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What Is Quickbooks Online?

QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere, anytime. Used by over 7 million customers globally, QuickBooks provides smart tools for your business, yet is easy to use. You can organise your books, manage expenses, send invoices, track inventory, and even run payroll. With QuickBooks Online, you can get organised, save time, and even get paid fast by adding payment features. Best of all, you can try it for free for 30 days.

Who Uses Quickbooks Online?

The #1 Accounting and Financials software for Small Business globally.

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Reviews of Quickbooks Online

Average score

Overall
4,3
Ease of Use
4,2
Customer Service
4,0
Features
4,2
Value for Money
4,1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Kurt
Kurt
Creative Director/Founder in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

I Love the Access I have with Quickbooks Online

5,0 3 years ago

Comments: As I already said, I love the direct access to my numbers and the added reporting that has allowed me to better run my company by quickly getting insights I need. It's a lot easier for customers to pay online and I'm finding more and more of the moving that direction vs. sending in checks, so it's good that we are set up in this way now.

Pros:

I started using desktop Quickbooks back in 2000 right after I first started the company. As a single-person company at first, I got used to being in the books almost every day. As we grew we added an in-house Bookkeeper. A few years ago I relocated the company to a different area and we kept our Bookkeeper who stayed in the original area. I really missed having direct access to the numbers so last year I switch to Quickbooks Online and I love it. In addition to having direct access to the numbers I need, it has a lot of other functionality and reporting that I really like. It's also great for clients to easily pay the invoices online. It's making a night and day difference. Support has been great as well.

Cons:

It's definitely very expensive to be paying a pretty high fee every month - especially compared to the desktop version where we bought it and were good for years to come. It's definitely worth it but I'd be more of an evangelist if the pricing was a little easier on the pocket book.

Cody
Office Administrator in Canada
Civil Engineering, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use and cheap

5,0 2 weeks ago New

Comments: Incredibly easy to use as long as you don't need the helpdesk. Let's us do everything from timekeeping, to payroll, invoicing, taxes, expenses and reporting.

Pros:

Price and ease of use. Quickbooks includes all the things we need to run our small business and costs less than what others cost just for payroll.

Cons:

The helpdesk is completely useless. I've spent at least 100 hours in the last year to get issues resolved that end up not getting fixed, I fix it myself, or I knew what needed fixing and it took forever to get somebody to do it.

Samuel
CEO in Canada
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

No support whatsoever

1,0 2 weeks ago New

Comments: Abysmal. We've experienced too many bugs, and they lost our payroll data with no resolution in sight.

Pros:

It has most of the features we need, and doesn't feel like a compromise compared to a desktop app. It's initially easy to set-up and use.

Cons:

It's extremely buggy, and the support is non-existent. Modules stop working entirely, like the whole payroll system, and it can take weeks or months before the issue is resolved. Think about that for a second. Their support is horrendous; they do not call back when they say they will, and will never let you speak with a supervisor or anyone who could possibly escalate your ticket. Every time you call back, you're starting from scratch; The bottom-line is, when something goes wrong, no one is ever held accountable, and you are on your own. Also note that the US and Canadian instances are a completely different product, and so it's difficult to find 3rd party plugins that work with your geographical region.

Melidee
Accounting Manager in US
Civil Engineering, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Quickbooks for Civil Engineers

4,0 3 months ago

Pros:

Accessibility - able to work remotely from anywhere.

Cons:

Customer service - or lack thereof. Unable to resolve issues, especially with payroll.

Chris
President in US
Insurance, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Quickbooks online - transition

5,0 2 months ago

Comments: I have been pleased with the move and will not be looking at other options. Quickbooks online works great.

Pros:

Moving from our managment system to QBO allowed for easier reporting and record keeping

Cons:

I have had no issues/cons so far with quickbooks online.