Chime for Lync

by Instant Technologies

0 reviews
Chime for Lync

Who Uses This Software?

Medium-to-large companies that already use Microsoft Lync for internal chats and want to create or enhance service desk operations using Lync.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service
  • Features
  • Value for Money

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Mac
    Installed - Windows
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Instant Technologies
  • http://www.instant-tech.com/
  • Founded 2002

About Chime for Lync

Chime for Lync is a comprehensive ITSM service desk application that uses Microsoft Lync for click-to-chat functionality. Some of the key features of Chime include: expert answers, customizable routing settings, system and agent-based dashboards, extensive charting and reporting options, and customizable queues to fit any line of business. Instant Chime leverages Microsoft Lync to enable service desk operations and even allows for escalation to voice and video chats for faster case resolution.

Chime for Lync Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management