18 years helping South African businesses
choose better software
Atera
What Is Atera?
Atera is transforming IT management for MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, and Ticketing platform, now powered by Action AI™. Built to streamline operations, Atera enables IT pros to manage infrastructure, automate tasks, and enhance service quality. With powerful patch management, reporting & analytics, flexible billing, and more, Atera empowers over 12,000 customers in 120+ countries to optimize performance and reduce overhead—all with per-tech pricing and unlimited devices.
Who Uses Atera?
IT departments, managed service providers, education sector, healthcare sector, and IT consultants.
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Reviews of Atera
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Atera is the clear winner in the IT management space
Comments: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.
Pros:
Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.
Cons:
Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.
Atera Automated Patch management and Copilot has improved our efficiency and productivity
Comments: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone
Pros:
Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of
Cons:
With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one
Atera: All-in-One MSP Solution
Comments: Atera is a good all in one tool for managing. It is easy and has many useful features. It could be better but it still provides a good value.
Pros:
Atera is easy to use and takes less time to setup. Its remote access tools are reliable and efficient.
Cons:
Sometimes we can face issues in their mobile app and support is also a bit slow.
Simple and affordable, to the point.
Comments: It is quite good because it includes remote access and PSA so there's not much need for other tools and is cost-effective too. Some features are overwhelming.
Pros:
It is quite easy to get used to it. The best part is that you can manage many devices with very little cost. Also, it does have AI integration which is kind of effective and is usually not present widely in other software.
Cons:
There are a bit of limited integration options available. It needs to be re-run for patch deployment tasks. Another noticeable thing is sometimes the tickets duplicate on their own.
Atera Review
Comments:
I appreciate what Atera did with a CRM system that also includes a computer management system
I’ve been working with it for 3 years now and I’m content with the support and uptime of the service.
Pros:
It manages our IT inventory while also give us access & insights to the computers that we manage
Cons:
Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.
