17 years helping South African businesses
choose better software

Lead Gen & CRM (formerly SharpSpring)

Lead Gen & CRM (formerly SharpSpring)

What Is Lead Gen & CRM (formerly SharpSpring)?

Constant Contact delivers for small businesses with powerful tools to simplify and amplify digital marketing. Constant Contact Lead Gen & CRM (formerly SharpSpring) is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. Our tools are designed to help you attract the right leads, nurture them with personalized content, and grow your business with better conversion.

Who Uses Lead Gen & CRM (formerly SharpSpring)?

Constant Contact's Lead Gen & CRM platform helps small B2B businesses get more leads, close faster and focus on what drives results with a unified marketing and sales platform.

Not sure about Lead Gen & CRM (formerly SharpSpring)? Compare with a popular alternative

Lead Gen & CRM (formerly SharpSpring)

Lead Gen & CRM (formerly SharpSpring)

4.6 (764)
US$449.00
month
Free version
Free trial
100
114
4.3 (764)
4.6 (764)
4.6 (764)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$25.00
month
Free version
Free trial
195
22
4.0 (18,705)
4.0 (18,705)
4.1 (18,705)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Lead Gen & CRM (formerly SharpSpring)

Salesforce Sales Cloud
Top rated features
CRM
Contact Database
Customer Database
Ortto
Top rated features
Email Campaign Management
Email Marketing
Mobile Optimization
Marketo Engage
Top rated features
Campaign Scheduling
Content Delivery
Subscriber Management
Act-On
Top rated features
CAN-SPAM Compliance
Landing Pages/Web Forms
Mobile Optimization
HubSpot Marketing Hub
Top rated features
Email Campaign Management
Email Marketing
Marketing Automation
Mailchimp
Top rated features
Email Campaign Management
Email Management
Email Marketing
Constant Contact
Top rated features
Contact Management
Email Campaign Management
Email Marketing
Keap
Top rated features
Contact Management
Email Campaign Management
Marketing Automation
SuperOffice CRM
Top rated features
Contact Management
Lead Management
Sales Pipeline Management

Reviews of Lead Gen & CRM (formerly SharpSpring)

Average score

Overall
4.6
Ease of Use
4.3
Customer Service
4.6
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Devin
Devin
Account Manager in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

SharpSpring is the Best of the Best

5.0 5 years ago

Comments: My overall experience with SharpSpring has been wonderful! While the platform still has kinks to work out (what platform doesn't?), their customer service is amazing and they move at a rate unseen by others to make the platform better every day. I highly recommend them not just for their platform, but their people are friendly as well.

Pros:

I really enjoy the various features that are available within the platform! It allows us to quickly and easily identify our prospects, capture their information on the website, and then market to them in a way that is meaningful and generates new business for us.

Cons:

In their mission to make their platform compete, they often focus on getting new features out quickly but then have to go back and update later. I've seen this happen for them with tools like Video Calling, which became quickly available due to COVID-19 but lacks the robustness of other dedicated video platforms that I would imagine most companies already use.

Tom
Tom
Digital Media Specialist in Canada
Verified LinkedIn User
Insurance, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Sharp Spring - A great email marketing tool and more!

5.0 5 years ago

Comments: SharpSpring is a complete email marketing tool that we use to reach out to clients and market to new leads. We use the automation tools to create drip campaigns and re-marketing campaigns for potential leads. We also use the page builder to build simple landing pages and sales funnels. The contact manager has the ability to mange our list of 30,000+ without any extra costs. It used by both our sales teams and client care teams to help the business grow. As a marketer I use SharpSpring to create campaigns that convert to sales and retention.

Pros:

SharpSpring is a great tool for small to mid range companies looking to build email marketing campaigns. It has great templates which allow you to create emails that look great and are functional sales tools. There are also great automation tools for drip campaigns and re-targeting.

Cons:

The visual email builder can be finicky at times, resulting in editing directly in the code. If you are unfamiliar or uncomfortable formatting HTML code it can be overwhelming. Also, the social media tools are weak. It would be nice if I could schedule and post content directly from SharpSpring.

Antonello
Antonello
cultivator in US
Verified LinkedIn User
Farming, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

its not bad

3.0 2 years ago

Pros:

its great for analytics and building a brand

Cons:

its not the best app and kinda pricey but not bad but there is better ptions

Brian
Brian
Managing Partner in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

SharpSpring Great Platform With Amazing Support

4.0 5 years ago

Comments: Overall the platform is powerful at a great price, and the team at SharpSpring wants you to succeed, and that shows in their support, courses, documentation, and forums. Not only does SharpSpring benefit Right to Evolve internally, but our clients and the work we do see the benefits as well.

