--- description: Learn more about Zonka Feedback price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zonka Feedback Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/30092/survey/software) > [Zonka Feedback](/software/137773/zonka-feedback) # Zonka Feedback Canonical: https://www.capterra.co.za/software/137773/zonka-feedback Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/137773/zonka-feedback?page=2) > AI-powered customer feedback \& Intelligence platform to uncover insights \& drive action. > > Verdict: Rated **4.8/5** by 68 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zonka Feedback? Zonka Feedback is used by CX leaders, product managers, support teams, and multi-location enterprises to understand customer feedback, act quickly, and drive growth. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 68 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zonka Feedback - **Location**: New Delhi, India - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$199,00 - **Pricing model**: Flat Rate - **Pricing Details**: FEEDBACK MANAGEMENT - Starting from $199/Month AI FEEDBACK INTELLIGENCE - Starting from $999/Month CUSTOM: Please contact Zonka Feedback for further pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Alerts/Notifications - Anonymous Feedback - CES Survey Structure - CSAT Survey Structure - Collaboration Tools - Complaint Monitoring - Contact Management - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Forms - Customizable Questions - Customizable Templates - Dashboard - Data Analysis Tools - Data Extraction - Data Import/Export - Data Visualization - Email Marketing - Feedback Management - Live Results Sharing - Message Personalization - Mobile Survey - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Performance Management - Pulse Surveys - Q\&A Management - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Scheduled Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Tagging - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - URL Customization ## Integrations (11 total) - ActiveCampaign - Airtable - Freshdesk - Google Sheets - Help Scout - Intercom - Meta for Business - Slack - Twitter/X - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Survey Software](https://www.capterra.co.za/directory/30092/survey/software) ## Related Categories - [Survey Software](https://www.capterra.co.za/directory/30092/survey/software) - [Customer Satisfaction Software](https://www.capterra.co.za/directory/30541/customer-satisfaction/software) - [SMS Survey Software](https://www.capterra.co.za/directory/32937/sms-survey/software) - [Qualitative Data Analysis Software](https://www.capterra.co.za/directory/31297/qualitative-data-analysis/software) - [Text Mining Software](https://www.capterra.co.za/directory/30933/text-mining/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.co.za/software/32728/surveymonkey) — 4.6/5 (10499 reviews) 2. [Jotform](https://www.capterra.co.za/software/158456/jotform-4-0) — 4.7/5 (2919 reviews) 3. [Typeform](https://www.capterra.co.za/software/137289/typeform) — 4.7/5 (974 reviews) 4. [QuestionPro](https://www.capterra.co.za/software/135455/questionpro) — 4.8/5 (539 reviews) 5. [Connecteam](https://www.capterra.co.za/software/153140/connecteam) — 4.6/5 (5308 reviews) ## Reviews ### "Best Review Software hands down." — 5.0/5 > **Leon** | *03 February 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well\! > > **Cons**: None really. It fit all of our needs that we had and the salesforce integration was perfect. > > \[sensitive content hidden\] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change. ----- ### "Very bad service" — 1.0/5 > **Kristina** | *19 November 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: The free plan worked well and I used my survey without any problems. > > **Cons**: Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active \!\!\! ----- ### "A great feedback software" — 5.0/5 > **Vrinda** | *12 June 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. > > **Cons**: Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. > > We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting ----- ### "Awesome Feedback Tool; Works On the Go" — 5.0/5 > **Verified Reviewer** | *09 August 2021* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: - I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want > > **Cons**: - Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name \& Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited > > I have been very happy with Zonka so far. This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue. I think Zonka has been of good value for the money because you really do get a lot for what they offer. I think one of my favorite features is being able to use their app on my iPad so I can get instant feedback from clients instead of emailing them later. ----- ### "User unfriendly tool" — 3.0/5 > **Evija** | *13 October 2021* | Financial Services | Recommendation rating: 3.0/10 > > **Pros**: I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great\! Customer support is instant and very helpful. > > **Cons**: It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY\! Make a mistake by pressing a wrong button and you can delete your work\! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/137773/zonka-feedback?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/137773/zonka-feedback) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data