--- description: Learn more about Grasp price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Grasp Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Grasp](/software/137037/grasp) # Grasp Canonical: https://www.capterra.co.za/software/137037/grasp Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/137037/grasp?page=2) > One platform for all your customer conversations through every channel. The team inbox to give undivided attention to your customers. > > Verdict: Rated **4.6/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Grasp? eCommerce / Web shops Retail Consultancy groups Cloud service users Deloitte Fast 500 SMEs: 1 - 100 employees ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 21 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Grasp - **Founded**: 2011 ## Commercial Context - **Starting Price**: €29,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Premium: €29 per user per month (+unlimited conversations). Enterprise: €44 per month per user (+first WhatsApp number for free). Custom: €59 per month per user (+multi brand). - **Target Audience**: Self Employed, 2–10, 11–50, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Dutch, English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, Netherlands, United Kingdom, United States ## Features - Alerts/Escalation - Customer Database - Email Management - Knowledge Base Management - Live Chat - Multi-Channel Communication - Queue Management - Reporting & Statistics - Reporting/Analytics ## Integrations (3 total) - Adobe Commerce - Drupal - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Customer Support Software](https://www.capterra.co.za/directory/32315/customer-support/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 2. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.capterra.co.za/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.capterra.co.za/software/134347/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Perfect Customer Support for WhatsApp Integration option" — 5.0/5 > **Rodrigo** | *13 May 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation. > > **Cons**: it would be nice to see if our customer have read or seen our replies. > > My overall experience is very positive what I use grasp. ----- ### "Casengo helps us to manage the flow of prospects inquiries" — 4.0/5 > **Kasper** | *11 July 2014* | E-Learning > > **Pros**: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it. > > **Cons**: There can be some UI improvements. Browsing through cases for examples is not ideal. > > Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly. ----- ### "Worst Customer Service" — 3.0/5 > **Abdul Hadi** | *09 March 2022* | Retail | Recommendation rating: 2.0/10 > > **Pros**: I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee > > **Cons**: Bad customer service in terms of charging the fee, and confusing invoicing system > > Bad. Find something else ----- ### "Grasp review" — 4.0/5 > **Victoria** | *04 March 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity. > > **Cons**: Grasp is very fine at the moment, there's nothing i dislike about it. > > Customer service.Reporting on agent performanceImproved customer experience. ----- ### "Casengo Review" — 5.0/5 > **RONALD** | *17 April 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights. > > **Cons**: It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily. > > So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.za/software/137037/grasp?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/137037/grasp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data