Who Uses This Software?

Brands who want to perform great customer care and marketing on WhatsApp and other Instant messaging platforms like WeChat and Line. Integrates with Zendesk too.

Average Ratings

1 review
  • Overall 5 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features
  • Value for Money

Product Details

  • Starting Price US$35,00/month
  • Pricing Details We have great pricing for companies of all sizes.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Ongair
  • https://app.ongair.im/
  • Founded 2011

About Ongair

Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms.

Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones.

With our Zendesk integration you can use Zendesk to manage your team and tickets.

Ongair Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Ongair Most Helpful Reviews

Great WhatsApp Customer care

Reviewed on 2015/07/08
Batlam N.
Sales Manager
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
Features & Functionality
4 / 5
Customer Support
Value for Money

Comments: This is a really innovative platform

Read More Reviews