Motive

terrific

Pros:

ease of use. the simplest and best ELD and GPS on the market

Cons:

cant think of anything negative truthfully

Motive to Move

Comments: Motive was easy to set up with our client specialists, and great support during the set up of the program for our company. Any questions or concerns they answer as best as they can, and if it is a new issue they work on resolving it ASAP.

Pros:

Great customer support 24/7. They also have a community board where other users can discuss issues or concerns that they ran into on Motive, and how they solved the issue. Motive is active on this as well, answering any concerns as well as they can.

Cons:

The only concern i would say about motive is that it is not a satellite telematics service. In long haul trucking we travel to a lot of areas where there is no cell service, and this leads to issues/concerns with tracking the unit.

Poor customer service

Comments: Multiple people pro active calling to sell you what you don’t need but won’t help you when you need to cancel what you don’t use

Pros:

Works when it works good, however the customer service is terrible. They will not help you cancel boxes you no longer use

Cons:

Would not cancel boxes we don’t use, surprise billing. Read up on BBC about them. Awful

Transportation Foreman job just got easier

Comments: It has been a process to learn the very interactive reporting platform. I can find all truck data + in a minute as well as track the entire fleet at 1 time.

Pros:

The support team in specific [sensitive content hidden] are the best I have seen in the industry. They are taking care of all of our needs and we have roughly 10,000 trucks in our fleet.

Cons:

We did not move on from our previous ELD company sooner!

Motive is a great tool to manage your fleet!

Comments: Overall we are very impressed with Motive and will continue using it to boost our Preventative Maintenance program, lone worker program, and help us to remain compliant with regulations.

Pros:

We like that we can see details such as speeds, infractions, hazards, and maintenance items all in one place. Motive helps us to keep our drivers safe, while remaining compliant with regulatory bodies. Our preventative maintenance program has been greatly improved with the notifications of mechanical issues that may arise.

Cons:

The only con to Motive would be when the GPS signal drops. Unfortunately operating out of northern Canada, it can get patchy with reception and occasionally that does affect the performance of the GPS.

Customer service is no good

Comments: Customer service reps are hard to understand due to them not speaking clear English.

Pros:

I liked the app and how easy it was to access everything.

Cons:

I disliked the gas card. You have to pay it back every other day instead at the end of the week.

Mavis My Way

Comments: It's been a good experience so far. The web runs smooth

Pros:

I like the fact I can put in the destination address and it gives me the ETA

Cons:

The look of the app and website is just dull, with not much color

Great system!

Comments: Very good system with good user interface. Easy to navigate, good safety and equipment reporting. Makes coaching easy and helps change driver behavior.

Pros:

In cab coaching, real time feedback is the best method for influencing behavior.

Cons:

Cornering events are inconsistent and hard to coach.

Terrible Company to Deal With

Comments: Terrible 1/10 would not recommend

Pros:

After an initial learning curve the software is actually good.

Cons:

Even if they had the best product they have a nonesistent customer service. This company reached out and sold us on why we should use them for an ELD service, so we purchased it. After the fact we researched and found out we do not need them because we qualify for an exemption. I called to cancel and they told us they wont refund us ANYTHING even though we only had the service for a month. The product works, but terrible customer service.

Great software for dash cams

Pros:

That you can see live time driving where the drivers are and with their current video camera placement.

Cons:

The softwarevwas slow to update sometimes.

ELD for a newbie

Pros:

As someone who had no prior knowledge to the transportation industry this has been the easiest way to learn. The customer service is unmatched. I’ve called at 3am for help because I did something wrong and at 8pm. Without fail I have always been able to speak with a real life individual who has helped me immensely and also walked me through the system. I have recommended KeepTruckin dozens of times because of all that listed above. I won’t ever go with another company so long as they keep this kind of service!

Cons:

To be honest there aren’t very many things wrong with this software. Usually the issue I have come across have been user error rather than interface.

Keeptruckin Cons and Pros

Comments: Overall it's a top ELD service provider in the country, and because it's large, it's very slow on new features and technologies. So if you are looking for stable software that works, here is it, but if you are looking to have it all in one, I will think twice and test competitors what will be the best option for you.

Pros:

+ Interface + Integrations that works great for our customers and us + Easy to use for Drivers and main thing ELD Works great + Driver Mobil APP

Cons:

- Cameras - Problems with them All the time - Cameras - 1-minute video Recovery cont convenient at all, Samsara with this better - Customer Support Could be better - Very slow to implement changes/fixes/new features - Mobil App for Manager has terrible units view (Grouping units under one dot its craziness) - When Tracked Truck + Tracked Trailer moving together you see 1 group with a number of UNITS instead of combined Truck + trailer unit with their numbers and Driver Name.

