17 years helping South African businesses
choose better software

What Is Atera?

Atera is revolutionizing patch management with its all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Action AI™. Designed to streamline IT operations, Atera enables teams to automate the patching process, ensuring systems and software stay up-to-date and secure. With real-time monitoring, automated patch deployment, and customizable policies, IT teams can proactively address vulnerabilities, reduce downtime, and protect critical infrastructure from potential threats.
Atera’s powerful patch management tools allow teams to schedule patches, track updates, and generate detailed reports to ensure compliance and minimize security risks. By automating routine tasks, Atera frees up IT teams to focus on more strategic initiatives, improving overall efficiency and service quality. Trusted by over 12,000 customers in 120+ countries, Atera’s per-tech pricing and unlimited devices provide scalability without added costs.

Who Uses Atera?

Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale.

Where can Atera be deployed?

Cloud-based
On-premise

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 24 others

Languages

English, French, German

Atera pricing

Starting Price:

US$129.00/month
  • Yes, has free trial
  • No free version

Atera does not have a free version but does offer a free trial. Atera paid version starts at US$129.00/month.

Pricing plans get a free trial

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil and 24 others

Languages

English, French, German

Atera videos and images

Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
Atera Software - Power up your work processes through automation.
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.
View 5 more
Atera video
Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
Atera Software - Power up your work processes through automation.
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.

Features of Atera

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Baseline Manager
  • Billing & Invoicing
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Customer Database
  • Customer Support
  • Dashboard
  • Deployment Management
  • Device Auto Discovery
  • Document Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing
  • For MSPs
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Multi-Channel Communication
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning

Atera Alternatives

SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site.
Miradore is a cloud-based MDM / UEM platform that provides a smarter way to securely manage Android, iOS, macOS, and Windows devices. Learn more about Miradore
Zoom Events and Webinars help customers host virtual and hybrid events and large-scale broadcasts.
Auvik's software simplifies & automates network monitoring & management to give you complete network visibility & control.
Mechanical CAD, design validation, product data management, design communication, and CAD productivity tools in a single package.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console.
The N-able N-central® remote monitoring and management platform is designed to make managing complex IT networks simple.
Cloud-based solution designed to help businesses manage product data, share design information, automate workflows & monitor progress.

Reviews of Atera

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.5
Features
4.3
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Robert
Robert
Information Technology Manager in US
Verified LinkedIn User
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Atera is the clear winner in the IT management space

5.0 10 months ago

Comments: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Pros:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Cons:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Alternatives Considered: N-sight, Kaseya VSA and NinjaOne

Reasons for Switching to Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Paul
Paul
Technical Manager in United Arab Emirates
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Mid-level RMM and PSA solution

4.0 2 years ago

Comments: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Pros:

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Cons:

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

Alternatives Considered: ManageEngine ServiceDesk Plus and Autotask PSA

Reasons for Choosing Atera: LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Switched From: Freshdesk and GoTo Meeting

Reasons for Switching to Atera: The low cost was more appealing and the feature set looked like it was worth pursuing.

Atera Response

2 years ago

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

Vineet
IT Manager in India
Government Administration, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

Comprehensive IT Management Simplified!

4.0 4 weeks ago New

Comments: We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization.

Pros:

- Atera lets our IT team to schedule and automate OS and third party software patches - Our IT team maintains accurate inventory data and ensure compliance with licensing agreements -Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.

Cons:

- Its reporting capabilities could benefit from more extensive customization options - Dashboard customization - Better support for more advanced scripting environments

Rob
Founder in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

If you don’t need a mobile app or decent support it’s OK

2.0 4 months ago

Comments: It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first

Pros:

The interface is clean and easy to navigate

Cons:

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Alternatives Considered: Syncro

Reasons for Choosing Atera: Wanted to have a platform that included RMM and PSA

Switched From: Zendesk Suite

Reasons for Switching to Atera: Cost per endpoint vs cost per user was a big factor

Abhishek
IT Infrastructure engineer in UK
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best RMM and ticketing Software

5.0 3 months ago

Comments: Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.

Pros:

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Cons:

Support of Mac devices is minimum or nil

Alternatives Considered: ConnectWise ScreenConnect

Reasons for Switching to Atera: Per technician billing of Atera is best when compared to per end point billing of connect-wise