BOSSDesk

by BOSS Solutions

Who Uses BOSSDesk?

BOSS customers include both private and public sector organizations, suited for companies with 100+ employees looking to maximize Service Desk and IT Asset Management operations.

What Is BOSSDesk?

BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

BOSSDesk Details

BOSS Solutions

http://www.boss-solutions.com/

Founded 1997

BOSSDesk Software - Customizable Dashboard
BOSSDesk Software - Service Catalog
BOSSDesk Software - User Settings
BOSSDesk Software - Tickets, Routing
BOSSDesk Software - Incident Management
BOSSDesk video
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BOSSDesk Software - Customizable Dashboard - thumbnail
BOSSDesk Software - Service Catalog - thumbnail
BOSSDesk Software - User Settings - thumbnail
BOSSDesk Software - Tickets, Routing - thumbnail
BOSSDesk Software - Incident Management - thumbnail

Compare BOSSDesk with similar products

Starting price

US$19,00/month
US$5 500,00/one-time
US$19,00/month
US$42,00/year

Free Version

Free Version No
Free Version No
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial Yes
Free Trial Yes

BOSSDesk deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

BOSSDesk Features

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Device Auto Discovery
  • Drag & Drop
  • Email Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Impact Management
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • License Management
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Relationship Mapping
  • Reporting & Statistics
  • Request Assignment
  • SSL Security
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integrations
  • Widgets
  • Workflow Management

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  • Activity Dashboard
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  • Alerts/Notifications
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  • Calendar Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Document Management
  • Forms Management
  • Incident Management
  • Knowledge Base Management
  • Learning Management
  • Multi-Language
  • Prioritization
  • Problem Management
  • Projections
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • Rules-Based Workflow
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
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  • Task Progress Tracking
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  • Workflow Management

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  • Contact Database
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  • Customer Database
  • Customer History
  • Customer Segmentation
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  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
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  • Real Time Reporting
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  • Rules-Based Workflow
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  • Network Monitoring
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  • Barcode / Ticket Scanning
  • Change Management
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  • Configurable Workflow
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  • Customizable Branding
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  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Email Management
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  • Incident Management
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  • Maintenance Management
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  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
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  • Client Portal
  • Compliance Management
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  • Customizable Reports
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  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
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  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
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  • Rules-Based Workflow
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  • Categorisation/Grouping
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  • Chat/Messaging
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  • Configuration Management
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  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Templates
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  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Mobile Access
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  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • SSL Security
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
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BOSSDesk Alternatives

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BOSSDesk Reviews

Read all reviews

Overall rating

4,6/5

Average score

Ease of Use 4,5
Customer Service 4,8
Features 4,4
Value for Money 4,7

Review software

Share your experiences with other software buyers.

Write a Review!
William ".
William ".
I.T. Support Specialist Supervisor
Utilities, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/06/17

"BOSS Support Central - A Remote Support Must Have!"

Comments: We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pros: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Cons: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

  • Reviewer Source 
  • Reviewed on 2020/06/17
Gary K.
CTO
Government Administration, 1 001-5 000 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/06/26

"Awesome product and support team for automating and streamlining your service desk."

Comments: We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros: The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Cons: There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

  • Reviewer Source 
  • Reviewed on 2020/06/26
Joshua P.
Help Desk Supervisor
Government Administration, 1 001-5 000 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 2021/05/25

"Beta Ticketing System"

Comments: Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.

Pros: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.

Cons: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

Vendor Response

by BOSS Solutions on 2021/06/07

Customer satisfaction is our priority and ensuring every customer is happy with our solution is of utmost importance to us. We thank the reviewer for posting his comments and have since discussed the issues in detail with the customer and come up with an action plan to resolve the issues raised.
We should note that the features mentioned by the reviewer who is relatively a new user have been available in our solution for several years and our solutions have been performing as expected for our customers. Our solution has advanced capabilities to match most of the competing systems in this market space.
We pride ourselves on providing excellent customer support and will work with the reviewer to take corrective action to address any outstanding support issues. We are committed to ensuring that our solutions bring value to our customers and every single user is satisfied.

  • Reviewer Source 
  • Reviewed on 2021/05/25
Ronald B.
Director of Information Technology
Government Administration, 501-1 000 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/01/16

"Excellent platform for Service Desk"

Comments: We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Pros: Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Cons: At this time we do not have any issues with the platform.

  • Reviewer Source 
  • Reviewed on 2020/01/16
Ryan M.
Ryan M.
IT Service Desk Manager
Construction, 1 001-5 000 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/06/17

"No programming knowledge No problem"

Comments: My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Pros: Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Cons: With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

  • Reviewer Source 
  • Reviewed on 2020/06/17