Meh product.

Comments: Incredibly mediocre at best. It seems like Keep Truckin is more concerned with rolling out new features and gaining market share over fixing old issues and keeping current customers happy. We will not be renewing at the end of the contract. We require a more reliable ELD service.

Pros:

It has many of the functions we need to locate our fleet.

Cons:

The updates. We use company supplied tablets to interface with the Keep Truckin ELD. We used to rely on the internet connection supplied by the Keep Truckin ELD to keep the ELD application up to date. There are so many updates that we found ourselves running out of plan data. To be clear, we lock the tablets down so only Keep Truckin app can be used so it is not other apps. We have recently shut down our automatic updates for the Keep Truckin app which means my fleet is constantly behind on updates - some which are critical for the operation. It creates a real hardship to have to manually update our Keep Truckin ELD app when trucks come through the home terminal. Also, trucks that will not leave the drive line when the truck stops is becoming more frequent. ELD connectivity is a real problem.

The truth

Comments: Its ok. I get fed up when I call customer service and I get someone who does not really speak english. They don't know the rules and regs of FMCSA and DOT. They never understand that we have guidelines. They think just adding a note makes things better. That is not an answer. Customer service never has the correct answer. They basically say OH WELL! It makes me so mad that they don't know that answer or how to fix a problem that is caused by the software.

Pros:

Its easy to figure out. I had to learn how to use it alone. Because our CSM changed hands so many times.

Cons:

It can be hard to fix something that is a problem cause by the software. Example when it gets stuck in drive mode. And customer service does not understand the rules and regs of DOT and FMCSA. Their answer is to always make a note. But when it puts a driver into violation and it the software fault and all you can say is make a note. A DOT officer is going to see the violation and write us a ticket cause a problem caused by the software.

Good and bad

Comments: I have been their customer for almost 2 years. They call me many times and Thats how I got their ELD and Dashcam. Unfortunately trucking business is went to a bad situation and I had to close down my business. Even if I was a good customer and I explained what is going on they didn’t even refund anything. I pay yearly and now they are saying I am in contract with 3 years and I have to pay next year also again because they can’t help anything with. I am advising everyone before you sign up with this company. They are not user friendly as you think. They give lots of wonderful words to make you sign with them but once you signed up they act differently. Beware about this matter please

Pros:

Service and functionality is good. It never got stuck in between.

Cons:

About price and contract. Little bit pricey and once we signed with them they are not flexible or user friendly as we think.

Decent product, does what it is supposed to

Comments: Working with KT has been pleasant/productive overall. Their app IS helping me keep my trucks compliant and legal. When I DO need support both the response and turnaround time are awesome!

Pros:

What I like most is the wealth of notifications you can get from this application. The app keeps you informed even if you are not logged into it. Very useful to someone that runs three departments within a trucking company.

Cons:

Some things are hard to find in the driver app version, so you have to call support and have them "lead you to it".

Best, Affordable ELD Software

Comments: Knowledgeable people, great customer service, good looking software.

Pros:

Easy to use, straight forward, accurate and neatly designed

Cons:

Small things, but nothing to be concern about.

Dispatcher's Opinion

Comments: It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone.

Pros:

As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating.

Cons:

I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop.

The Good, the Bad and the Evil of Motive

Comments: Early on they were great, had contacts in the business, would promote them on my Hotshot-USA Resource Network as an affiliate, I found them new business and told my members about them. Earned commissions that they told me were on the way. Got one but never got the rest. When I asked about them they could not tell me anything. As a ELD gateway, they are the premium service and the standard for the trucking business. They have a lot of great features, and fairly easy to use. They may just be too big and global , and need to organize a little better. I like them but I am always looking for another partner to work with, to promote and to eventually use for my trucks. I think they are overpriced and have lost the connection with some of their market.

Pros:

When you are out on the road and need customer support, they are always a phone card away and very knowledgeable help. Have all the features and more that a Trucking Business needs, and should implement into their business. Keeps records, reports, and other features so that Governmental agencies, DOT, FMCSA, Insurance entities can share your records.

Cons:

They lock you into service, too expensive, when you need reports or features such as fuel logs, they charge you more and lock you further into the program. When you do pay for an added feature, that you need immediately, such as Fuel Hub, they take their time to install, then they never show you how to have your drivers log in their fuel purchases. When you work with them to promote their product and company, the contacts you have just quit and leave, leaving you without warning and no way to talk to someone. You call and call, leave messages with other departments, personal and no one ever returns your phone calls. Slow to respond or even call back when you need them, however product support and technical support is top notch. They are an Indian based business and most of their support staff is hard to understand or communicate with at times.

