What Is ReviewTrackers?

ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review and customer feedback technology.

Our business solutions allow for analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers.

Who Uses ReviewTrackers?

Healthcare, restaurants, automotive, consumer services, finance, insurance and hospitality are just a few of the many industries we serve. Sign up today for a free trial and get started in minutes!

Where can ReviewTrackers be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • ReviewTrackers
  • Founded in 2012
  • Phone Support

Countries available

Afghanistan, Albania, American Samoa, Andorra, Anguilla and 170 others

Languages

English

About the vendor

  • ReviewTrackers
  • Founded in 2012
  • Phone Support

Countries available

Afghanistan, Albania, American Samoa, Andorra, Anguilla and 170 others

Languages

English

ReviewTrackers videos and images

ReviewTrackers Software - Dashboards help you track your brand's reputation growth over time.
ReviewTrackers Software - The Amplify widget allows you to display reviews anywhere on your website - the social proof your brand needs to close more business and improve search result visibility.
ReviewTrackers Software - Use ReviewTrackers to drive a steady stream of reviews to your business to boost your local SEO rank and acquire more customers.
ReviewTrackers Software - Our customer experience trends tool uses AI-driven keyword categorization to measure trends across words and phrases mentioned in feedback and reviews.
ReviewTrackers Software - Beat your competition by categorizing your competitors’ review data into industry-specific categories to identify areas they excel and lack in and apply that data to provide the best experience for your customers.
View 6 more
ReviewTrackers video
ReviewTrackers Software - Dashboards help you track your brand's reputation growth over time.
ReviewTrackers Software - The Amplify widget allows you to display reviews anywhere on your website - the social proof your brand needs to close more business and improve search result visibility.
ReviewTrackers Software - Use ReviewTrackers to drive a steady stream of reviews to your business to boost your local SEO rank and acquire more customers.
ReviewTrackers Software - Our customer experience trends tool uses AI-driven keyword categorization to measure trends across words and phrases mentioned in feedback and reviews.
ReviewTrackers Software - Beat your competition by categorizing your competitors’ review data into industry-specific categories to identify areas they excel and lack in and apply that data to provide the best experience for your customers.

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Features of ReviewTrackers

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Brand Tracking
  • CSAT Survey Structure
  • Campaign Analytics
  • Campaign Management
  • Communication Management
  • Competitive Analysis
  • Complaint Monitoring
  • Content Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Keyword Tracking
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • NPS Survey Structure
  • Negative Feedback Management
  • Performance Metrics
  • Process/Workflow Automation
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reporting/Analytics
  • Response Management
  • Review Display
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics

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Reviews of ReviewTrackers

Average score

Overall
4,6
Ease of Use
4,7
Customer Service
4,7
Features
4,4
Value for Money
4,5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Chris
Chris
Vice President, Communication in US
Verified LinkedIn User
Hospital & Health Care, 1 001-5 000 Employees
Used the Software for: 2+ years
Reviewer Source

Great way to keep track of your reviews

5,0 4 years ago

Comments: We like review trackers, but we have also recently started using some other tools that also include review tracking. We plan to evaluate those before renewing our ReviewTrackers contract.

Pros:

We can easily keep tabs on the reviews that are submitted for our various company locations. It track more than just Facebook and Google, too. And the custom reporting alerts are really helpful too.

Cons:

It is pretty pricey but is still a helpful tool for us.

ReviewTrackers Response

4 years ago

Hi Chris, Thank you for sharing your review with the Capterra community. I am glad that ReviewTrackers is bringing value to your company as you look to track and manage your online reviews. You may already know this, but next year we're rolling out new tools and feature enhancements designed to help you further strengthen your business reputation and make your workflow even more efficient than ever. I think you'll love trying those out. Thanks again for your feedback, and let us know if you have suggestions or ideas on how ReviewTrackers can bring even more value to your business.

Cameron
Marketing Manager in US
Hospitality, 501-1 000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Super Helpful!

5,0 3 years ago

Comments: Makes grabbing review data for reports 10x easier! Also love having 1 place for all our reviews over all our properties making it much easier to monitor.

Pros:

Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews! Finally exporting reviews for weekly reports has never been easier

Cons:

Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers.

ReviewTrackers Response

3 years ago

Hi Cameron, we're so happy to hear you think ReviewTrackers is super helpful. It looks like you're maximizing the software platform's features in order to manage your reviews across multiple sites and respond to your customers. We wish you and your team great success in the New Year, and thank you so much for taking the time to share your experience with the Capterra community!

Kevin
Energy Consultant in Canada
Utilities, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Stay Up To Date With ReviewTrackers

5,0 last month New

Pros:

Great UI, very easy to navigate and understand the general settings and sense of the application. Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff.

Cons:

There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple verified reviews that turned out to be false and that can't be ignored.

ReviewTrackers Response

last month

Hello! We are thrilled to hear you are enjoying our platform and appreciate you taking the time to leave us feedback, which we will pass along.

Verified Reviewer
Director, Brand & Digital Communications in US
Verified LinkedIn User
Hospital & Health Care, 10 000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Basic review management

3,0 6 months ago

Pros:

ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use.

Cons:

Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported.

ReviewTrackers Response

6 months ago

Hi! Thank you for taking the time to share your review with the Capterra community. We are sorry to hear that your ReviewTrackers experience did not quite match your team's expectations. We work closely with many partners in the healthcare industry, and we listen closely to valuable feedback like yours to help us grow and improve. We have shared your comments about custom reporting and customer service intervention with our product and support teams, with the goal of improving our ability to meet the needs and expectations of organizations like yours. Meanwhile, we are very pleased to hear that you found ReviewTrackers easy to use and implement; many of our healthcare partners have told us the same. Again, thank you for your review and we continue to welcome any additional feedback or suggestions at [email protected]

Maria
Director, Marketing in US
Hospital & Health Care, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A good simple & basic product for people looking for easy reputation management

4,0 3 years ago

Comments: I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon.

Pros:

This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality & scalable solution to monitoring reviews.

Cons:

The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product.

ReviewTrackers Response

3 years ago

Hi Maria, thank you for sharing your ReviewTrackers experience with the Capterra community. We appreciate your thoughts on our software, specifically: how it helps you effectively monitor reviews and manage your brand's reputation online. Thank you too for your helpful suggestions. Your review makes a difference to us and it helps motivate us even more to do our best. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know. Thanks again!