony S (Marketing Specialist)
