contactSPACE

contactSPACE

by contactSPACE

Who Uses contactSPACE?

Companies that want to run their customer service/ support/ inside sales operations with a level of ease previously reserved for large organisations with deep pockets and extensive IT infrastructure.

What Is contactSPACE?

Cloud contact software that makes customer contact pain free, so your team aren't worrying about complex technology and can focus on what they do best. Effortlessly increase your team's productivity by leveraging the world's easiest-to-use contact software. Take control, and design the perfect agent interface with a drag-n-drop visual editor. Combined with AI, leverage data-driven contact strategies to ensure the right agent is contacting your customers at the right time & on the right channel.

contactSPACE Details

contactSPACE

http://www.contactspace.com/

Founded 2014

contactSPACE Pricing Overview

contactSPACE does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

contactSPACE Features

Auto Dialer Software

Vendor has not completed this information.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Campaign Management
Donation Tracking
Donor Management
Event Management
Gift Matching Management
Mobile Giving
Online Giving
Payment Processing
Pledge Management
Receipt Management
Recurring Giving
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Call Monitoring
Call Recording
Call Scheduling
Call Transfer
Campaign Management
Campaign Specific Caller ID
FCC Compliance
FTC Compliance
Lead Management
List Management
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

contactSPACE Reviews

Showing 5 of 10 reviews

Overall
4,8/5
Ease of Use
4,7/5
Customer Service
4,8/5
Features
4,4/5
Value for Money
4,7/5
Paul H.
Operations Manager (Contact Centres)
Environmental Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/12/01

"Easy to use CCaaS solution"

Comments: Good experience thus far and would recommend ContactSPACE

Pros: Ease of use and ability adapt to a consistently changing business environment

Cons: Could improve the dashboard refresh rate

  • Reviewer Source 
  • Reviewed on 2019/12/01
Hayley H.
Manager
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 2016/04/18

"The contact centre solution that changed the way my work flows"

Comments: Before we started using ContactSpace we were using a much more complicated application that had limited usability and in general made my day much less productive. The application regularly had outages which meant that we were unable to make calls from anywhere between two hours to a full day and because we were one of their smaller customers their support was sub-standard. Enter ContactSpace a much easier solution to use and much more reliable system from an operations perspective. We have been using ContactSpace now for around 18 months and in all that time there have been perhaps a handful of blips all of which were sorted in a matter of minutes. For me the ease of use, reliability and adaptability of ContactSpace to our needs has changed the way my work day progresses. I am much more productive as are the agents, I have less (or no) complaints from the agents about the system being down or them not being able to make calls. I love how easily I can import and export data as well as the real time reporting feature which means that I can check where we are in terms of outcomes at any time of the day. The listening in function is also great, with the other application we would have to dial a number and only be able to listen in once the agent was on the call, with ContactSpace all we have to do is click the listen button. It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.

  • Reviewer Source 
  • Reviewed on 2016/04/18
Michael Y.
Program Manager
Fund-Raising, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/11/25

"contactSPACE Review"

Comments: Having been with Contact Space for 2 years now I have seen them grow and develop as a company. They have definitely focused more in the last 12 months on providing better service level delivery and resourcing their team with more investment in the areas of specific or tailored development.

Pros: Contact Space is very easy to use and understand. It has significantly cut our caller training costs and is easily managed on a daily basis by a number of departments those being the callers, Contact Centre management, Data and Digital teams. The Conversion report built specifically for fundraising is brilliant giving you the ability to track the teams progress 'live'and analyse performance and implement measures for quick performance gains. Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

Cons: There's nothing that sticks out about the software its self that I would say 'I don't like that".

  • Reviewer Source 
  • Reviewed on 2019/11/25
James L.
Supporter Relations Team Leader
Fund-Raising, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/03/29

"WWF-Australia"

Comments: Excellent experience thus far, especially in regards customer service from [SENSITIVE CONTENT HIDDEN] and technical support team.

Pros: The ease of use for my team is invaluable, as well as the customisation. Moving forward we're looking forward to developing the integration across other systems.

Cons: It can be very time consuming setting up the call flows, especially for a small team like ours, where other tasks demand attention so 100% of time can't be dedicated to CS.

  • Reviewer Source 
  • Reviewed on 2020/03/29
Chris J.
Director of Call Centre Operations
Fund-Raising, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/11/27

"Fantastic Outbound Solution"

Comments: Successfully managing multiple campaigns simultaneously and have seen an increase in contact rate and productivity. Team willing to explore new ideas and help with fill the gaps in our teams knowledge. Great partnership.

Pros: Ease of use, ability to handle many initiatives simultaneously, great oversight of agents activity and output, nicely customisable.

Cons: Report and dashboard customisation limited.

  • Reviewer Source 
  • Reviewed on 2019/11/27