Who Uses This Software?

IT departments, IT consultants, System Administrators, Managed Services Providers (MSP).

Average Ratings

143 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$1,35/month
  • Pricing Details Pay as you go. No hidden fees or contracts. Priced per endpoint monitored.
  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • MMSOFT Design
  • http://www.pulseway.com
  • Founded 2011

About Pulseway

Monitor, manage and control your IT systems and applications in real-time using any smartphone, tablet or desktop. Pulseway has done for System Administration what smartphones did for email - you get a notification, see an issue and sort it in seconds. Monitoring is no longer a drama - you just monitor and instantly respond to server issues as soon as they arise. It's like having a NOC in your pocket.

Pulseway Features

  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions
  • Audit Trail
  • Behavior-Based Acceleration
  • Cross Reference System
  • Device Auto Discovery
  • Diagnostic Testing
  • Import/Export Data
  • JCL Management
  • Multi-Platform
  • Multi-User
  • Power Management
  • Sarbanes-Oxley Compliance
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling
  • Bandwidth Monitoring
  • Baseline Manager
  • Dashboard
  • IP Address Monitoring
  • Internet Usage Monitoring
  • Network Diagnosis
  • Network Resource Management
  • SLA Monitoring
  • Server Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting
  • Alerts/Notifications
  • Automatic Approval
  • Automatic Patch Deployment
  • Automatic Scans
  • Compliance Management
  • Custom Patches
  • Dashboard
  • Network Wide Management
  • Patch Prioritisation
  • Patch Testing
  • Remote Access/Control
  • Vulnerability Scanning
Vendor has not completed this information.
  • CPU Monitoring
  • Credential Management
  • Database Servers
  • Email Monitoring
  • Event Logs
  • History Tracking
  • Patch Management
  • Scheduling
  • User Activity Monitoring
  • Virtual Machine Monitoring
  • Alerts/Notifications
  • Availability Testing
  • Event Logs
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

Pulseway Most Helpful Reviews

Premium RMM at Great Cost

Reviewed on 2019/05/22
Paul L.
President
Computer & Network Security, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Pros: This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Cons: Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Pulseway is the absolute best monitoring solution out there!

Reviewed on 2017/07/28
Ed B.
System Analyst II - Application Support
Staffing & Recruiting, 1 001-5 000 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I began using Pulseway as PcMonitor a few years ago. I had been using another product that was hard to configure and prone to so many false alarms it was useless. Then I found Pulseway and the whole game changed. Pulseway is priced fairly – my previous solution was SO expensive and the support spotty. The Pulseway software is easy to configure and can be accessed securely from pc or smartphone. Critical functions like restarting services , rebooting machines and even access to a command line can be done remotely. I get the right warnings directly to my phone or desktop wherever I am. I was on the beach in Maui over Christmas and one of my servers had a problem with a service that needed to be restarted – with other monitoring products I would have had to go back to my room, start up my laptop, hope to get wifi and vpn connection and RDP directly to the problem machine. Pulseway allowed me to clear the alert, check the status of the server and restart the service (Apache Tomcat) from my chair on the beach and not miss a minute of my children’s surfing lesson.

Our organization has embraced this software. I recommended this to a colleague who had a critical scheduling server running multiple tasks via task scheduler. Due to service account limitations the server would log out the account every weekend. My colleague installed Pulseway and was able to keep the server signed in while we pursued a permanent solution and now has multiple servers on his own account.

Cons: I have yet to find a serious downside to this product. It is truly amazing and just works well. Well worth the low cost.

A toolbox that makes maintaining hundreds of systems easy

Reviewed on 2019/09/04
Jacob dahl W.
IT operation manager
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: After spending a lot of time monitoring and maintaining systems (both Windows servers, Workstations and Linux servers), Pulseway has proven that the time spend building the right policy and groups is well spend. its easy to monitor whatever we chose.
Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem. Even if we are out of the office, we can do some of the maintenance via the phone app
Pulseway is a tool, that helps our helpdesk and maintenance save time

Pros: The ease of use
The way its posible to use our own scripts in maintenance
The installation proces
The user and group setup
The policy setup
The repporting feature
The feature to use kaspersky, and get notifications via Pulseway app or dashboard
The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes
Patching servers is super easy

Cons: in older versions, the user handeling wasnt that great - but after version 6.X, this has become very easy to use We did have some issues regarding users that was able to see all tags or script - I guess this has been corrected now

Pulseway life with and without it

Reviewed on 2019/05/22
Darius B.
Director of IT and Enterprise Systems
Hospitality, 5 001-10 000 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: System department uses this for monitoring and troubleshooting.
Security department is using this to monitor all servers/workstations/firewalls
Compliance department uses the this to monitor events
Infrastructure uses this to monitor traffic and anything live changes

Pros: I can not picture working anywhere and not having Pulseway on my phone. There have been so many features added, that in the 10+ years I have been using it throughout the companies I have owed or worked for , that I have not been able to implement all of them. What is important to me I am able to have a life outside of work due to this tool. Simplifies my job, I able to asses what is critical and what is with just a glance at my phone. The ability to monitor systems is easy for anyone to do, but what Pulseway did is dial down to services, processes, it can even pick up SNMP traffic from our switches and firewalls.
Without this tool simply I would have to work 3-6 hours a day more. Ownership, management all the way down to techs that work for this company bend over backwards to bring new features and make this product better every single day and they listen to their customers needs.

Cons: Cons ... none. I can not say anything bad as they have adapted to everything I need I thrown at them no matter how small.

We Love Pulseway

Reviewed on 2019/06/10
Dave J.
IT Manager
Construction, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Pulseway has gotten better and continues to improve on their service offering. They have partnered with Webroot for antivirus and security training and Unitrends for backup. Both services we use and neither has let us down. I highly recommend Pulseway and we are very happy with their service. Give them a test drive and see for yourself how admin friendly they are.

Pros: We have been using Pulseway for 3 years system wide. Our IT team has until this year consisted of just me to support 14 sites. Most of my sites are relatively close with my closest at 1 mile and furthest 90 miles away. But I have one site in Colorado and another in Florida. Pulseway lets me manage all sites seamlessly. With their recent addition of 3rd party software updating, it is a more complete offering that makes our jobs so much easier.
Their phone app is what sold me on Pulseway and continues to provide the best remote tool that I’ve ever seen.

Cons: I come from a small MSP consulting background where we tried several different RMMs & PSAs but ended up using Continuum for our main system. I’ve also used SolarWinds in the past, Pulseway handles most of the tasks that Continuum and SolarWinds do, not 100% yet, but the few parts that are left out is room for improvement and growth.

Read More Reviews