Onerous software

Comments: It is repetitive.It glitches (stops working or communicating with the blue tooth adapter) about once a week requiring reset while driving!The commands are onerous. If I want to save a record, I OBVIOUSLY want to do so with the official signature!All of the clocks should be displayed on screen. 11, 14, 30 min, and the 70! These are all important clocks for the driver to see while in motion!Finally, there needs to be a count down clock for the end of the 10hr break when off duty that switches to 34 hr reset after the clock has met the bench mark.

Pros:

Secondary log function.HOS recap list.I really don't have a lot of good things to say.This product is not a quality product I would buy or recommend to a struggling entrepreneur.

Cons:

If you want to PC drive, you must sign the prior day log before you can do so. Signing a log is an official duty and is required to be done "ONDUTY". That is a violation! If you are logging an inspection or signing your daily log, if you go to the save button before signing it fills in the signing and makes you accept it as an additional step before it saves. Just save it already with the signature! Its clear thats required, just do it!When you change duty status, you select the status you want AND then you need to save it. Just save it upon selection! Enough of the repetitive button selection! Do you think many drivers change their mind from "off duty" to "onduty" in the course of trying to go off duty? For the sake of all drivers out here, cut out all the repetitive actions and stream line it!

Good product- Unethical Company

Comments: We have been attempting this downgrade for almost nine months now. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Pros:

Product ease of use. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Cons:

We are changing our operations and looking to remove (what they call "downgrade" a couple devices). We have been attempting this downgrade for almost nine months now. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Peace of mind

Comments: The benefits are that we can count on the devices to work as they are supposed to and they keep us in compliance with DOT regulations. The last company we were with was very hit and miss on if their equipment worked as it was supposed to for the clients. It was disturbing.

Pros:

We only employ owner/operators and most are up in age and do not like technology or change. They were pleasantly surprised with your system and the ease of use. As the Safety Director, I like that I am sent an email any time there is an HOS issue with any of our drivers. I applaud your tech support team too! They are very knowledgeable and patient.

Cons:

Integration to Keep Trukin was pleasantly easy. Our driver's installed the devices themselves and they are older guys that do not like change or technology. I cannot say that there is anything I do not like about the software.

Best choice in the industry for user friendly atmosphere

Comments: I have great experiences with Keep Truckin. The staff have been great and make it as seemless as possible. Our drivers enjoy the ease of use

Pros:

I chose this ELD program due to it being driver friendly and the ease of using it. It had everything we were looking for. There are some companies offering less monthly cost and little to no cost, but Keep truckin had a great track record and I look to support those that have been around for years and are designed around the trucking industry with drivers use in mind as well as office staff.

Cons:

There are some glitches every now and then, but have been worked out. It was mostly drivers drive time was starting to early and no way to correct it...but lately has been running smoothly

Good Product/Service

Comments: Very good experience with KT. Excellent customer service, informative sales staff. Seem to have a great culture at KeepTruckin, and it shows in our dealing with them.

Pros:

Software is easy to use, and so far has proved to be very reliable.

Cons:

One feature I really dislike is not having the ability to change unit ID or unit names once they have been assigned, if even its assigned only once. Would like to see the ability to either change Unit IDs or add nicknames to the units. It would be a big help for us, that way if new office staff are learning, or new drivers are hired its much easier to identify units rather than a singular unit number.

Unethical Business

Comments: IT IS NOT FREE! They locked me in for 60 months contract without my knowledge. I asked the agent, [SENSITIVE CONTENT], multiple time if this is month to month and can I cancel at anytime, he said YES! Then I later found out that I was locked into a 60 months contract when I was trying to cancel their dashcam service. I contacted their customer services multiple times and everytime they try to blame it on me for not carefully reading the contract, but refuse to take responsibility for their agent scamming me. I even asked them if they recorded phone calls between their agent and I, they said yes. They said they listen to all of it and did not hear [SENSITIVE CONTENT] confirming it's a month to month. I then ask them if they can send me those recording and they refused, saying is their company property 😂 Okkk! Who in their right mind would lock themselves in a 5 years contract with an ELD service company on the first year of opening their business? Now Im stuck with them for 5 years, ain't going to use them ever again after this stupid contract is over, which is in 2024. TRUCKERS PLEASE BEWARE OF THIS UNETHICAL BUSINESS!

Pros:

It does the job of an ELD, easy to navigate for IFTA filing.

Cons:

Some of the functions are not very straightforward, ex. Split clock need to be in sleeper berth, cannot be on off duty.