Pros:

SharpSpring has features to create marketing operations and track those campaigns either manually or automatically. Considering I can tie all the potential avenues of a campaign into one spot and see how users interact with is a great win. At a glance, it is essential to read the data and make the right decisions; SharpSpring brings all the data to one platform. It makes work more enjoyable that we can create a single campaign with a list of contacts, email templates, unique forms, dynamic pages, trackable media, automation, and analytics in one spot. Not to mention, once we create this base campaign and all its numerous pieces, I can then quickly use all the parts as a template to do another or a third, and so on. Making it very efficient over time. SharpSpring has a lot of features, but I am thrilled with our CRM, email marketing, ads, funnels, all in one location. All this and the support team have been top-notch every step of the way. I also like to learn myself, which they provide via courses, updated videos, and documents that my team and I can reference.

Cons:

Interface and design consistency are my two significant cons for this platform. Like most, once you know the platform and its interface, you can be very successful. No difference here except that the design process between creating emails, pages, and forms all have their unique process. I believe it would improve user efficiency if the page and email creator, for instance, had a standard procedure and the same layout of tools. The platform has a lot of features with more coming, so you have to know where all the pieces are between the settings, marketing, and sales menu layout.

Darren
Darren
Company Director in UK
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Marketing Automation - at a fraction of the cost of Hubspot

5.0 4 years ago

Comments: I'm enjoying using it as being able to do everything in one platform makes life much easier and it's much more affordable than Hubspot. There are enough tools to keep the most experienced marketer busy to help attract leads through chat, emails, forms, landing pages etc...

Pros:

The ability to create a clear sales funnel and track your client through the sales process is really easy and highlights areas where more work and focus might be needed in your sales process. There is a ton of features to engage users and build your audience, you just need to spend time and be open to exploring ideas. Implementing dynamic content which changes depending on the customer persona is cool. The support team always reply same day, there is online chat (US times) too.

Cons:

There are some definite bugs such as data fields 'locking' when creating a landing page and the later it becomes editable again. Strangely the design side of emails and landing pages is not cohesive. So you have a limited range of fonts in forms but lots of customisation for colours for headings, then the reverse for landing pages. Thinks like buttons for GDPR can't currently be customised which looks odd. Also, the onboarding process for Squarespace websites is different and this is not mentioned anywhere. Just needs to have someone invest some time to deal with all these issues and implement a decent upgrade. Generally, all very minor things but stacked up can provide a bit more challenging onboarding process than what it needs to be.

Chuck
Chuck
Digital Marketing Manager in US
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Full-featured marketing automation on a budget

5.0 5 years ago

Comments: Prioritizing leads for Salesforce, collecting customer feedback, and better tracking the effectiveness of marketing efforts are the key things we get out of SharpSpring. We are able to collect leads using SharpSpring forms and then deliver them to the right salesperson using their visual workflow tools. We can make lists and campaigns based on ANY criteria in the system, which is super impressive. The Life of the Lead is a revelation: Being able to see all digital interactions of our customers is a complete game-changer for Sales. With Life of the Lead, Sales is more informed and can take on calls armed with the right information to best serve the customer.

Pros:

The support is top-notch. They go above and beyond to ensure all questions are answered. If there is a key feature needed in the software, they'll work to make sure that you get that feature or have a workaround. They respond quickly, and they are incredibly knowledgeable. It's hard to list just one thing I like best! It's the most competitively-priced tool on the market... and it's a fraction of the cost of nearly any other marketing automation tool on the market.

Cons:

With their constant upgrades, SharpSpring occasionally can be a bit buggy while features get ironed out. Nearly all issues have easy workarounds, and the fixes come fast. It's a minor quibble for a service that is basically as good as it gets.

Lisa
Lisa
Marketing Associate in US
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

SharpSpring makes my life easier.

5.0 4 years ago

Comments: It's a great platform, and the support team has been very responsive with any questions we've had over the last few years. The onboarding process was great and we never felt alone in learning how to use it. I also like the regular webinars and learning opportunities that SharpSpring hosts for marketers/agencies.

Pros:

The email builder, landing page builder and form builder are all straightforward and fairly easy to learn. There are also help/support articles for pretty much anything I need help with or get stuck on. The "life of the lead" view is helpful to see a contact's interactions with our brand.

Cons:

The email and landing page builders offer a lot of flexibility in layout/design, but sometimes they are a bit too restrictive in terms of moving elements around.

