by CityGro

4.5 / 5 18 reviews

Who Uses This Software?

Customer loyalty solution designed for SMBs to grow their customer loyalty and help enterprise clients develop into their current framework.

Average Ratings

18 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Starting Price $25/month
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
  • Support Business Hours

Vendor Details

  • CityGro
  • Founded 2011

About CityGro

Customer retention and marketing solution that helps with feature such as text marketing, digital forms, waivers and more.

CityGro Features

  • CRM
  • Corporate Memberships
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management
  • Customizable Templates
  • Data Export
  • Online Signing
  • QR Codes
  • Searchable Database
  • Status Tracking
  • Waiver Kiosk

CityGro Most Helpful Reviews

Great customer service and product

Reviewed on 2018/06/22
Angie L.
Previous business owner
Used the Software for: 2+ years
Reviewer Source 
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software is very easy to use if you are creative enough to make it work for your business. We captured 40,000 contacts in 40 years and are able to reach out to customers via email newsletter and text. Our biggest advantage is bringing customs in for their birthdays with a discount coupon. They always bring friends! Thanks to Citygro I was able to sell my business with a huge customer list!

Cons: Having to make sure codes work with our website but that's more of an issue with our website developer.

works good for what it does for the most part. glitches sometimes so need to be patient

Reviewed on 2018/01/18
Joshua V.
Used the Software for: 2+ years
Reviewer Source 
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: for the most part it does what it is supposed to do. Support and trouble shooting can be difficult to get if not further trained

Pros: software works when it work it works well convenient to support what it is used for easy navigation and customer friendly. keeps necessary info as needed

Cons: when software has problems troubleshooting and support are lagging. random updates require further training to get started up again

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