Who Uses This Software?

Small businesses who provide services. Over 100,000 users rely on vCita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

Average Ratings

115 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 4 / 5
  • 4 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Annual subscriptions available.
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • vCita
  • http://www.vcita.com/
  • Founded 2010

About This Software

Designed especially for small business, vCita makes running your business a breeze:
>> Easily keep track of your interactions with customers by keeping notes & viewing clients payment history from a friendly dashboard.
>> Manage your billing in no-time by sending branded estimates, invoices & receipts. Send automated payment reminders to avoid late payments.
>> Look like the big boys: create sleek email & SMS campaigns. Empower clients to schedule an appointment via a client portal.

  • Activity Management
  • Appointment Management
  • Appointment Reminders
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Call Center Management
  • Campaign Management
  • Cataloging / Categorization
  • Class Scheduling
  • Contact History
  • Contact Import/Export
  • Contact Management
  • Customer Pipeline
  • Customer Service Analytics
  • Customer Support
  • Customer Support Tracking
  • Customer Survey Creation
  • Document Management
  • Drag & Drop
  • Email Marketing
  • Email Reminders
  • Email Response Control
  • Employee Management
  • Employee Scheduling
  • FAQ
  • Facility Scheduling
  • Financial Management
  • Group Management
  • Group Scheduling
  • IVR / Voice Recognition
  • Interaction Tracking
  • Inventory Management
  • Knowledge Management
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Scoring
  • List Management
  • Live Chat
  • Marketing Automation
  • Marketing Management
  • Meeting Room Booking
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Scheduling
  • Patient Records
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Performance Metrics
  • Physician Scheduling
  • Point of Sale (POS)
  • Product Catalog
  • Project Management
  • Prospecting Tools
  • Purchasing
  • Quotes / Proposals
  • Recurring Appointments
  • Referral Tracking
  • Request Escalation
  • Rescheduling
  • Reservations
  • Resource Scheduling
  • Routing
  • SMS Messaging
  • Search
  • Search / Filter
  • Self Service Portal
  • Shared Contacts
  • Staff Scheduling
  • Subscription Services
  • Survey Management
  • Territory Management
  • Time & Expense Tracking
  • Training Management
  • Two-Way Messaging
  • Vendor Management
  • XML / RSS

vCita Business Management Latest Reviews

Automatically translated. Show original review


1 / 5
Ease of Use
1 / 5
Features & Functionality
Value for Money

Cons: In order to test the product's capabilities that were needed for my business, I had to sign up for a monthly membership and upgrade my membership 3 separate times.
Once I saw how mediocre the software is, I ruled it out, emailed customer service to cancel my trial, and continued shopping for a better software.
A few days later, I again reached out to customer service about canceling my trail, and again for a 3rd time. Finally, I reached out for the 4th time and got ahold of someone who told me that the membership and upgrade fees weren't refundable.
Also, when I started adding clients, during my trial, all of my clients received some bizarre message from VCita to join their client porthole. It is such an aggressive feature to automatically turn on. I wish I had never even messed with VCita.

Automatically translated. Show original review

Vcita has grown along with my dog walking business

4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Automation, ease of use, runs my business life efficiently

Pros: Vcita has "grown" along with my dog walking/pet care business that I started 3 years ago. I use it everyday.
The facebook page for improvement suggestions has been a great way to listen to customer needs. I'm impressed by all of the positive changes so far

Cons: The accounting aspect. I wanted to clear out my data so I could start the calendar year with a zero balance and use it to track my earnings/ cash flow. I am not able to use vCita for this so I have to pay a book keeper to do it.
Cant archive old clients. I have about 70 customers over the last 3 years. I only have about 20 "active" at any one time so I'd like there to be a data file/storage for the in-actives that I can access/reactivate when they want my services. Not able to be able to color code my appointments so I use Google calendar.
Server shuts down or times out so when I'm on the road when that happens I have to rely on my backup google calendar to make sure I'm on time for appointments or don't miss one.