---
description: Learn more about Collaborate price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Collaborate Price, Reviews & Features - Capterra South Africa 2026
---

Breadcrumb: [Home](/) > [Human Services Software](/directory/30660/human-services/software) > [Collaborate](/software/143681/collaborate)

# Collaborate

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> Customizable case management software for social services teams of 5+ staff. Intakes, services, and funder reports all in one place.
> 
> Verdict: Rated **4.6/5** by 46 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Collaborate?

Human services, victim services, statewide networks, youth programs, substance abuse treatment, health \& wellness, re-entry, housing programs, family centers, \& many more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 46 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Network Ninja
- **Founded**: 1998

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Appointment Management
- Billing & Invoicing
- Case Notes
- Client Management
- Collaboration Tools
- Dashboard
- Data Discovery
- Data Import/Export
- Data Visualization
- Document Management
- Forms Management
- Goal Setting/Tracking
- Program Management
- Real-Time Reporting
- Referral Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Templates
- Time Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Human Services Software](https://www.capterra.co.za/directory/30660/human-services/software)

## Related Categories

- [Human Services Software](https://www.capterra.co.za/directory/30660/human-services/software)
- [Social Work Case Management Software](https://www.capterra.co.za/directory/31462/social-work-case-management/software)
- [Analytics Reporting Software](https://www.capterra.co.za/directory/30053/reporting/software)
- [Data Analysis Software](https://www.capterra.co.za/directory/31077/data-analysis/software)
- [Document Generation Software](https://www.capterra.co.za/directory/31576/document-generation/software)

## Alternatives

1. [Astalty](https://www.capterra.co.za/software/1036745/astalty) — 4.8/5 (200 reviews)
2. [My Junna](https://www.capterra.co.za/software/178861/junna-care) — 4.8/5 (39 reviews)
3. [Casebook](https://www.capterra.co.za/software/200357/casebook-platform) — 4.2/5 (86 reviews)
4. [CharityTracker](https://www.capterra.co.za/software/132388/charitytracker) — 4.5/5 (1062 reviews)
5. [Sumac](https://www.capterra.co.za/software/144095/sumac) — 4.4/5 (132 reviews)

## Reviews

### "Great serice" — 5.0/5

> **Brittany** | *08 May 2025* | Nonprofit Organization Management | Recommendation rating: 9.0/10
> 
> **Pros**: It is easy to use, which makes it a great site. I can easily find anyone I need or correct any info with ease.
> 
> **Cons**: Nothing, I liked that system overall. I wouldn't change a thing.
> 
> It is an easy system to use, and you are able to fine everything easily.

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### "Collaborate Review" — 5.0/5

> **Karla** | *12 December 2024* | Individual & Family Services | Recommendation rating: 10.0/10
> 
> **Pros**: Reports that are available for grant reporting (VOCA, NCA, CAC). I also like the quick response and how helpful everyone is when I have questions about the system.
> 
> **Cons**: I wish I knew more about all of the aspects of Collaborate.  I'm sure we could be using it for additional things than we are currently.  I believe there are tutorials somewhere but I haven't accessed all of them yet.
> 
> It's a great system.  We use it for tracking clients, running reports, and keeping current with dispositions.

-----

### "Collaborate Review" — 5.0/5

> **Kim** | *23 June 2025* | Nonprofit Organization Management | Recommendation rating: 6.0/10
> 
> **Pros**: I really like the way the calendar is set up.  It is easy to navigate and find what I am looking for.
> 
> **Cons**: The way reports are set up is a little difficult to navigate, especially for mental health and medical referrals.
> 
> Average.  Not great, but not terrible.  I have been using this system for 5 years and I am still trying to figure things out with how it works.

-----

### "Cumbee Center" — 5.0/5

> **Jessica** | *08 September 2024* | Nonprofit Organization Management | Recommendation rating: 3.0/10
> 
> **Pros**: Collaborate captures a lot of useful data.
> 
> **Cons**: Having to run multiple reports to get data. I’d like to be able to pull 1 report by staff member (or multiple staff members) that tells us the number of clients and services in an identified period. 

The Collaborate calendar doesn’t integrate with Google.
> 
> Great. Need more time and staff capacity to dedicate toward maximizing our Collaborate usage.

-----

### "Collab Review" — 5.0/5

> **Jacqueline** | *08 April 2025* | Mental Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: It's simple to use, but I am not familiar with all of the features.
> 
> **Cons**: I don't understand all of the features so I am not sure.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/143681/collaborate)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/143681/Collaborate/> |
| en-AE | <https://www.capterra.ae/software/143681/collaborate> |
| en-AU | <https://www.capterra.com.au/software/143681/collaborate> |
| en-CA | <https://www.capterra.ca/software/143681/collaborate> |
| en-GB | <https://www.capterra.co.uk/software/143681/collaborate> |
| en-IE | <https://www.capterra.ie/software/143681/collaborate> |
| en-IL | <https://www.capterra.co.il/software/143681/collaborate> |
| en-IN | <https://www.capterra.in/software/143681/collaborate> |
| en-NZ | <https://www.capterra.co.nz/software/143681/collaborate> |
| en-SG | <https://www.capterra.com.sg/software/143681/collaborate> |
| en-ZA | <https://www.capterra.co.za/software/143681/collaborate> |

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