--- description: Learn more about Device42 price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Device42 Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Device42](/software/144214/device42) # Device42 Canonical: https://www.capterra.co.za/software/144214/device42 Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/144214/device42?page=2) > ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\! > > Verdict: Rated **4.8/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Device42? Ideal for organizations that need a single source of truth from one data center to multiple datacenters, and those that have hybrid IT, including resources and applications in multiple clouds. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 63 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$20,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Device42 Core software license is the base license for the product, and Other features are priced in addition to the core pricing, and require a Core base license. Device42 software is licensed as an annual subscription. Pricing tiers are based on the number of devices, modules chosen, and and the number of IP addresses in use in the software. A device is anything IP-enabled. Non-IP based objects are considered assets and can be tracked in Device42 without taking up a license. Core is the foundational element of Device42. All users must have, at minimum, a valid Device42 Core license. Additional available feature licenses include: - Software License Management (SLM) - Power \& Environmental Monitoring - Application Discovery \& Dependency Mapping - Resource Utilization Core, Software, and Power are licensed based on the total number of devices in your estate. Application Discovery \& Dependency Mapping is licensed only on the number of application hosts. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, South Africa, Sweden, Switzerland and 3 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - CMDB - Capacity Management - Change Management - Change Planning - Color Codes/Icons - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support - Dashboard - Data Visualization - Device Auto Discovery - Drag & Drop - Hierarchical Mapping - IT Asset Management - IT Reporting - Inventory Management - Issue Auditing - License Management - Location-Based Mapping - Maintenance Scheduling - Map Exporting - Patch Management - Performance Monitoring - Real-Time Monitoring - Real-Time Notifications - Relationship Mapping - Remote Access/Control - Reporting/Analytics - Server Monitoring - Service Level Agreement (SLA) Management - Supplier Management ## Integrations (6 total) - Chef Enterprise Automation Stack - Confluence - Jira - ServiceNow - Zapier - Zendesk Suite ## Support Options - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software) - [Data Centre Management Software](https://www.capterra.co.za/directory/10054/data-center-management/software) - [CMDB Software](https://www.capterra.co.za/directory/30959/cmdb/software) - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) - [Network Mapping Software](https://www.capterra.co.za/directory/30978/network-mapping/software) ## Alternatives 1. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (720 reviews) 2. [ServiceNow](https://www.capterra.co.za/software/152871/servicenow) — 4.5/5 (348 reviews) 3. [SmartITSM](https://www.capterra.co.za/software/1045363/smartitsm) — 4.6/5 (8 reviews) 4. [ServiceTonic](https://www.capterra.co.za/software/112516/servicetonic) — 4.7/5 (7 reviews) 5. [BOSSDesk](https://www.capterra.co.za/software/144825/boss-solutions) — 4.7/5 (140 reviews) ## Reviews ### "A Valuable CMDB Tool for Asset Discovery and Management" — 4.0/5 > **Ifediora** | *25 May 2026* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: What I like most about Device42 is its strong automated discovery, accurate CMDB visibility, and clear dependency mapping. It helps reduce manual effort by automatically discovering infrastructure assets and relationships, while giving IT teams a centralized view of on-prem and cloud environments. Its ease of use, visualization, asset management, and integration capabilities make it especially valuable for maintaining an accurate CMDB and supporting operational decision-making. > > **Cons**: A few. Given that it is a relatively new tool in the market, there are capabilities it does not have, like under the Device Ignore Rules feature, there is no option to exclude devices based on their aliases. Sometimes, it takes a while for a much-needed feature to be introduced. > > Overall, my experience with Device42 as a CMDB tool has been excellent. I believe my organization is getting great value for money compared to other costly CMDB tools available on the market. ----- ### "very helpful tool for network and IT asset management" — 5.0/5 > **Bondada** | *26 May 2026* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: Device42 is a very effective network and IT asset management tool. It’s easy to use and helps manage networks, infrastructure, and assets from a centralized platform with good visibility and tracking capabilities. > > **Cons**: There are comparatively fewer features than other network management tools, and the platform currently lacks the scalability and advanced capabilities needed for larger or more complex environments. > > very useful for asset management and easy to use but as per my opinion, it lacks scalability and other complex capabilities ----- ### "Chief Operating Officer" — 5.0/5 > **Rithik** | *26 May 2026* | Biotechnology | Recommendation rating: 9.0/10 > > **Pros**: It helped us effectively track change requests, monitor evaluations and long-running processes, identify risks early, and streamline overall IT operations. Overall, it’s a very strong and reliable IT management tool. > > **Cons**: Not very intuitive user interface, sometimes gets very confusing to navigate and very less features for the pricing ----- ### "Chief Technology Officer" — 5.0/5 > **Atiradh** | *26 May 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Finest tool for tracking IT assets, very easy to onboard and get started and with a very affordable pricing. > > **Cons**: Very less features but this is enough for a small to mid organisation and below par support experience. ----- ### "Good IPAM Solution" — 4.0/5 > **Andreas** | *16 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We use this tool as global IPAM solution also for automated processes and its working very good. API is clearly documented and support is always willing to help > > **Cons**: Some usability concepts are not so common as compared to other IPAM products (e.g. Bluecat), which needs more time to get familiar with the concept (e.g. subnet move, split, merge). But support is always open for guidance and feature requests > > We gained following efforts : - global IPAM solutions - active IP usability tracking (ping Sweep) - Service Now Integration (REST Integration) - Single Source of truth for network items ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/144214/device42?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/144214/device42) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data