FreshBooks

"I wish I could rate it higher than a 10"

Comments: Switching to it from one of those other software packages was one of the most liberating experiences of my career.

Pros: It was so easy to add and remove third party apps if and when they were needed.Plus, there were lots of options for third party apps that I could plug in or switch out as needed.

Cons: It never once made me a cup of coffee. I know that sounds like a weird joke but that's pretty much the only thing that it couldn't do for me.

"Reasonable competitive software to QuickBooks"

Comments: We have several online businesses that feed into different accounting systems for ease of year end taxes and numbers. Freshbooks was a decent alternative to Quickbooks -- we chose Freshbooks because Quickbooks keeps raising their prices.

Pros: Reports & data download faster due to the FreshBooks server setup. The user interface is not very different from other entry-level accounting software, the data download speeds are much higher.

Cons: Quickbooks customer service is truly superb. Not only do they understand accounting, but also software and tech. We had that service level expectation when we came to Freshbooks, and we were let down.

"Accounting is fun with FreshBooks"

Comments: Overall Experience is good and This software gives me good reporting options, simple handling, and clear format to expend our Accounting details.

Pros: This software helps us to do all our Accounting Entries like Expenses, Sales, Purchase & Overall Organisation requirements.  It is excellent in terms of reporting.  I give a full 5 stars to this software and recommend it to all my clients.

Cons: I love this software because 1. It saves more time.
2. It gives a Perfect report.
3. It is very user friendly

"Really like FreshBooks but there's room for improvement"

Comments: Here's the skinny on FreshBooks (the good, the bad, and the ugly): The Good:
You can't beat the visual dashboard for tracking outstanding and past payments for clients. It's a great billing system for small businesses and especially consultants or freelancers. The recurring billing/invoicing system is FAB! Like many platforms these days, Freshbooks showcases a library of "add-ons" to help enhance your experience. Some of the best ones (in my book, as a tech consultant and marketer) are Hubspot, Shopify, Mailchimp, Bidsketch, BaseCamp, and Podio. There's a decent time tracking feature, along with the ability to track expenses. You can create/assign staff to project billing. Of course, you can issue "estimates" to prospects for future projects. As you send invoices through the Freshbooks system, it will log "sent" emails for you. And the system is designed to handle manual invoices for snail mail as well. Each client/business that you bill receives their own "login" to your dashboard to view their invoice(s). This is a nice touch, as clients may often "misplace" that original email with your invoice in it... It integrates very nicely with Stripe and PayPal (although I hear that may be changing - what? I know) plus Freshbooks has its own payment feature. I never have issues with payments, they always come through the system promptly (for online playing, 24-48 hours, the norm). The Bad:
I'm not a fan of the reporting feature, while it's functional, it doesn't allow enough flexibility that a diverse consultant such as myself would like (need) to have. There are several reporting functions for each core feature (Accounting, Clients, Invoicing, and Time Tracking). But no option for custom reporting, which I often need as my diverse array of clientele has different process, set-ups, etc. At the very least, I would like to be able to customize the built-in reports on some level. I've not found an add-on that would assist me with this pain point. The Ugly:
Finally, sadly, the worst thing I have to say about FreshBooks is that the Android app is greatly lacking. As the years (and technology) progress, that could eventually become a deal breaker. All the features in the world won't do a consultant much good if all of those same features can't be accessed via mobile device. We're ALL mobile these days, doncha know. However, if you split your time between desktop/Mac and mobile, then Freshbooks is well worth a look!

"Great service"

Comments: Very enjoyable, easy to use. Right down to billing and recording payments from my phone.

Pros: I have been working with FreshBooks for a couple of years now and recently tried one of their additional bookkeeping/reconciling services through Bench. I gave it 6 months and realized that I didn't have enough transactions to make the service feasible. [SENSITIVE CONTENT HIDDEN] was the person who assisted me in closing out that service and moving me back to the original Freshbooks plan. He did an excellent job of understanding my situation and ensuring that they had done everything possible to make things right. Along with the other live support I have used numerous times, the personal interactions with the team at Freshbooks has always been outstanding.

Cons: I'd like to to see some of the reporting functions have more flexibility to show things that are important to me. Things that would allow me to do more budgeting and planning.