Who Uses This Software?

Customer loyalty solution designed for SMBs to grow their customer loyalty and help enterprise clients develop into their current framework.

Average Ratings

18 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Starting Price US$25,00/month
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • CityGro
  • http://citygro.com/
  • Founded 2011

About CityGro

Customer retention and marketing solution that helps with feature such as text marketing, digital forms, waivers and more.

CityGro Features

  • Activity Tracking
  • CRM
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Referral Tracking
  • Rewards Management
  • Customizable Templates
  • Data Export
  • Online Signing
  • QR Codes
  • Searchable Database
  • Status Tracking
  • Waiver Kiosk

CityGro Most Helpful Reviews

Great customer service and product

Reviewed on 2018/06/22
Angie L.
Previous business owner
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software is very easy to use if you are creative enough to make it work for your business. We captured 40,000 contacts in 40 years and are able to reach out to customers via email newsletter and text. Our biggest advantage is bringing customs in for their birthdays with a discount coupon. They always bring friends! Thanks to Citygro I was able to sell my business with a huge customer list!

Cons: Having to make sure codes work with our website but that's more of an issue with our website developer.

works good for what it does for the most part. glitches sometimes so need to be patient

Reviewed on 2018/01/18
Joshua V.
mechanic
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: for the most part it does what it is supposed to do. Support and trouble shooting can be difficult to get if not further trained

Pros: software works when it work it works well convenient to support what it is used for easy navigation and customer friendly. keeps necessary info as needed

Cons: when software has problems troubleshooting and support are lagging. random updates require further training to get started up again

This product is super easy to use. Offers a lot of options.

Reviewed on 2018/01/09
Kristy B.
General Manager
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I like that I am able to track my customers and send them text or emails from the software. There are many options available for what it is you want to keep track of.

Cons: Customer support sometimes has a lag on getting back to us with issues. I have worked personally with one person who is super awesome and nice but sometimes takes a while to get back in touch.

Great Product Idea

Reviewed on 2017/01/16
Kristy C.
Executive Assistant
Entertainment, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love the idea of the product. The fact that we can send out text, and emails to our customers. The way it tracks them and makes it easy for us to look them up. My only complaint is that sometimes our ipads have issues and freeze. We are in the mix of working with someone to try and figure out why this is happening.

Pros: How easy it is to use and store stuff

Cons: the fact that ours keeps freezing or wont always save the files

GREAT SUPPORT & ALWAYS IMPROVING

Reviewed on 2017/04/10
Roger R.
Owner / Operator
Entertainment, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Aside from one ongoing issue we can't resolve - this is a great software to use & train staff on - all the staff are impressed how easy it is to use...

Pros: - programming
- easy to train staff
- layout
- price changing & modifications

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