Thought Industries

by Thought Industries

Who Uses Thought Industries?

Thought Industries enables customers, brands, and organizations to deliver online learning to professionals, consumers, memberships, and extended enterprise audiences.

What Is Thought Industries?

Thought Industries, the #1 B2B customer training platform, helps enterprise organizations optimize training delivery to retain customers. Drive engagement and increase product adoption with interactive courses, webinars, events, assessments, learner notifications, and incentive-based training. Thought Industries features a library of powerful, easy-to-use tools that enable organizations to cost-effectively engage with customers across their entire lifecycle. All from one, robust platform.

Thought Industries Details

Thought Industries

http://www.thoughtindustries.com/

Founded 2012

Thought Industries video
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Thought Industries pricing overview

Thought Industries does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

Thought Industries deployment and support

Support

  • 24/7 (Live Rep)
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Thought Industries Features

  • Audio/Video Recording
  • Gamification
  • Interactive Learning
  • SCORM Compliance
  • Storyboarding
  • Template Management
  • Tests/Assessments

View full list of Course Authoring Software

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

View full list of Customer Engagement Software

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

View full list of Customer Experience Software

  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking/Analytics
  • Win / Loss Analysis

View full list of Customer Success Software

  • Audience Segmentation
  • Content Creation
  • Contextual Guidance
  • Data Validation
  • In-App Training
  • Launch Management
  • Multi-Language
  • Self Service Tools
  • Surveys & Feedback
  • User Onboarding

View full list of Digital Adoption Platforms

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

View full list of Knowledge Management Software

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Corporate/Business
  • Gamification
  • Learner Portal
  • Mobile Learning
  • SCORM Compliance
  • Synchronous Learning
  • Video Conferencing
  • eCommerce
  • eLearning Companies

View full list of Learning Management Systems

  • Academic / Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Certification Management
  • Content Management
  • Corporate / Business
  • Employee Training
  • Engagement Monitoring
  • Gamification
  • Media Management
  • Skills Tracking
  • Social Learning
  • Student Portal
  • Synchronous Learning
  • Testing / Assessments
  • Training Companies
  • Video Conferencing
  • Virtual Classroom
  • eCommerce

View full list of Mobile Learning Tools

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Built-in LMS
  • Certification Management
  • Corporate/Business
  • Learner Portal
  • Mobile Learning
  • Simulation
  • Synchronous Learning
  • Training Companies
  • eCommerce

View full list of Training Software

  • Content Import / Export
  • Course Publishing
  • Gamification
  • Instructor-Led Courses
  • Interactive Content
  • PowerPoint Conversion
  • Self-Paced Courses
  • Storyboarding
  • Template Management
  • Test / Quiz Creation
  • Video Management

View full list of eLearning Authoring Tools

Thought Industries Alternatives

More Thought Industries alternatives

Thought Industries Reviews

Read all reviews

Overall rating

4,5/5

Average score

Ease of Use 4,2
Customer Service 4,5
Features 4,1
Value for Money 4,3

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Abbie D.
Operations Coordinator
501-1 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/06/04

"I love using this software! Robus functionality with easily customizable settings."

Pros: It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform.

Cons: The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment.

  • Reviewer Source 
  • Reviewed on 2018/06/04
Mark G.
Salesforce Administrator
Financial Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/08/01

"Superior usability at a realistic cost!"

Comments: Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.

Pros: I am attracted to the modern, sleek design of the platform, as well as the ease of integration.

Cons: I do not enjoy the limitations on logging in as other users for discovery / troubleshooting purposes. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users.

Vendor Response

by Thought Industries on 2019/08/12

Thank you so much for your review!
Our team is currently fixing button consistency across the platform as part of our initiative to ensure a consistent experience across Manager pages. As far as trouble-shooting goes, your CSM will be in touch to get more information and see how we can best support you!
We appreciate the positive review! We rely on your valuable feedback to continually improve our platform.

