Who Uses This Software?

Most advanced management software featured at Capterra is perfectly suited for a large Medical and Non-Medical Home Care agency. However, small home care agency configuration is available at low cost.

Average Ratings

18 reviews
  • Overall 4.2/5
  • Ease of Use 4.4/5
  • Customer Service 4.2/5
  • Features 4.1/5
  • Value for Money 4/5

Product Details

  • Starting Price US$199,00/month
  • Pricing Details All-Inclusive $99/mo for up to 25 patients $299/mo for up to 100 patients
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Carecenta
  • http://www.carecenta.com
  • Founded 2013

About Carecenta

MEDICAL & NON-MEDICAL HOME CARE AGENCY MANAGEMENT platform features the next generation of robust workflow and financial software solutions for home care agencies of all sizes.
Starts at $199/month, supercharged system offers management of patient intake, scheduling, referrals, caregivers, and provides Electronic visit verification EVV multilingual #800 telephony GPS; secure SMS, electronic billing and remittance, payroll and reporting

Carecenta Features

  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification
  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting
  • Claims Management
  • Clinical Care
  • Electronic Health Record
  • For Home Care Providers
  • For Nursing Homes
  • Geriatric Care
  • MDS Review
  • Patient Records
  • Staff Scheduling

Carecenta Most Helpful Reviews

Amazing how this brought us out of the stone age into the now age

Reviewed on 2018/07/19
Shaun d S.
Business Owner
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: HIPPA compliant. Built in security. Real time ETA because like most people, something else always comes up and letting them know how close their care giver is eases their mind. Being able to schedule our different employee types is a God send and remote clock in/out only helped streamline the business.

Pros: With close to 80 + full time and 30 part time/seasonal this platform really hit the mark. Built in background and immigration checks freed up the HR staff to focus more on recruiting. Real time tracking and ETA really helps especially when family members would sometimes be worried if they were actually on their way. Time in/out saves them time from having to come into office everyday to start their day.

Cons: It was a little rough to make heads or tails of the multiple "real time" reports. Then we hada few hiccups trying to integrate it into our AR/AP database.

Most advanced home care management we ever had

Reviewed on 2015/05/23
Tural A.
Case Coordinator
Hospital & Health Care
Used the Software for: 6-12 months
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: My professional experience as a case coordinator spans more than 12 years. At times, it seem almost impossible that I've been in this industry for so long. I think that may be because I'm so dedicated to my work. Helping to turn lives around gives me tremendous satisfaction and a great sense of personal accomplishment. I am quite familiar with most of the home care industry management software, because software is an integral part of my everyday work. It was a big plus when I discovered Carecenta, because the software makes my life so much easier. To give you some examples, authorizations and employee compliance are very high priority with me when it comes to scheduling an open case. Carecenta provides unique features that track authorization, allow me to instantly communicate with multiple HHAs in seconds via text right from the software, include electronic visit verification tracking, and full compliance. Carecenta constantly improves and upgrades its features. Just last week they’ve improved their visual HHA availability search on the map. Now I can mass-text or mass-email to all aids in the vicinity of my patient using a private text number and get their responses back on my own cell, and even send message back to them without revealing my own cell number, through Carecenta. All messages are also stored in employee record. Awesome!

Cons: The only downside I can think of is that Carecenta doesn't go far enough in covering medical and skilled nursing services. It does have medication tracking and nursing fillable forms, however I would recommend adding OASIS functionality, although this wouldn't be necessary for my company, since we are not billing for any of the nursing services.

Carecenta saved our cashflow and time with electronic billing

Reviewed on 2016/09/26
Verified Reviewer
Used the Software for: 2+ years
Reviewer Source 
Source: GetApp
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: By using Carecenta I am able to see authorization for patience care faster. I am notified if there are any problems with compliance applying to any of my HHA’s and can quickly navigate to anther HHA to send out to the patience. The cloud based system allows me to view my HHA’s schedule from anywhere. Plan of care is now manageable because of Carecenta software. As long as I have internet access I can check to see that my HHA’s have completed all daily tasks. This insures me success for my agency.
This is really helpful.

Pros: Many hours of manual management were saved and redirected to growing our business. Our Carecenta WOW moment was in the first month of use. We quickly realized that our accuracy increased and our efficiency went up by 100%.

Cons: Carecenta is probably more sophisticated that we would need since we don't use all the skilled nursing part.

Carecenta Review

Reviewed on 2019/07/11
Tina M.
Administrator
Hospital & Health Care, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: GetApp
1/5
Overall
1/5
Ease of Use
1/5
Features & Functionality
1/5
Customer Support
1/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: They have swindled my small company out of a year of payments only not to hold up their end. The system is in no way user friendly and the support team can’t get the software working and won’t refund us. So we have no scheduling software! Paid for one, but having to use a spreadsheet! Huge language barrier!

Pros: Nothing, software and support are useless!

Cons: They fact they refuse to refund my small company after they failed to meet the contractual agreement

Great functionality, easy to use home care agency management software

Reviewed on 2016/09/27
Ron D.
Used the Software for: 6-12 months
Reviewer Source 
Source: GetApp
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Being that my agency covers a seven state region, we work with many different insurance companies, so initially we had a lot of trouble finding a home health software that could handle our insurance and reporting requirements. The layout of Carecenta was so smooth and easy to follow. Everything we needed was right there. As Carecenta’s sales agent progressed with his demo I was more and more impressed. Everything was easier than the other system we were using. When he showed me their scheduling, I was sold. I never in my 12 years of running an agency have I ever encountered a software that is this efficient.

Pros: I can now stay in full compliance with the government in every state we cover by using Carecenta. Carecenta home care software has really made my agency more profitable.

Cons: Carecenta seems very simple to use, however, you still need training. They provide it as part of setup but you have to pay for it.

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