vcita

All around perfect solution for all types of businesses.

Pros:

I love how this app was thought through very carefully. Everything you need is literally within the app.

Cons:

I wasn’t very fond of the lack of offerings for integration. More partnerships would help with that.

What vCita Has Done for Us

Comments: Our experience has been great! We've been using vCita for approximately 10 years, and it's the best decision we've ever made.

Pros:

vCita is my one-stop solution to marketing, booking, and collections. They've made it so easy that now I can just concentrate on what we do as a business and don't have to think about anything else. They are an integral part of our success.

Cons:

There are no negatives. My only concern is what would I do if vCita ever went away!

TOTAL LACK OF CUSTOMER SERVICE...

Comments: INCONSITANCY with the App. not only with loading time but can't log in several times a month for a week or so then "magically" we can log in (what the heck?? !!!)

Pros:

When it works, it's fine BUT when it doesn't load it's a damn Nigh mare burning Executive TIME and we alll know Time is Money. Not having a Live Body Customer Service Dept. in an insult from any service provider to their customers.

Cons:

When I or my staff can't log in on our cell or desktop, we cannot solve even with resetting the password which an inconvenience. 2nd Google's Vcita's 800 & 855#'s for Customer Service DO NOT WORK and there is no other way to contact them except for AI bot questions with standard answers that do not help THUS TOTAL LACK OF CUSTOMER SERVICE which in this day and age is frankly pathetic. Plenty of similar services out there and exercise caution if you are considering Vcita.

Vcita is THE BEST!!

Comments: Overall, vcita has been a huge help to my business. I can easily add, change and remove appointments. I can be in touch with clients, and they can easily reach me. That is so important to my business.

Pros:

I love the calander and the fact that reminders go out to patients automatically once tgeir appointment is in the calander. I also like the email feature that allows me to stay in touch with my patients. Lastly, I receive messages fron new and existing patients immediately, which allows me to respond to right away.

Cons:

Occasionally, a patient will try to cancel an appointment through the app and I overall, vcita will not get the message.

Love using vcita

Comments: Customer service has always been very quick to respond and extremely helpful!

Pros:

Easily syncs with our Gmail and Google Calendar for the entire team.

Cons:

Limited to taking credit card payments with PayPal or Stripe.

Worst customer service

Comments: From sales to support, they have the worst customer relations team I’ve ever seen. They approve every question you ask during the sale, but after purchase, they claim that the approved topics were not accurate. Weeks after starting the membership, they schedule installation appointments. When I try to cancel an application I can’t use, they stall to avoid refunding the money

Pros:

I like that they say we have 200 employees but in reality it took weeks to schedule meeting

Cons:

The app seems easy to use but in reality time consuming to set it. You need a customer relations team. Guess what, they are the worst

Setting Up for Your Business - Not easy at all!

Comments: It has been a pretty frustrating experience trying to get this running smoothly. I have spent SEVERAL hours/days trying to figure out glitches, workarounds, etc. I don't feel it's the right product for my company. I do plan to switch to another platform that will work better for my needs. I know they have tried, but I only get short timeframes to work with them and then I have to schedule another appointment. I would have rather paid a lot more money upfront to have them work on it until it was perfect. I have now given up because I'm just tired of it.

Pros:

I love the way it looks on my website. I am able to use the colors of my logo, etc. so it looks professional. I think customers like to be able to book on the spot. I think it's nice that I can approve each event. It helps me from doing back and forth phone calls. I like that it gets integrated with my gmail calendars that are shared with the employees.

Cons:

It is taking FOREVER to figure out how to set things up to streamline for my personalized business needs. Not sure this is the best platform for my business. I don't like how "wordy" it is in my gmail calendar. I wish I could customize things more, like addresses for instant. It requires them to put an address in, but it is not integrated to ensure it is a true address. We have gone to the wrong location multiple times. I have multiple services w/ 2 separate trucks. I find myself having to try to do a lot of workarounds that don't go well for the customers.I wish it was easier to use with Quickbooks. You can do a one-time sync but then it only syncs if customers get sent an invoice, and only a few details get synced over to Quickbooks. My CRMs don't match.

Great Product

Comments: Overall, it is a great product that we do recommend.

Pros:

The ease of use for my clients is the top reason we love VCita.

Cons:

It isn't as customizable as we would like and we cannot track inventory.

VCITA good review

Comments: Pretty good. I also used the option to write up client notes after sessions

Pros:

I can make appointments and pre-charge the client at once

Cons:

The settings for group activities needs improvement

Horrible Scheduling service and Awful Customer service

Comments: Horrible, I would never recommend it. Bad all around.

Pros:

Nothing, The over all service was horrible would not recommend

Cons:

Their Customer service and the way their scheduling works,

Flexible and User-friendly

Comments: It allows me to track interactions through customizable reports.

Pros:

The app is flexible and user-friendly. I also like the customized email templates it offers.

Cons:

I suggest that the customer support team improve their response time, as it is currently slow.