  • Reviewer Source 
  • Reviewed on 2019/08/01
Christine W.
VP KETTERING GLOBAL
Education Management, 501-1 000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 2020/11/19

"YOU DO NOT WANT MY REVIEW"

Comments: TRUE COMMITTMENT TO HEL P AND SUPPORT THIS IMPLEMENTATION, IT IS LIKE 'TOO BAD, SO SAD'

Pros: THERE IS NOT ONE POSITIVE THING I CAN SAY ABOUT THIS SOFTWARE, WORKING WITH THE IMPLEMENTATION OR THE LACK OF FEATURES THAT WE REQUIRE. CHOOSING THIS WAS A MISTAKE ON OUR PART THAT WE ARE NOW STUCK.

Cons: THIS LMS SHOULD NEVER BE USED TO TEACH COURSES. WE HAVE HAD PROBLEMS WITH EVERYTHING FROM HOW TO CONFIGURE, INABILITY TO GRADE DISCUSSION, HOW TO GET OUR MEDIA INTO THE SOFTWARE, HOW TO DEVELOP PAGES, THAT WE HAD TO KNOW HTML TO DO THIS...THE LIST GOES ON AND ON.

Vendor Response

by Thought Industries on 2020/11/25

Thanks for your feedback. As you can see from the other positive reviews we've received from Higher Education vendors, Thought Industries is an ideal solution for businesses like yours, so Kettering should be no exception. Our Professional Services and Customer Success teams are eager to come together with you to find a solution for the issues you've raised. We look forward to working with you to make the Kettering learning experience the success we believe it can be.

  • Reviewer Source 
  • Reviewed on 2020/11/19
Lea F.
Creative & Product Technology Director
Hospital & Health Care, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/07/17

"Great LMS with much functionality and always improving!"

Comments: We are utilizing the platform to deliver eClasses as well as a digital version of our printed products. The two business models use different access methods and TI is always willing to work with us to find solutions, and/or scope our needs. They are very responsive to support inquiries, and are always eager to help us solve our business issues. They are a great partner and great to work with!

Pros: I appreciate TI's willingness to work with us to scope on our needs to accommodate our two very different business models. I also like that the platform has a lot of very robust functionality, yet still very easy to use.

Cons: The reporting leaves something to be desired. Although there is a lot of data available, the dashboards are not intuitive, and using a date range doesn't change some of the data. Like number of users is always the same, no matter what the data range is. There is also a lot of usable data that is not surfaced in any of the available reports. Reporting can tend to be a manual and tedious process. Also, there needs to be more granularity with the role permissions, or the ability to toggle functionality on and off for certain roles. I hope is that they invest development in a better content management system. My only other gripe is that you can't delete learners (only disable them).

Vendor Response

by Thought Industries on 2019/08/12

Thank you so much for your review! We're excited to hear your positive feedback. We are improving our reporting capabilities and look forward to hearing your feelings towards those changes.

  • Reviewer Source 
  • Reviewed on 2019/07/17
Ben C.
Instructional Designer
Professional Training & Coaching, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/06/12

"Love Thought Industries"

Comments: From day 1, I've been incredibly impressed with TI, their platform, and their customer support. There was a bit of a learning curve to navigate through the admin side and understand all of the functionality, but how else would you engrain in the trenches of such a robust eLearning hosted experience. And their Voice of the Customer process for submitting real-time feedback and product improvements is awesome! Their customer support is unmatched and always ready to dive in and find solutions to my errors or admin requests.

Pros: The TI Platform has such a myriad of page types and lesson functionality that we keep our learners entertained and progressing while tackling the tough concepts of accounting and finance.

Cons: The reporting functionality is improving, which I like. At first, I was generating custom reports as requested by clients, and it seemed like the most basic of information regarding learner progress was overlooked. Clients wanted to know percentage completion by learner within each course, rather than the basic reporting fields of "Started" and "Completed" which were so black and white. I believe the dev team is working on making this reporting more mainstream and I'm encouraged by that.

Vendor Response

by Thought Industries on 2019/08/12

Thank you for the positive review! It is great to hear that things are going well with both the platform and our team. We appreciate you providing this feedback.

  • Reviewer Source 
  • Reviewed on 2019/06/12