17 years helping South African businesses
choose better software
Optix
What Is Optix?
Optix is reimagining coworking space management with intuitive and easy-to-use software that is tailored to the needs of today’s growing coworking landscape. Whether you're just starting out or scaling to multiple locations, Optix helps you automate daily operations, engage your community, and focus on growing your business. Our platform offers powerful features like booking systems, invoicing, as well as our recently launched Automations, which allows you to optimize efficiency with minimal effort. Optix integrates seamlessly with existing tools to ensure your space operates smoothly, while our white-labelled apps create a personalized experience for your members. Join our global community of coworking spaces that trust Optix to power their success.
Who Uses Optix?
Optix is built for coworking and flex space owners and operators.
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Optix
Reviews of Optix
Alternatives Considered:
Unparalleled Customer Support
Comments: I've never been so impressed by a customer support team and we use *a lot* of SaaS products. By the time we reached out to Optix, we were so jaded and annoyed by SaaS product teams that we expected more of the same. We couldn't have been more shocked, pleased, and grateful to find something very different. The whole Optix team - from account managers to customer support to developers - has been a true dream to work with. So thankful we found them!
Pros:
The Optix development team cares deeply about not just the user functionality but also how it feels for admins (their customers) to use the backend. They've kept the interface clean and easy to navigate, while also thinking through intricacies of a space booking model that really help to set you up for success.
Cons:
Almost nothing - if anything, just small things that are specific to our needs like allowing for our own customer service tools (we use Crisp) instead of routing users to a general "Contact Admin" inbox that we too easily miss messages from. But what's great about Optix is that you can ask them for these features and they genuinely either consider adding them or help you find a way forward that works better for your needs.
Optix Response
2 years ago
Thank you, Michelle, for your kind review! We've so enjoyed working with you and your team and are excited to be your partner along this journey!
There is NO competition.
Comments: 'Turn it up to 11'.
Pros:
Its impossible to say what I like most about Optix. If I had to pick one thing: its the manner in which the Optix team approaches problems. They understand what good problem solving looks like and they know good Design by heart. There is no competition out there. If you are unsure who to go with, just try Optix. We have tried every other tool out there.
Cons:
My only gripe ever with Optix is that initially I wanted to see the UI of the product before I committed. They wouldn't allow this which I do understand. At the time I was very frustrated by this. I ultimately took the leap of faith and decided to sign up. SO glad that I did.
Optix Response
last year
Thank you for your review, Dustin! We appreciate your continued partnership and are grateful to work with you and your team.
Decent for what it's worth
Pros:
I like the multiple functions. Being able to keep track of plans, schedules, invoices and contact info. Decent for a start-up.
Cons:
It's terrible at displaying schedule information on a calendar. The calendar can function much better than how it is
Alternatives Considered:
Game Changer
Comments: Transitioning from a member management software that was not specific to coworking to Optix has been amazing. It feels purpose-built and they take any feedback / suggestions and run with them.
Pros:
Their onboarding and support teams are top notch!
Cons:
Navigation to various settings are scattered and not super intuitive. Lack of printing integrations.
Optix Response
2 months ago
Thank you so much for taking the time to share your feedback here, Caleb! Communities like yours are what keep us so focused on and committed to our mission. We're grateful to partner with you and excited to continue growing together.
Alternatives Considered:
Thanks You Optix
Comments: Overall, I love Optix. I appreciate having a dedicated specialist available to assist with any questions about the software. I am also grateful for the seamless integration of Optics into our daily operations.
Pros:
I appreciate that Optix provides a centralized platform for billing and communication between clients, promoting a seamless experience.
Cons:
I wish there was a way to allow us the option of carrying over hours or tokens for our clients. We wanted to change our business model, but the fact that ours does not allow rollover made it impossible to do so. We are OK with sticking to the current model, but if that feature does become available, it would be cool to see how it impacts our business.
Optix Response
11 months ago
Thank YOU, Nia, for your review! We really appreciate it and are happy to hear we're powering a seamless experience for your clients. We value your partnership and feedback on how we can continue to improve the platform to better align with your business!