Infor Service Management

Infor Service Management

1 / 5 2 reviews

Who Uses This Software?

Companies that need Scheduling & Dispatch, Work Order Mgmt., Service Contracts, Inventory Purchasing & Distribution, Contact Center, Asset Mgmt., Accounting, Sales/CRM, Mobile, Workbenches, Analytics.

Average Ratings

2 reviews
  • 1 / 5
  • 1 / 5
    Ease of Use
  • 2 / 5
    Customer Service
  • 1.5 / 5
  • 1 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • QuadKor
  • Founded 2011

About This Software

Infor Service Management is the deepest, most industry specific service management solution on the market today. It helps service-centered industries deliver better equipment service, resolve problems faster, and manage the entire service process more efficiently.

One integrated system with advanced service-focused functionality gives ultimate efficiency, speed, and company-wide access to critical information.

Technology that makes a labor intensive business profitable.

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Predictive Maintenance
  • Preventive Maintenance
  • Purchasing
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Infor Service Management Latest Reviews

Automatically translated. Show original review

The first Review Got it right

1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: Infor and Quadkor way over promised and didn't relieved as it was sold.

Pros: Can be a powerful tool. The support team is good and will follow up quickly with you however you have to pay for that support team.

Cons: It is very complicated the accounting software is horrible. We spent tons of money getting this software up and going and still have to spent a ton of money to keep it going. I would not recommend this software to anyone as it will become a HUGE time drain. PS There is a ton of bugs! When you find them they will have all kinds of excuses on what it happened. Then will thank you for finding it and then send you a patch. The last bug costin credits that were not supposed to be credited. Yah that stinks for us.

Automatically translated. Show original review

INFOR Service Management Software Disaster

1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The software had some very powerful features such as rental, price assignments and costing.

Cons: ISM will not work with third party accounting software. The accounting portion of the software is so labor intensive that no small company could possibly make it work. Of course, this was not discussed during the evaluation demos and we found this out late in the implementation. The software is LOADED with bugs and INFOR loves charging people to resolve them. They also have a learning website that's totally useless. They charge insane fees to view training videos or documents. The system is non intuitive and requires a massive amount of training and implementation. After nearly a full year of training, we were not able to complete a single transaction. The vender misrepresented the product and farmed out the training to a third party who promised the world and delivered nothing.