--- description: Learn more about CXM price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CXM Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [CXM](/software/140678/cxm-recording-and-quality-monitoring) # CXM Canonical: https://www.capterra.co.za/software/140678/cxm-recording-and-quality-monitoring > Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management. > > Verdict: Rated **4.4/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CXM ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Call Recording - Reporting/Analytics ## Support Options - Chat ## Category - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) ## Alternatives 1. 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[CallScripter Synergy](https://www.capterra.co.za/software/155475/callscripter) — 5.0/5 (1 reviews) ## Reviews ### "Best employee monitoring tool" — 5.0/5 > **Prasun** | *26 November 2022* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: 1) The products include a call recording system that can be used to record and replay calls, screen recording technology that can be used to capture audio while a call is in progress and other features that can be used to improve the quality of a call.2) With CXM, I can protect my organization against data breaches and achieve PCI and HIPPA compliance by capturing everything I need > > **Cons**: CXM has a lot of potential, but there is room for improvement. The call recording function could be more user-friendly, and the quality monitoring solutions could be more robust. > > CXM help to improve customer satisfaction and agent performance by providing the ability to review and analyze customer interactions. Additionally, CXM's call recording software can help improve compliance with regulatory requirements. ----- ### "CXM Software" — 4.0/5 > **Stephanie** | *02 May 2019* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: Able to do live monitoring \& listen to recorded calls with somewhat ease. The search function for recorded calls is very detailed \& able to narrow down very well. Gives you want you want in that aspect. When purchased, had to do customization, however, was not told everything up front \& spent months getting it work like we needed it to. > > **Cons**: Live monitoring will work as long as you stay on top of the updates. The Agent Portal is very cumbersome \& very difficult to use \& implement. Never was able to customize it that way we were told we could. Support sometimes takes a bit. > > At the beginning was not too bad. Can get frustrating as not local \& need to do everything over the phone or via webex session. The Dell Servers have broken down quite a few times \& we had to call Dell support to get them in instead of CXM doing the leg work. ----- ### "It is good but it keeps logging me out and is becoming kind of difficult to do more when this happen" — 3.0/5 > **Alba** | *14 June 2018* | Recommendation rating: 5.0/10 > > **Pros**: Once we found what I need to work is easy to use and I like the way it looks.... > > **Cons**: Just when i am not using it and i have to log in again because if i am not using it for a coupe of minutes it just automatically log me out > > To do my job efficiently by assisting my co-workers to obtain the correct information by listening trough the software ----- ### "Great application for call recordings and quality control." — 5.0/5 > **David** | *17 April 2018* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Great tool for calls recording, agent audits and calls tracking with a high quality audio and easy to set features. I use this tool daily in order to keep track of my agents for voice logs audits and it has saved me a lot of time and money by detecting gaps or suspicious practices among some calls audited. It allows you to edit the recordings which definitely is a plus. > > **Cons**: It will be great to have a more accurate way to rewind and go forward on a recording. Something like a second by second search tool will be of great improvement. > > Amazing tool for call auditing and tracking on high quality recordings. ----- ### "Makes the work easy\!" — 5.0/5 > **Alba** | *16 January 2019* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: I like it because when i have to listen to the recording to confirm everything is good on the order for the customers as the sales representatives something miss some details. > > **Cons**: The appearance of the site is not friendly but once you get use to it you work fast. ## Links - [View on Capterra](https://www.capterra.co.za/software/140678/cxm-recording-and-quality-monitoring) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Structured Data