Very Good for Customers Managements

Comments: Overall vcita is very good for CRM for businesses that have no need for integrations and too many customizations.

Pros:

vcita is amazing for Customer management, including all functions and features, but the remote payments were the most exciting.

Cons:

vcita is slightly expensive for one module, and we faced some obstacles in integration.

Best software for managing invoice tasks in your companies.

Comments: Excellent, I enjoy this software Wich helps me manage my company. I'm making the most of this services so far.

Pros:

What is fascinating about Vcita, it affects all sectors of activities. Instantly manages our invoice and saves us valuable time.

Cons:

Since I use Vcita , I don't find any problem. We would say that it has more advantages than disadvantages. But not against the monthly price to have it is high.

I Love Vcita for Small Business!

Comments: Excellent!

Pros:

This by far is the best user-friendly platform I have seen and implemented. I have used several types of CRMs over the years, but this works by far the best for me and what I am doing. I refuse to change!

Cons:

Like everything there is always room to grow or for improvement, but Vcita has so many apps and integrations it made it so simple to create and implement almost immediately, hardly much of learning curve at all! Vcita now has their own CC processing if you don't have one set up already with paypal, stripe or square. the only drawback is they don't batch right away and can take few days to see in account, but if that's no big deal, then Vcita is the way to go!

Vcita awesomeness

Comments: Really good, they are brilliant at helping you to set up and get going, as well as allowing you to personalise your site. Vcita works really well with my website, which gives me peace of mind. I have been complimented on it several times, as well as referring a few friends of mine to vcita.

Pros:

Its easy to use once you know how. I love the fact that new clients and appointments go straight to the app on my phone. I use the computer version to make any edits. Its a great way of personalising a payment website to your phone. I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app.

Cons:

-Its quite expensive, and once you have upgraded our plan, you can't go back to a simpler plan. - If you want to add a staff member onto it its extremely expensive. I currently use it just for myself, but if I wanted to add someone , I would probably have to use a different company. -Its also very American! which I find sometimes very difficult to deal with, acronyms and wording is sometimes confusing. -I wish my app would keep me logged in all the time, sometimes I have to wait for an email before I realise I have a notification on the app. -Additionally some features are over complicated for what they do, sometimes simplicity is key!! Its very easy to overcomplicate things, therefore if Vcita was a bit more minimalist it would rank even higher that I already perceive it.

Guiding our business

Pros:

We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@

Cons:

I appreciate the dedication to growth and input that vcita invites from its customers.

One Thing I Wish Could Change...

Pros:

Record of communication with clients in one place, automated messaging, ability to send out messages to phone and email.

Cons:

When I reschedule, I can't change to a different type of appointment, only different day and time.

Great Online Booking for Websites

Comments: Online booking, scheduling and some payment processing

Pros:

Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url

Cons:

A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined

Vcita is a great product for small businesses

Comments: Very helpful customer service and helpful guides provided

Pros:

It has great features, easy to use and the training provided was invaluable and allowed me to start using itimmediately

Cons:

They keep updating so there is little not to like

Great for scheduling and keeping a simple database

Comments: I think I’ve been using vcita for almost 10 years so that says it all.

Pros:

Scheduling options are great and nice I can make notes for each client

Cons:

For what I pay , more functionality like a sales funnel would be phenomenal.

Great Value and Features for the money.

Comments: Fantastic. Very Happy, would recommend to anyone without hesitation.

Pros:

Ease of use and general CRM functionality. This software really does what it says and does it well. Feature updates are great (could be a little more timely, but I'm a Tech Geek and can never get them fast enough)!

Cons:

Scheduling of single and groups can get a little confusing especially when adding and selling care packages, so if this could be made a little easier/clearer on how to do for new users, that would be great.

Good with some need improvements

Comments: Being able to communicate with client with ease. I like it and thinks it works well.

Pros:

The ease of the software. The way you communicate with clients.

Cons:

Would be nice to be able to create a web form with hyperlink to use on my website that integrates information to clients on portal. Compares to a Microsoft form. More control of the setup of the dashboard. Text messaging should be included and unlimited. Able to setup reoccurring payments from clients through system.

Software is easy to use! Online portal for clients is visually appealing

Pros:

RemindersText communication with clienta

Cons:

I wish the payment system allowed for tips

My Business Runs on vCita

Comments: Scheduling interviews with businesses in different time zones used to be a nightmare before I found vCita. Now, I am confident I'll never miss a call thanks to vCita sending notifications to both parties in our respective time zones.

Pros:

The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.

Cons:

I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.

It is what it is. There is huge room for improvement

Comments: It's a very basic system. I think there are many improvements that could be made. Some of the improvements are really basic but are crucial, I'm surprised at what Vcita doesn't do.

Pros:

Everything is in the one place and its visually clean.

Cons:

No option for colour codingCan't duplicate emails or phone numberscan't search criteria by date or other optionsThe system is slowthe "back" option glitches a lotthe "search" function doesn't work effectivelyNeed to have a lot more features in Inbox