Smartcare

Who Uses Smartcare?

Smartcare serves parents, teachers and directors/owners of childcare/daycare centers, early learning centers, enrichment programs, Montessori's, faith-based preschools, and more!

What Is Smartcare?

Smartcare is an easy to use child care center management and classroom software solution that has changed the way child care center owners, directors, teachers, and parents connect. Easy billing and payment processing; attendance, record keeping, and prospect family tracking are all included. Our user-friendly software does the hard work for you while you focus on what matters most: the children! Smartcare serves centers with 20+ children, multi-site centers and shared services agencies.

Smartcare Details

Smartcare

https://smartcare.com

Founded 2014

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Compare Smartcare with similar products

Starting price

US$59,00/month
US$3,00/month
US$30,00/month
N/A

Free Version

Free Version No
Free Version Yes
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

Smartcare deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Smartcare Features

  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Communications Management
  • Contact Database
  • Credit Card Processing
  • Customer Accounts
  • Customizable Reports
  • Daily Reports
  • Data Security
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Enrollments/Onboarding
  • Event Calendar
  • Immunisation & Allergy Tracking
  • Invoice Management
  • Live Chat
  • Mailing List Management
  • Meal / Nutrition Management
  • Member Database
  • Milestone Tracking
  • Mobile Alerts
  • Multi-Location
  • Parent Portal
  • Payment Processing
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Self Check-in/Check-out
  • Self Service Portal
  • Student Management
  • Summary Reports
  • Video Support
  • Wait List Management

View full list of Child Care Software

  • API
  • Academic/Education
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Assignment Management
  • Asynchronous Learning
  • Blended Learning
  • Built-in Course Authoring
  • Certification & Licensing
  • Certification Tracking
  • Compliance Management
  • Compliance Tracking
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Authoring
  • Course Management
  • Course Tracking
  • Customizable Branding
  • Customizable Reports
  • Employee Portal
  • Gamification
  • Gradebook
  • Learner Portal
  • Learning Management
  • Learning Paths/Tracks
  • Mobile Learning
  • Multi-Language
  • Performance Metrics
  • Progress Reports
  • Progress Tracking
  • Reporting & Statistics
  • SCORM Compliance
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Skills Assessment
  • Skills Tracking
  • Social Learning
  • Surveys & Feedback
  • Synchronous Learning
  • Talent Management
  • Tests/Assessments
  • Third Party Integrations
  • Training Management
  • User Management
  • Video Conferencing
  • eCommerce Management
  • eLearning Companies

View full list of Learning Management Systems

Smartcare Alternatives

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Smartcare Reviews

Read all 271 reviews

Average score

Overall
3,8
Ease of Use
3,7
Customer Service
4,1
Features
3,4
Value for Money
3,7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >10 001
Stephanie G.
Stephanie G.
Regional Director
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/07/10

"My experience with SmartCare has improved for the better."

Comments: The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.

Pros: I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.

Cons: Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.

Vendor Response

by Smartcare on 2018/07/25

Stephanie,

Thank you so much for your fantastic feedback!
We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you.

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs.

Warm Regards,
Collette Hull | [email protected]
Smartcare - Director of Sales Enablement & Marketing

  • Reviewer Source 
  • Reviewed on 2018/07/10
Becca D.
Head of School
Education Management, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/07/14

"Review"

Comments: Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need.

Pros: Smartcare is a product that continues to be enhanced to serve the needs of the consumer.

Cons: The parent connection lacks the desired functionality that would be used by my teachers.

  • Reviewer Source 
  • Reviewed on 2020/07/14
Desiree W.
Owner/Director
Education Management, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/09/01

"Smartcare provides smart care for my childcare center!"

Comments: I have tried 4 different childcare software programs over the past 20 years, and Smartcare continues to be the best choice for my childcare needs.

Pros: Smartcare automatically calculates daily fees based on children's attendance which is critical for me. It also keeps great track of employee's timecards which makes payroll a breeze for me.

Cons: I would prefer teachers and staff be able to use contactless sign in too.

  • Reviewer Source 
  • Reviewed on 2021/09/01
Danielle B.
Director
Education Management, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 2018/10/22

"I liked Childcare Manager better"

Comments: In all honesty I am extremely disappointed with Smartcare. If I had not required my parents/staff to adjust to ChildCare Manager then to Smartcare a short time afterwards I would look for something else.

Pros: - The tablet that the parents and staff use to check-in/out is very modern looking.
- The ladybug allows us the opportunity to screenshot a problem for tech support.
- The layout looks good and is more modern.
- Updates are being made often which increases our ease of functionality.

Cons: - There are a lot of things that we need in the childcare world that ChildCare Manager had that Smartcare is sluggish with. For example, live files vs. archived files. If I want to look back at a past child I have to unarchive them to bring them forward.
- The accounting portion does not allow corrections. I'm concerned that the "credits" we had to add to correct issues will come back to haunt us at tax time.
- Parents cannot see notes that we've added to the accounting so that they know what the charges are for (for example, field trips are not on regular billing. When parents see the charge they don't know what it is for because the "note" doesn't appear to them)
- In ChildCare Manager the reports section gave a brief synopsis of what could be included. Smartcare gives the title of the report alone, it has to be run and downloaded just for us to see that it was not what we needed.
- We still do not have a place to document employee discipline that they cannot see. In CCM we had a page that we could keep track of things, but staff could not see.
- We discovered that if a staff person downloads a Smartcare Kiosk app they can clock themselves in remotely. This we discovered in the testing phase and we had the employees delete the app (hopefully, it will stay deleted).
- The ladybugs are helpful, but not always answered immediately. Additionally, if/when the problem is corrected we are not assigned a ticket # for us to refer back to should we need to follow-up.

Vendor Response

by Smartcare on 2018/11/06

Danielle,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

  • Reviewer Source 
  • Reviewed on 2018/10/22
Karyn H.
Director
Education Management, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2019/11/26

"Loved it"

Comments: Customer service was great in helping me to understand the set up.

Pros: Parents can use with ease. The app for their smartphones gives them everything they want to know about their account, child day, erc

Cons: It took a long time to set up all the tuition types and assign each child a tuition plan. It also didn’t have a monthly plan that suited us as we figure tuition weekly and some parents pay monthly. Therefor some months have a 4 week payment and others a 5. To do this I had to go in and switch Timon plans each month.

Vendor Response

by Smartcare on 2019/11/27

Dear Karyn,
Thank you so much for your kind words.

Our Smartcare team is dedicated to making our software and service the best solution for child care centers.

Grateful you have taking the time to share your comments.

Happy holidays!
Marla Leung

  • Reviewer Source 
  • Reviewed on 2019/11/26