--- description: Learn more about Atera price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Atera Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Atera](/software/144309/atera) # Atera Canonical: https://www.capterra.co.za/software/144309/atera Page: 1 / 19\ Next: [Next page](https://www.capterra.co.za/software/144309/atera?page=2) > Introducing Robin: It cuts up to 40% of your IT workload, supports users 24/7/365, and acts like a personal AI technician. > > Verdict: Rated **4.5/5** by 446 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Atera? It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 446 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, Israel - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$129,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, English, French, German, Italian, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - Access Controls/Permissions - Alerts/Notifications - Asset Tracking - Audit Management - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring - Baseline Manager - Billing & Invoicing - Chat/Messaging - Compliance Management - Configuration Management - Customer Database - Customer Support - Dashboard - Data Import/Export - Deployment Management - Event Logs - File Sharing - For MSPs - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Issue Management - Knowledge Base Management - Knowledge Management - Multi-Channel Communication - Network Analysis - Network Wide Management - Patch Management - Performance Monitoring - Policy Management - Real-Time Data - Real-Time Monitoring - Real-time Alerts - Release Management - Remote Access & Monitoring - Remote Access/Control - Remote Monitoring & Management - Screen Sharing - Self Service Portal - Service Level Agreement (SLA) Management - Ticket Management - Time & Expense Tracking - Troubleshooting - Unattended Access - Vulnerability Scanning - Workflow Management ... and 30 more features ## Integrations (22 total) - Acronis Cyber Backup - AnyDesk - Bitdefender GravityZone - Chocolatey - Cisco Duo - Domotz - Emsisoft Business Security - Google Calendar - IRONSCALES - IT Glue - Keeper Security - LogMeIn Miradore - Ninite Pro - Okta - OpenText Core DNS Protection ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.capterra.co.za/directory/30928/remote-support/software) ## Related Categories - [MSP Software](https://www.capterra.co.za/directory/30921/msp/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.co.za/directory/10017/patch-management/software) - [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software) - [Professional Services Automation Software](https://www.capterra.co.za/directory/16/professional-services-automation/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.co.za/software/170018/manageengine-desktop-central) — 4.6/5 (1497 reviews) 2. [Iru](https://www.capterra.co.za/software/181954/Iru) — 4.9/5 (477 reviews) 3. [Action1](https://www.capterra.co.za/software/180609/action1-rmm) — 4.9/5 (237 reviews) 4. [Pulseway](https://www.capterra.co.za/software/141792/pulseway) — 4.7/5 (310 reviews) 5. [NinjaOne](https://www.capterra.co.za/software/165889/ninjaone) — 4.7/5 (282 reviews) ## Reviews ### "Atera Automated Patch management and Copilot has improved our efficiency and productivity" — 5.0/5 > **Raymond** | *07 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of > > **Cons**: With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one > > I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone ----- ### "Amplifying and Tailoring Remote Monitoring and Management with Atera." — 5.0/5 > **Sydney** | *17 September 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera. > > **Cons**: I have encountered anything that is worth mentioning as dislike with Atera. > > I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues. ----- ### "Makes IT management easier at a great price" — 4.0/5 > **Palash** | *06 October 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control. > > **Cons**: The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle. > > Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations. ----- ### "The Best Cloud-based IT Management System for Remote Monitoring System" — 3.0/5 > **David** | *23 January 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity. > > **Cons**: Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement. > > Atera is a robust and popular Information technology management platform, and is well suited for both small and medium sized managed service providers and internal business departments. ----- ### "Atera is good enough for what I pay I guess." — 4.0/5 > **Alison** | *14 January 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: What I like best about Atera is that it is cost-effective for a one-man shop such as myself because I cannot afford the larger enterprises systems. The scripting generally functions properly and the lightweight nature of the agent makes it possible for me to install it on my client's older computers, which they will not upgrade. Atera gives me the opportunity to maintain low overhead costs; I did find the automation function worked as expected and didn't crash the entire dashboard. > > **Cons**: What I dislike most about Atera is that there are too many clicks required to simply initiate a remote connection. To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline. I've found support for Atera to be extremely slow to respond. I submitted a ticket regarding a script that would not run and when their response came back weeks later, I had either fixed it myself or given up. In addition, the file transfer functionality within Atera is lacking in that I wish to send a file without initiating a full remote session and thus disturbing the user. > > Atera solves the problem of needing to physically visit each site to patch the operating system. As well, Atera is saving me money due to its no-charge per-agent model. I can manage the chaos of my clients' networks without the need to hire another technician which will help save me money. Lastly, Atera prevents me from having to explain to my clients why they should run updates and instead I simply force those updates to run in the background. ----- Page: 1 / 19\ Next: [Next page](https://www.capterra.co.za/software/144309/atera?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/144309/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data