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PracticePanther Legal Software

PracticePanther Legal Software

What Is PracticePanther Legal Software?

PracticePanther is the top rated law practice management software on Capterra! See why tens of thousands of law firms in over 170 countries use PracticePanther to automate their workflows and get more done in less time. Never miss deadlines, get paid faster, seamlessly track billable time & expenses. Work from anywhere, on any device, with our mobile app. It's easy, user-friendly and intuitive. Spend less time managing your firm and more time making money. Try it free, no credit card needed.

Who Uses PracticePanther Legal Software?

Tens of thousands of solo practitioners, small, medium, and enterprise-sized firms worldwide who don't want to sit through hours of training webinars. Simple software for the modern lawyer.

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Reviews of PracticePanther Legal Software

Average score

Overall
4,7
Ease of Use
4,6
Customer Service
4,6
Features
4,5
Value for Money
4,6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Scott M.
Scott M.
Lawyer in US
Verified LinkedIn User
Law Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

Amazing program!

5,0 5 years ago

Comments: I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes.

Pros:

PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice.

Cons:

Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team.

Paradigm Response

5 years ago

Thank you so much Scott for the extra kind feedback!

Steve
Attorney in US
Law Practice, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PracticePanther is great for small law offices

5,0 3 weeks ago New

Comments: I moved to PracticePanther from a larger, more expensive program. I really like the small footprint and the way it works. Customer service is fast and responsive. I have no meaningful complaints. It is a great program.

Pros:

It is nice to have the software online as SAS (Software as Service) as I dont have to worry about software updates. It is great to have my data from the program online as well so that I can log in, access my data, and work from anywhere I have internet access. Data is easily merged into Word docs. Billing is easy to do. It is a straightforward easy to use program that I would recommend to anyone.

Cons:

Like any online program, if the server is down or if I have no access, I am dead in the water. On rare occasion this has happened in court, but it is usually fixed very quickly.

Danielle
Managing Partner in US
Law Practice, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Loved it at first, disappointed after 6 months

3,0 4 years ago

Comments: I purchased PracticePanther about 6 months ago, and I was initially very happy with it. I hadn't used a practice management software before, so it felt pretty life-changing. The platform felt intuitive and user-friendly, and it simplified everything from time tracking to billing. However, after 6 months of use (and data loss), I have become increasingly frustrated with PP and have finally made the (costly and inconvenient) decision to switch to Clio. There have been a lot of glitches with the platform and things that don't work intuitively. But the most frustrating and costly glitch occurred when I downgraded my plan to the "middle" plan, and it somehow deleted all the custom rates I had set for each matter. No one at PP could figure out why this happened or how to undo it, so I spent half a day re-reviewing engagement agreements, and re-creating new matter rates -- in addition to spending an hour or so on the phone with PP customer service and sending emails explaining the issue (and didn't even get a response). The "solution" PP offered was to upgrade me back to the higher level for one month (about a $30 value)! That provided absolutely zero benefit to me (I downgraded because I didn't need the features from the highest plan). The amount of money I've lost using PP has been in the thousands! I've switched to Clio now, which seems better so far.

Pros:

That it made time tracking and billing easy

Cons:

Too many glitches in the software that caused serious issues with my pricing and billing

Paradigm Response

4 years ago

Hi Danielle. We appreciate your honest feedback on PracticePanther and are using it to better support our customers going forward. We apologize for the inconvenience you experienced with our plan downgrade experience. Our engineering and support teams are working hard to address this issue so this doesn't happen again. If you need any help exporting your data, please feel free to reach out to us. We want to make what is left of your experience with us as easy and smooth as possible. I wish you the best of luck and want you to know that should you ever be willing to try us again, we'll do our best to make it a world-class experience.

Kelly
Attorney in US
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Worth the Investment

5,0 4 weeks ago New

Comments: Other than some dissatisfaction with the billing and the email integration, I am very happy with the software. My clients love the text reminders for court dates and the ability to text a question to the office. The program provides many useful features for a reasonable rate.

Pros:

I like that all of our information for our cases is in one place which can be accessed at any time, anywhere, by all of our staff.

Cons:

The billing. The bills are confusing especially if a client has an outstanding balance, but no billable time for the month. The client's end up having multiple invoices to look to in order to see their charges and outstanding balance. When you prepare a bill for a month with no work completed that month the email they get says that nothing is owed. They have to open the past invoices to pay their bill. It would be nice if the client received one invoice each month which showed the total outstanding balance rather than the system sending them multiple invoices with different outstanding balances.

Ashley
Paralegal in US
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

PracticePanther is so easy, it feels like you're cheating!

5,0 last month New

Pros:

Everything. From the calendar to contacts, to matters to invoicing, this program has it all. The interface is easy and intuitive. I can usually accomplish whatever I want without trouble. When I have questions or don't understand how something works, PP has lots of online tutorials that include both video and text / image guidance. Very useful.

Cons:

When saving emails, there is a max file size when uploading attachments. Most of the time my attachments are too large to upload to PP.