--- description: Learn more about Nutshell price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nutshell Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Contact Management Software](/directory/30016/contact-management/software) > [Nutshell](/software/144340/nutshell) # Nutshell Canonical: https://www.capterra.co.za/software/144340/nutshell Page: 1 / 26\ Next: [Next page](https://www.capterra.co.za/software/144340/nutshell?page=2) > Nutshell is a sales, marketing and engagement platform that helps B2B organizations work together to win more deals. > > Verdict: Rated **4.4/5** by 620 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nutshell? Nutshell is built for relationship-focused B2B organizations that are tired of juggling separate sales and marketing tools and don’t want to pay a full time admin to manage the software. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 620 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Nutshell - **Location**: Ann Arbor, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$13,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. NUTSHELL SALES FOUNDATION: $13/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL SALES GROWTH: $25/user/month (billed annually) or $32/user/month (billed monthly). NUTSHELL SALES PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL SALES BUSINESS: $59/user/month (billed annually) or $67/user/month (billed monthly). NUTSHELL SALES ENTERPRISE: $79/user/month (billed annually) or $89/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. NUTSHELL ENGAGEMENT: Use text messaging and web chat in your CRM. $16/user/month (billed monthly). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Finland, France, Germany, Norway, Spain, Sweden, United Kingdom, United States ## Features - A/B Testing - Activity Dashboard - Alerts/Notifications - Batch Processing - CAN-SPAM Compliance - Calendar Management - Calendar/Reminder System - Campaign Analytics - Campaign Management - Campaign Scheduling - Contact Database - Contact Management - Customer Database - Customer Segmentation - Customizable Fields - Customizable Reports - Data Import/Export - Document Storage - Email Management - Email Marketing - Email Tracking - Event Triggered Actions - Interaction Tracking - Landing Pages/Web Forms - Lead Capture - Lead Distribution - Lead Generation - Lead Management - Lead Nurturing - Lead Qualification - Lead Segmentation - Mobile Access - Mobile Optimization - Opportunity Management - Performance Metrics - Pipeline Management - Quotes/Estimates - Reporting/Analytics - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Search/Filter - Segmentation - Shared Contacts - Subscriber Management - Task Management - Third-Party Integrations - WYSIWYG Editor - Workflow Management ... and 1 more features ## Integrations (101 total) - 123FormBuilder - 3CX - AWeber - AccuCare - ActiveCampaign - ActiveEdge - Acuity Scheduling - AdRoll - Airtable - Apollo.io - Asana - Basecamp - BigCommerce - Box - Breeze ... and 86 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Contact Management Software](https://www.capterra.co.za/directory/30016/contact-management/software) ## Related Categories - [Contact Management Software](https://www.capterra.co.za/directory/30016/contact-management/software) - [CRM Software](https://www.capterra.co.za/directory/2/customer-relationship-management/software) - [Email Marketing Software](https://www.capterra.co.za/directory/30013/email-marketing/software) - [Sales Force Automation Software](https://www.capterra.co.za/directory/12/sales-force-automation/software) - [Online CRM Software](https://www.capterra.co.za/directory/30072/online-crm/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.za/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 2. [HubSpot CRM](https://www.capterra.co.za/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18783 reviews) 4. [Zoho CRM](https://www.capterra.co.za/software/155928/zoho-crm) — 4.3/5 (6974 reviews) 5. [eWay-CRM](https://www.capterra.co.za/software/152769/eway-crm) — 4.5/5 (822 reviews) ## Reviews ### "Admissions Consultant Nutshell Review" — 4.0/5 > **Sibusiso** | *17 December 2025* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Nutshell is how intuitive and user-friendly the platform is. It makes it easy to manage leads, track communication, and stay organised throughout the admissions and follow-up process. The clear pipeline view and activity tracking help ensure that no prospective student is missed, which supports both productivity and conversion goals. > > **Cons**: One challenge is that some processes could be more streamlined or automated, especially when handling high lead volumes. Certain actions require multiple steps, which can slow down workflow during peak periods. Additional automation and customization options would improve efficiency. Also the mobile version is very non-user friendly. > > Overall, my experience with Nutshell has been positive. It’s a reliable CRM that supports day-to-day admissions and sales activities effectively. With some improvements around automation and reporting, it has the potential to be an even stronger tool for admissions consultants working in fast-paced, target-driven environments. ----- ### "Fantastic CRM Software 10/10" — 5.0/5 > **Marcus** | *21 February 2026* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: Nutshell is adding AI in a way that truly makes sense - especially with automatic transcripts and call logging. It’s not just a gimmick; it’s practical, accurate, and incredibly helpful. Being able to search transcripts, review summaries, and see calls automatically logged gives me confidence that every interaction is documented properly. It’s modern CRM done right. > > **Cons**: If I was being a bit picky, I’d say I sometimes wish I could customise the transcript formatting just a little more - maybe adjust spacing or highlight sections differently. But that’s genuinely nit-picking, because the feature itself works flawlessly. > > What I love most about Nutshell is the interface - it’s clean, intuitive, and genuinely easy to use. From the moment I logged in, everything felt logical and straightforward, without the overwhelm that comes with many other CRMs. I was able to get fully set up in less than a day, which says a lot about how well it’s designed. There’s no steep learning curve, no endless tutorials required - just a system that makes sense straight away. It allows me to focus on running my business rather than figuring out software, and that simplicity is what really sets it apart. ----- ### "Wish we had found Nutshell sooner" — 5.0/5 > **Daniel** | *17 December 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: I love all the automation that we have been able to incorporate into the CRM, Pipeline, and back office operations team. Nutshell has allowed us to streamline processes. Nutshell includes many features at no additional charge, saving us money because we do not need to purchase them from other companies. Customer Support is USA-based and usually prompt. We manage newsletters, drip campaigns, follow-up sales emails, as well as pipeline and CRM, all in one tool. > > **Cons**: It lacks a feature to create your own workflow from scratch. Nutshell would be better if it had a more user friendly mobile app. > > Nutshell has been a significant upgrade from our previous CRM. We can use the features without constantly feeling nickel-and-dimed. Yes there are features you have to pay extra for, but the base plans include more than their competitors. ----- ### "In a nutshell, literally" — 5.0/5 > **Kymberly** | *10 April 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Email management feature, customer support consistency, user friendly, value for my money. Im obsessed with the board feature where I am able to see all of my contacts and keep organized on follow ups and communication. > > **Cons**: So far, I have not run into anything I have not liked about nutshell. I am amazed at how well I became accustomed to using the platform and how easy the transition was from other CRM tools. > > I love the experience I am having with nutshell. It was easy to load my contact, organize and begin using. Ive used other platforms and this is the best one by far. ----- ### "Great for retail, not for service companies" — 3.0/5 > **Verified Reviewer** | *18 December 2025* | Construction | Recommendation rating: 6.0/10 > > **Pros**: All in one platform for leads and email management. It is nice to be able to contact people directly from the lead pages. > > **Cons**: UI, support (lack of), reporting limitations and inaccurate data, minimal options for customizing email sequences simply > > Overall, it has worked for what we have needed it these last few years. We have outgrown the capabilities and have explored other options as this is not built for a service company (as told to us by our support team at Nutshell). This is built for retail, and any solution we have asked to have implemented has been met with "Nutshell isn't built for that, why would you want to do that" and it just doesn't fit our needs anymore. ----- Page: 1 / 26\ Next: [Next page](https://www.capterra.co.za/software/144340/nutshell?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/144340/nutshell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data