---
description: Learn more about Richdesk price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Richdesk Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Richdesk](/software/144317/richmond-servicedesk)

# Richdesk

Canonical: https://www.capterra.co.za/software/144317/richmond-servicedesk

> Web-based service desk with customer service portal designed for internal ITSM and external customer support.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Richdesk?

Public and private organisations across all industry sectors looking for easily adaptable, professional web-based software to manage internal support, ITSM and external support.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Richmond Systems
- **Founded**: 1984

## Commercial Context

- **Starting Price**: £950,00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Licensing is based on concurrent support members.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Call Center Management
- Change Management
- Configuration Management
- Contract/License Management
- Customer Database
- Customizable Branding
- Incident Management
- Inventory Management
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Queue Management
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Support Options

- Chat

## Category

- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software)
- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.co.za/directory/30676/itsm/software)
- [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software)

## Alternatives

1. [SysAid](https://www.capterra.co.za/software/107225/sysaid) — 4.5/5 (511 reviews)
2. [Agiloft](https://www.capterra.co.za/software/101273/agiloft) — 4.8/5 (38 reviews)
3. [HappyFox Help Desk](https://www.capterra.co.za/software/83211/happyfox) — 4.6/5 (92 reviews)
4. [Vivantio](https://www.capterra.co.za/software/132880/vivantio) — 4.3/5 (178 reviews)
5. [Salesforce Service Cloud](https://www.capterra.co.za/software/136189/salesforce) — 4.5/5 (820 reviews)

## Reviews

### "A must have for help desk / service desk agents" — 5.0/5

> **Jake** | *23 December 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like how easy it is to manage incidents to which I am responsible for. Because I can assign a priority and incident type, this helps me to manage my time effectively. When communicating with customers regarding previous incidents that have been closed, it is easy to locate past incidents with an incident number - this ensures that both yourself and the customer are of the same understanding, minimising the chances of mis-communication. I also like how attachments can be added to an incident, as if the incident needs to be escalated, attachments can be added to assist the person you have escalated to.
> 
> **Cons**: I feel the interface could look more modern. Often emails are delayed by a couple of minutes before being logged in Richmond, so that could be sped up, rather than waiting for an incident to arrive.
> 
> I like it; It has increased my productivity and improved my organisation skills.

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### "Practical and Simple Screen Layouts.  Excellent Support Provision" — 4.0/5

> **Cerys** | *13 December 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The fact that all the screens work in a similar way.  Once you have mastered Incident Management, Problem and Change will be easy.The support is always excellent when we have had issues or questions to raise.  Very responsive support provision.
> 
> **Cons**: The ability to easily create detailed Custom Reports.
> 
> Overall I am very happy with using Richdesk as our Service Desk software.Its very easy for users who dip in and out of the system to pick up.The screens are laid out well, and there are not excessive functions to click through to raise a ticket.Everything is mostly just on 1 screen.

## Links

- [View on Capterra](https://www.capterra.co.za/software/144317/richmond-servicedesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/144317/Richmond-ServiceDesk/> |
| en-AE | <https://www.capterra.ae/software/144317/richmond-servicedesk> |
| en-AU | <https://www.capterra.com.au/software/144317/richmond-servicedesk> |
| en-CA | <https://www.capterra.ca/software/144317/richmond-servicedesk> |
| en-GB | <https://www.capterra.co.uk/software/144317/richmond-servicedesk> |
| en-IE | <https://www.capterra.ie/software/144317/richmond-servicedesk> |
| en-IL | <https://www.capterra.co.il/software/144317/richmond-servicedesk> |
| en-IN | <https://www.capterra.in/software/144317/richmond-servicedesk> |
| en-NZ | <https://www.capterra.co.nz/software/144317/richmond-servicedesk> |
| en-SG | <https://www.capterra.com.sg/software/144317/richmond-servicedesk> |
| en-ZA | <https://www.capterra.co.za/software/144317/richmond-servicedesk> |

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