--- description: Learn more about Groove price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Groove Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Groove](/software/143005/groove) # Groove Canonical: https://www.capterra.co.za/software/143005/groove Page: 1 / 5\ Next: [Next page](https://www.capterra.co.za/software/143005/groove?page=2) > Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. > > Verdict: Rated **4.5/5** by 87 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Groove? Small and medium sized businesses in B2C/B2B Software, eCommerce, Web Development/Design Agencies, Online Services, \& Entrepreneurs ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 87 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Groove Networks - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$29,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is based on the number of users per month and features selected. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, India, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Automated Routing - CRM - Call Center Management - Catalog Management - Collaboration Tools - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customizable Branding - Customizable Templates - Dashboard - Email Management - Feedback Management - Full Text Search - Inbox Management - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Sentiment Analysis - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Text Editing - Workflow Management ## Integrations (13 total) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.co.za/directory/30094/knowledge-management/software) - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.za/directory/30671/customer-experience/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Best Ticketing System" — 5.0/5 > **Terence** | *05 June 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: User friendly, track tickets easily and monitor agent performance. > > **Cons**: So far there is noting i hate about Groove. ----- ### "Streamlined Customer Support with Intuitive Tools and Solid Performance" — 5.0/5 > **Thomas** | *17 June 2024* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Groove HQ is designed with simplicity in mind, making it easy for teams to onboard and use without extensive training. > > **Cons**: While Groove is generally user-friendly, mastering its more advanced features like automation rules and integrations may require a bit of a learning curve for some users. ----- ### "Best Ticketing Ever" — 5.0/5 > **Cedrick** | *03 June 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very friendly user interface and navigation. > > **Cons**: I don't have complaints with the product. ----- ### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" — 5.0/5 > **Brady B.** | *21 November 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" > > **Cons**: No live phone support. this makes it hard for us to deal with immediate issues we may have. > > GrooveHQ has been there for us for years and continues to innovate\! ----- ### "Groove helps us to improve our service to employees and clients" — 5.0/5 > **Jaap** | *29 August 2024* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful. > > **Cons**: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. > > It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.za/software/143005/groove?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/143005/groove) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data