Who Uses Whatfix?

SMBs and Enterprises who are pained with increasing number of customer support queries and spend long hours on training to train their customers.

What Is Whatfix?

Whatfix is a leading Digital Adoption Platform that helps companies deliver modern and easy onboarding, effective training and better support to users through contextual content displayed at the time of need. Whatfix powers-up software solutions by lending incredible simplicity, intuitiveness, and personalization. Several Fortune 500 enterprises worldwide trust Whatfix to ensure quick ROI on their technology investments and drive user engagement and productivity.

Whatfix Details

Whatfix

http://whatfix.com/

Founded 2013

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Whatfix pricing overview

See pricing plans

Whatfix has a free version and offers a free trial.


Free Version

Yes

Free Trial

Whatfix deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • Live Online
  • Webinars
  • Documentation

Whatfix Features

  • Approval Workflow
  • Audit Trail
  • Change Calendar
  • Change Planning
  • Compliance Management
  • Prioritization
  • Release Management
  • Task Management
  • Training Management

View full list of Change Management Software

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

View full list of Customer Experience Software

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

  • Audience Segmentation
  • Content Creation
  • Contextual Guidance
  • Data Validation
  • In-App Training
  • Launch Management
  • Multi-Language
  • Self Service Tools
  • Surveys & Feedback
  • User Onboarding

View full list of Digital Adoption Platforms

  • Activity/News Feed
  • Calendar Management
  • Chat / Messaging
  • Content Management
  • Document Management
  • Employee Directory
  • File Sharing
  • Knowledge Management
  • Surveys & Feedback
  • Task Management

View full list of Digital Workplace Software

  • Adaptive Learning
  • Asynchronous Learning
  • Built-In Course Authoring
  • Content Library
  • Evaluation Management
  • Gamification
  • Leaderboards
  • Progress Tracking
  • Quizzes
  • Rewards Management

View full list of Microlearning Software

  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Workflow Management
  • Self Service Portal
  • Task Management
  • Training Management

View full list of Onboarding Software

  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management

View full list of Sales Enablement Software

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification Management
  • Corporate/Business
  • Learner Portal
  • Mobile Learning
  • Simulation
  • Synchronous Learning
  • Training Companies
  • eCommerce

View full list of Training Software

  • Content Import / Export
  • Course Publishing
  • Gamification
  • Instructor-Led Courses
  • Interactive Content
  • PowerPoint Conversion
  • Self-Paced Courses
  • Storyboarding
  • Template Management
  • Test / Quiz Creation
  • Video Management

View full list of eLearning Authoring Tools

Whatfix Alternatives

More Whatfix alternatives

Whatfix Reviews

Read all reviews

Overall rating

4,7/5

Average score

Ease of Use 4,5
Customer Service 4,9
Features 4,6
Value for Money 4,6

Review software

Share your experiences with other software buyers.

Write a Review!
Iziar R.
Ejecutivo de Ventas Estados Unidos
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/01/29

"Help your customers understand your platform"

Pros: This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.
On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Cons: We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/01/29
Hal R.
Technical Writer
Computer Software, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    Unrated
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2016/07/15

"Whatflow flows implementation in a special education web based product"

Comments: Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Pros: Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Cons: Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Vendor Response

by Quicko Technosoft Labs PVT LTD on 2017/02/13

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2016/07/15
Rory R.
Director of Training & Development
Printing, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2020/09/29

"An extra layer of our software"

Comments: We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program.

Pros: WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved.

Cons: The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

Vendor Response

by Whatfix on 2020/10/08

Hey Rory,

Thank you for taking the time and leaving us a positive review. Customer experience and satisfaction is our priority. We have also noted your suggestions regarding the content organization, and have incorporated them in our roadmap. You can also visit the WHATFIX COMMUNITY to know more about our upcoming releases. Our experts are just a message away to all your queries. Thank you once again for your review!

Best,
Pratheek

  • Reviewer Source 
  • Reviewed on 2020/09/29
Tim L.
Sr. Consultant
Telecommunications, 10 000+ Employees
Used the Software for: Free Trial
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/08/01

"good APP"

Pros: Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Cons: The price is a little high. It is lack of analytical features. Some features is not easy to configure.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2018/08/01
Mohit J.
Co-Founder
Information Technology & Services, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    Unrated
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015/09/09

"Reduced our support costs by 40%"

Comments: We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow. We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix . Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.

Pros: - Easy to use, quickly create guides in various languages
- Easily convert guides to PDF, videos in few clicks
- Very easy to integrate

Cons: - Not exactly a con, but i would like it to be available for mobile also.

Vendor Response

by Quicko Technosoft Labs PVT LTD on 2017/02/13

Thanks for the amazing review, Mohit.

Currently, Whatfix is responsive and supports mobile web. Whatfix also supports hybrid HTML5 mobile apps.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2015/09/09