Who Uses vcita?

Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

What Is vcita?

Designed especially for service providers, vcita makes running your business a breeze:
>> Get your services booked in a snap from your website, Facebook, or directly from Google search.
>> Build lasting relationships with client cards that guarantee you never forget a name, a face, or an opportunity.
>> Collect like a pro with actionable invoices and friendly payment reminders.
>> Engage & upsell clients with interactive widgets, promotions, and coupons.

vcita Details

vcita

http://www.vcita.com/

Founded 2010

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vcita pricing overview

See pricing plans

vcita does not have a free version but does offer a free trial. vcita paid version starts at US$12,45/month.


Starting Price

US$12,45/month

Pricing Details

Annual subscriptions available. See pricing details

Free Version

No

Free Trial

vcita deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinars
  • Documentation

vcita Features

  • Appointment Confirmation Tracking
  • Appointment Scheduling
  • Calendar Management
  • Call Reminders
  • Email Reminders
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Reminders

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  • Recurring Appointments
  • Room Booking Management

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  • Point of Sale (POS)
  • Wait List Management

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  • Customizable Invoices
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  • Hourly Billing
  • Mobile Payments
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  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator

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vcita Reviews

Read all reviews

Overall rating

4,4/5

Average score

Ease of Use 4,3
Customer Service 4,1
Features 4
Value for Money 4,1

Review software

Share your experiences with other software buyers.

Write a Review!
John S.
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017/05/01

"No-brainer for appointment based business"

Comments: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Pros: Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Cons: The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 2017/05/01
Asha I.
Physician//Owner
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 2020/03/03

"Great for scheduling, other features not so much"

Comments: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Pros: Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Cons: Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

  • Reviewer Source 
  • Reviewed on 2020/03/03
Evelyn M.
Freelance Photographer and Jewelry Maker
Arts & Crafts, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/08/26

"Vita has upped the professionalism of my website"

Pros: I love that it's a thorough yet simple to use software. It's one of the first things a client or someone visiting my website mentions. They like widgets and say that it makes my website look put together and trustworthy. I LOVE that I can list my different services in sections and overall Vcita has great customer service. I look forward to exploring the software more and maximizing what it can do for my business success.

Cons: I don't like the features that force a time limit for a service, some services I offer I cannot put a time slot per say, for example, a service I offer is custom earring making and I wouldn't necessarily have someone sign up for a time slot to get their earrings done BUT my way around that issue is I have it as a waitlist for folks to inquire about a custom pair and they can sign up that way.

  • Reviewer Source 
  • Reviewed on 2020/08/26
Dennison T.
Owner
Photography, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    2 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2020/06/20

"Sinking Ship"

Comments: Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Pros: Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Cons: Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

  • Reviewer Source 
  • Reviewed on 2020/06/20
Brian V.
System Administrator
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/10/11

"Great Software with Awesome Support"

Comments: Overall, Vcita has done a wonderful job with their support team when in helping me maximize their features.

Pros: Calendar integration with my website, Revenue tracker, Invoicing, Easy of online payment integration.

Cons: There could be more features in the calendar section of the software

  • Reviewer Source 
  • Reviewed on 2019/10/11