What Is Feedbackly?

Feedbackly is an all-in-one feedback tool that turns feedback into sales automatically throughout the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool.

Feedbackly is the only CXM provider on the market that enables Emotional Experience measurement. Furthermore, it shows you which emotions drive your sales.

Who Uses Feedbackly?

We serve companies of all sizes with a physical retail presence or e-commerce store. Our solution was created to suit all industries because of its flexibility and ease of use.

Where can Feedbackly be deployed?

Cloud, SaaS, Web-based

About the vendor

  • Feedbackly
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English, Finnish, Spanish

Feedbackly pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

Feedbackly has a free version and offers a free trial.

About the vendor

  • Feedbackly
  • Founded in 2012
  • Phone Support
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English, Finnish, Spanish

Feedbackly videos and images

Feedbackly Software - Create surveys for any needs by using our wide choice of question types – CSAT, CES, NPS®, EVI®, multiple-choice, open text questions and so many more. You can even use images and ask for ratings on a free scale!
Feedbackly Software - Online, in-store, email, SMS, QR code, URL link – publish your Feedbackly surveys anywhere and everywhere.
Feedbackly Software - Analyzing survey results is quick and easy while giving advanced options for the real data kings and queens.
Feedbackly Software - We will automatically organize your multi-touchpoint feedback collection and show you a real-time overview of your complete customer journey.
Feedbackly Software - Feedbackly is the only Customer Experience software on the market that allows you to measure customers' emotions and their correlation to your sales.
View 6 more
Feedbackly video
Feedbackly Software - Create surveys for any needs by using our wide choice of question types – CSAT, CES, NPS®, EVI®, multiple-choice, open text questions and so many more. You can even use images and ask for ratings on a free scale!
Feedbackly Software - Online, in-store, email, SMS, QR code, URL link – publish your Feedbackly surveys anywhere and everywhere.
Feedbackly Software - Analyzing survey results is quick and easy while giving advanced options for the real data kings and queens.
Feedbackly Software - We will automatically organize your multi-touchpoint feedback collection and show you a real-time overview of your complete customer journey.
Feedbackly Software - Feedbackly is the only Customer Experience software on the market that allows you to measure customers' emotions and their correlation to your sales.

Features of Feedbackly

  • Alerts/Notifications
  • Anonymous Feedback
  • CES Survey Structure
  • CSAT Survey Structure
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Marketing
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Metrics
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Reporting/Analytics
  • SMS Messaging
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics

Feedbackly Alternatives

Alchemer puts feedback into the hands of those who can take action on it, by integrating feedback into the systems they use every day.
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience)
Lead generation supercharged with social proof (reviews and video testimonials)!
Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction.
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee Customer Experiences. Learn more about Zonka Feedback
Actionable guest feedback that actually drives revenue. Voted #1 Guest Feedback Platform for Restaurants.
eContact is an integrated operations & customer outreach platform that optimizes every contact and delivers actionable insights.
Birdeye is an all-in-one customer experience platform.
Retently helps you track business CX metrics: NPS, CSAT & CES. Collect, manage and act on the received customer feedback.

Reviews of Feedbackly

Average score

Overall
4,2 (34)
Ease of Use
4,4 (34)
Customer Service
4,0 (34)
Features
4,2 (34)
Value for Money
3,9 (34)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Find reviews by score

5
38%
4
44%
3
18%
Verified Reviewer
Founder in Pakistan
Verified LinkedIn User
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Customer feedback collection made easy

5,0 4 years ago

Pros:

Feedbackly is a decent customer feedback tool that I have used and managed for multiple clients. It is easy-to-use and quite user-friendly. If there is one thing that's best about Feedbackly, it is its visual analytics. I haven't seen such an amazing analytics with any other feedback tool. You can create a survey in a few minutes with its survey editor. It supports 10 languages so if you are interested in running surveys in languages other than English, Feedbackly is your best bet. You can collect feedback from multiple channels including text, email, website, and more. It is inexpensive as compared to other feedback tools with similar features (like GetFeedback).

Cons:

Lacks a few features that will make it much better such as mobile-friendly surveys and survey templates.

Feedbackly Response

7 months ago

Thank you for your kind review! We're glad to hear that you have liked Feedbackly! And, we're happy to say that today all our surveys are 100% mobile-friendly and we have 10+ pre-built survey templates to make creating surveys even quicker and easier.

Shahrul I.
Shahrul I.
Information Technology Assistant in Malaysia
Verified LinkedIn User
Financial Services, 10 000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great platform for collecting customer and employee feedback

4,0 7 months ago

Pros:

Great thing with Feedbackly is, the process or step to creating a custom survey form is really easy and i can create a good survey form under 30 minute. The report also very details and helpful for us to process the result easily.

Cons:

The mobile viewing for the survey form is sometimes not snap and the design get messy. I had to try to adjust the graphic a few time before all the design is place correctly.

Feedbackly Response

7 months ago

Thank you for your great review! It's sad to hear that you had problems with viewing the surveys on your mobile. Today, we suggest using laptops or desktop devices for creating surveys. However, for your survey respondents, the surveys are fully responsive and will always open well on mobile as well as on desktop devices. Just feel free to write us at [email protected] with any further suggestions or thoughts.

Joshua K.
Joshua K.
inside account manager in US
1 001-5 000 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use and great to have.

3,0 4 years ago

Comments: more insight into customer info

Pros:

Get to capture the customers experiences, questions, concerns, issues, and sort through the info gathered on how to make necessary improvements you didn't know about.

Ziad E.
CIO in Lebanon
Used the Software for: 1+ year
Reviewer Source

I had a great experience throughout the entire process of buying and using the software

5,0 4 years ago

Pros:

Very easy to use and track all my sales and expenses with one single interface. Moreover, everything is uploaded and stored in the cloud. Perfect for me.

Cons:

Sometimes integration with other software or systems is hectic 1. Large upfront costs 2. Potentially lengthy integration periods 3. Upgrades can be costly and lead to implementation problems

Verified Reviewer
Data Center Consultant in Sweden
Verified LinkedIn User
Banking, 501-1 000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Exprience

5,0 4 years ago

Pros:

Compare as a single pane; Find a new software; good looking; review optimized; good choice; UI stylish;

Cons:

not bad but directory of software should goes update and dynamical, categorization should better; Thanks