What Is FreshBooks?
FreshBooks automates daily accounting activities namely invoice creation, payment acceptance, expenses tracking, billable time tracking and financial reporting. Try it free for 30 days, no credit card required.
Who Uses FreshBooks?
FreshBooks is cloud based accounting designed exclusively for the self employed. Spend less time on frustrating paperwork and more time doing the work that gets you paid!
Where can FreshBooks be deployed?
Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
About the vendor
- FreshBooks
- Located in Toronto, Canada
- Founded in 2004
- Phone Support
- Chat
Languages
English
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About the vendor
- FreshBooks
- Located in Toronto, Canada
- Founded in 2004
- Phone Support
- Chat
Languages
English
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Features of FreshBooks
FreshBooks Alternatives
Reviews of FreshBooks
Molly B.
Alternatives Considered:
FreshBooks as a Photographer (solo small business)
Comments: I have been using FreshBooks for over 2-years and am currently using it. I used FreshBooks a long time ago when they were new and more minimal. It has been great to see them grow up. The cost is a bit steep so I may not continue to use them -- I'm 50/50 at the moment. If they provided more value for the cost I would consider it a good investment, but paying for a CRM on top of that is expensive. Overall I do love the software!
Pros:
I love the clean and friendly UX of FreshBooks! It is a pretty efficient piece of software that helps me get paid quickly and easily. I feel it has grown up so much over the years too. Invoicing is super easy and tracking expenses. Those are my primary base needs to run my business.
Cons:
I do wish that entering client information was a bit more intuitive as I feel like I'm doing input for a client into my contacts, importing it to my CRM, and then hand inputting into FreshBooks again feels redundant. I would really really really love to see a Mac App to complete the mobility and desktop experience. I dislike having to open a web page to manage things on a daily basis.
Maddie T.
FreshBooks made my day at work so much easier
Comments: Integration with customers' books, as well as the option to include team members in the layout, are all included. On the subject of Application Programming Interfaces. It appeals to me since it brings everything together in one convenient location. The entire software is so simple to use that anyone can learn how to use it.
Pros:
I appreciate how user-friendly it is, as well as the appearance of the program, and that it has the essentials when it comes to monitoring money and sending invoices and proposals. It's a really amazing piece of software that provides quick alerts. Excels in the area of financial reporting. When it comes to bank reconciliation, the general ledger is really helpful. Excellent in regard to project accounting.
Cons:
The absence of features like as email automation and scheduling, which are provided by applications such as Dubsado and Honeybook, would be an example. One thing I'd want the developers to improve on is making sure that updates are made at the very least within one hour and not much longer.
Verified Reviewer
Freshbooks WAS amazing, but now not so much. Proceed with caution.
Comments:
The software for me is essentially rendered useless, since I can't use it for accounting.
What's the point of paying for an accounting software, when I can't do my books with it!?!
Pros:
At first, Freshbooks offered everything I needed. Their features worked without a glitch. No complaints. But now not so much. It's not a long term viable solution for your accounting needs.
Cons:
The core functionality (bank connection) for accounting does not work. It constantly disconnects and expenses do not import. I have been talking to customer service for now 5 months, and no resolution. And because my case is hard to solve, the customer service reps just did the bare minimum and deflected blame on their internal tech partners. I had to follow up, they were not proactive and still to this day can't give a real ETA on when the problem will fix. It's as if my problem is of no importance to them and low on their priority list. I've been patiently waiting 5 months - and still nothing. So in my opinion, Freshbooks is a bad company to deal with when your account has real issues - you won't get the support you need and your business will suffer for it.
FreshBooks Response
last month
Hey there, thank you for taking the time to share your review of FreshBooks. I am sorry to hear of the frustration that you've experienced with this Bank Connection issue. Regardless of the root of the connection issue, our Support Team is absolutely here to assist in this matter. You can find the contact information, including phone numbers, for the Support Team here: https://www.freshbooks.com/contact. We look forward to hearing from you and helping however we can! ^DM
Sara B.
Great accounting and invoicing software
Comments: Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.
Pros:
FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.
Cons:
As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.
Elton G.
Alternatives Considered:
Easy Setup, Easy Invoicing, Simple to Use
Comments: instant integration with our Hotel Software and clients allows us to recommend services to our customers to improve effiency.
Pros:
The Mobile application is like having your own accountant available immediately, its ability to pull up Age analysis on Debtors and resending invoicing direct from your mobile or debit/credits allows for instant resolve
Cons:
The History when going in and out of accounts you have to start fro the beginning, if its possible to develop this further if not already done, then you have a Flawless product
