--- description: Learn more about ConnectWise Automate price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise Automate Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [ConnectWise Automate](/software/142789/connectwise-automate) # ConnectWise Automate Canonical: https://www.capterra.co.za/software/142789/connectwise-automate Page: 1 / 7\ Next: [Next page](https://www.capterra.co.za/software/142789/connectwise-automate?page=2) > Automated backup and storage solution that helps businesses with data protection and recovery from physical and virtual machines. > > Verdict: Rated **4.1/5** by 143 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise Automate? Designed for IT service providers and managed service providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 143 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact ConnectWise directly for a custom pricing quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Monitoring - Alerts/Escalation - Alerts/Notifications - Anti Virus - Asset Tracking - Audit Management - Automated Routing - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring - Baseline Manager - Capacity Management - Capacity Planning - Dashboard - Data Migration - Deployment Management - Device Auto Discovery - Endpoint Management - Event Logs - For MSPs - IT Asset Management - IT Reporting - Incident Management - Intrusion Detection System - Inventory Management - Issue Management - Maintenance Scheduling - Network Analysis - Network Wide Management - Patch Management - Performance Monitoring - Real-Time Data - Real-Time Monitoring - Real-time Alerts - Release Management - Remediation Management - Remote Access/Control - Remote Monitoring & Management - Security Management - Self Service Portal - Software Management - Support Ticket Management - Threat Response - Ticket Management - VPN Software - Virtual Machine Monitoring - Vulnerability Scanning ... and 20 more features ## Integrations (5 total) - Acronis Cyber Backup - Auvik - ConnectWise PSA - OpenText Core Endpoint Protection​ - ScreenConnect ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) ## Related Categories - [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.co.za/directory/10017/patch-management/software) - [Server Management Software](https://www.capterra.co.za/directory/10019/server-management/software) - [Data Centre Management Software](https://www.capterra.co.za/directory/10054/data-center-management/software) - [Network Security Software](https://www.capterra.co.za/directory/30003/network-security/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.co.za/software/170018/manageengine-desktop-central) — 4.6/5 (1708 reviews) 2. [Freshservice](https://www.capterra.co.za/software/132997/freshservice) — 4.5/5 (732 reviews) 3. [Iru](https://www.capterra.co.za/software/181954/Iru) — 4.9/5 (486 reviews) 4. [Pulseway](https://www.capterra.co.za/software/141792/pulseway) — 4.7/5 (310 reviews) 5. [Action1](https://www.capterra.co.za/software/180609/action1-rmm) — 4.9/5 (237 reviews) ## Reviews ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" — 4.0/5 > **Harrison** | *05 January 2026* | Information Services | Recommendation rating: 7.0/10 > > **Pros**: I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. > > **Cons**: The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. > > I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. ----- ### "Powerful Automation with a Steep Learning Curve" — 4.0/5 > **Jake** | *12 December 2025* | Supermarkets | Recommendation rating: 8.0/10 > > **Pros**: It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. > > **Cons**: To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. > > Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. ----- ### "Powerful Automation with Excelent Security" — 5.0/5 > **Yasir** | *06 June 2026* | Dairy | Recommendation rating: 10.0/10 > > **Pros**: ConnectWise Automate has been a game-changer for our IT operations. The automation and scripting capabilities save us hours every week. Remote monitoring works seamlessly, and the customization options let us tailor everything to our workflow. Great value for the investment\! > > **Cons**: The initial setup has a steep learning curve, and the interface can feel a bit overwhelming at first. Customer support response times could be faster. Once you get past the onboarding phase, though, it runs like a charm. > > After using ConnectWise Automate for over a year, I can confidently say it's one of the most powerful RMM platforms out there. It's not perfect out of the box, but once configured, it handles our managed endpoints with impressive reliability. Worth every penny for growing MSPs. ----- ### "A powerful solution, with a complicated setup" — 3.0/5 > **Verified Reviewer** | *26 September 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. > > **Cons**: The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. > > Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. ----- ### "Comprehensive Remote Monitoring and Automation Tool" — 5.0/5 > **Peter** | *04 June 2026* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: What I liked most about ConnectWise Automate was its powerful automation capabilities and centralized endpoint management. It allows IT teams to monitor, manage, and maintain a large number of devices efficiently through scripting, patch management, remote monitoring, and automated remediation. The platform helps reduce manual workload, improves operational efficiency, and provides strong visibility into system health across managed environments. > > **Cons**: One of the main drawbacks is that the platform can have a steep learning curve, especially for new users who want to take full advantage of its automation and scripting capabilities. The interface can feel complex and sometimes outdated, and configuring advanced workflows may require significant time and expertise. Additionally, performance can occasionally be affected in larger environments. > > Overall, my experience with ConnectWise Automate has been positive. The platform offers powerful remote monitoring and management capabilities that help streamline IT operations and automate routine tasks. Its automation, patch management, and endpoint monitoring features can significantly improve efficiency for IT teams and managed service providers. While the interface and learning curve can be challenging at first, the platform provides substantial value once properly configured and integrated into daily workflows. It is a robust solution for organizations looking to scale their IT management and support capabilities. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.za/software/142789/connectwise-automate?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/142789/connectwise-automate) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data