4.5 / 5 6 reviews

Who Uses This Software?

Our solution is aimed at all companies, from SMEs to large corporations, with field workers such as technicians, drivers/delivery personnel, who are managed by dispatchers.

Average Ratings

6 reviews
  • 4.5 / 5
  • 3.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Praxedo
  • Founded 2005

About This Software

Get the most advanced Field Service Management Software!
Praxedo is a user-friendly solution based on a cuttig-edge technology. It is so flexible that it meets the needs of most service organizations, from SMBs to large companies. With Praxedo you can smartly schedule and monitor your field workforce operations. For 13 years, more than 500 customers and 20,000 daily users across many industries have been trusting Praxedo to streamline their field service management.

  • Appointment Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Job Tracking
  • Key & Lock Management
  • Maintenance Scheduling
  • Mobile Access
  • Planning Calendar
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Task Management
  • Technician Management
  • Work Order Management

Praxedo Latest Reviews

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The product perfectly suits to my business.

3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like the most about Praxedo is the customisation. My associate and I need to keep informations from our clients, and our employees. Praxedo helps us saving these informations at one central point. We can customize our interventions report, and we actualy do it every week to fit our needs. It started with few pictures that employees were taking on working sites, and now we do our estimates with it, we do after sales service. If you use Praxedo well, you can save a lot of time and energy. Searching informations by Clients, Site or Technician is so easy. Now I have an eye on everything from home and I can answer very specific questions from my customers while I speak to them Live. Moreover, the Praxedo's technician bounded to our company is very very available and helpful. Anytime of the day I have a question, he'll answer and from the type of message I want, text, e-mail, call...that's a very big plus.

Cons: As much as I like how garnished is the program, I had hard team learning how to use it. Maybe it's because I was working with a different type of program. I can surely say that I'm enough aquinted to use it in a productive way, but I got to admit that I got some stuff to learn from still. I guess it would be easier to use if it wasn't that complex, but then again, I wouldn't be interested in the product... There's also a link between my accountant program and Praxedo that is very useful, it adds clients from my accountant program to Praxedo and then, after an intervention, the bill is produced. All of this is made automaticaly, but it's working as fluidly as the rest of the program. It's a new feature so I guess it'll be fixed in a near future.

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Over the years, Praxedo has proven to be a robust and scaleable field service solution.

4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Powerful out-of-the-box features, 100% adaptable to our telecom and civil engineering businesses, short implementation time, easy configuration and intuitive user interface, extensive service report capabilities, real time communication and perfect sync between modules (mobile app/Web interface). Praxedo has been able to help support our significant growth.

Cons: I wish Praxedo could respond to new specific features development requests more quickly. However, their listening ability and constant need for innovation make them flexible and constructive. In addition, twice a year with their major releases, we get new interesting and solid features.