Michelle
Michelle
Manager, Marketing and Business Development in Canada
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A better option to Hubspot and other Marketing Automation solutions

4.0 5 years ago

Comments: We like the platform as we can track online and email interactions with prospects, customers and partners. This helps us with qualifying lead generation and tracking the stickiness of campaigns. The training of SharpSpring was challenging but we were able to muddle through and figure out a lot of stuff on our own. Customer support has also been great when they are able to help with issues that may arise.

Pros:

We like the fact it is much cheaper in cost as compared to HubSpot and other marketing automation platforms. The ease of using the platform has made it easy to early adoption of the end users and we are able to fully track our MQL and ROI.

Cons:

SharpSpring has an extremely high demand on email accuracy rate of 98% so quite often we get suspended due to bounced back emails. Sometimes it is difficult to have an almost 100% list when people leave companies. We have as a solution, pay for 3rd party email checker services,to help mitigate this and we also send a larger portion of emails though mailchimp.

Anna
Anna
Marketing Automation/Data Director in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

SharpSpring user for 4+ years

5.0 5 years ago

Comments: We really are able to do so much more with our marketing. We can see the interaction of clients with our marketing as a whole, not just off of one campaign. We can trigger emails and actions based on their behaviors which is very beneficial.

Pros:

Being a Partner for 4+ years has allowed us to grow with them. When they were a startup, we were able to really see the changes the partners were requesting and the software has come a long way. They really value their Partners (agencies).

Cons:

Sometimes SharpSpring likes to release new features, while they need to also work on continually improving their existing features.

Brooks
Brooks
Digital Marketing Specialist in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

A powerful platform, but still has a long way to go

4.0 5 years ago

Comments: We use Sharpspring for email automation, marketing automation, lead tracking, reporting, as a CRM, and as a sales tool. It allows us to track contact interactions from first touchpoint through sale. It has been a huge help.

Pros:

My favorite thing about Sharpspring is the ability to track and analyze the entire life of a lead, from start to finish. It allows us to optimize our funnels and nurture prospects from interest to sale. It is a really powerful tool and offers (almost) everything you need for marketing automation from automated workflows to landing pages and forms to email design. I also love their lead scoring.

Cons:

Though it offers a lot of features, it's not all that usable compared to similar products. There are countless small usability issues. Landing pages are pretty difficult to create. Support is usually great – but can at times be entirely unhelpful. Automation has some key features other tools allow. Overall, there are just a lot of features that still need to be added in order to really compete.

Amanda
Senior Marketing Consultant in US
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Integrated Marketing and Sales with no hassle

5.0 5 years ago

Comments: For the B2B tech startups I serve, who are just getting started with their sales and marketing efforts, SharpSpring is the ideal platform. They change quickly, and it's easy to quickly change the platform to adapt to those pivots and support developing processes.

Pros:

1. Customer service is highly responsive. 2. Templates for emails and landing pages are easy to use without design or development expertise. 3. Incredibly easy to customize: add fields, pipelines, dashboards, automations particular to your processes without coding or other specialized knowledge.

Cons:

1. Landing page builder is kind of basic. However, new releases come regularly and is probably not a big deal if you have an html developer handy. 2. Integrated social scheduler functionality is a bit basic. 3. If you have significant custom complex report needs, this is not the platform for you. They have great canned reports that any layman can find value in, you can download csv files of many things, and you can customize a dashboard with report "widgets." But not a lot of ability to dig into raw data.

Christine
Owner in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

A Functional and Affordable Platform for My Small Agency!

5.0 4 years ago

Comments: Sharpspring has been incredibly helpful in allowing our small team to connect with leads, follow up on project prospects, organize our communications, and so much more. It allows us to accomplish a lot more for our clients, and to land more profitable projects, because we are able to take the day-to-day of marketing communication off the table, and let SharpSpring handle it! It's also been a game-changer for our B2C clients, who are able to personalize and segment their marketing efforts to specific customers, and have seen great growth in engagement and revenue!

Pros:

When choosing a marketing automation platform for my agency, I knew I wanted something robust and customizable. I'm very hands on, and I don't like being constrained by the limitations of drag-and-drop editors or controlled interfaces. I want to be able to tailor my tools exactly to each client I work with, without compromising on functionality or efficiency. That's why SharpSpring has been a perfect fit for me! Not only is it affordable for a small agency like mine, who works with small businesses, but it's extremely powerful, and capable of executing any strategy my team or my clients require. The most complete and functional marketing automation platform out there!

Cons:

Because of the large range of features, it can be a little intimidating to learn for some. But the onboarding team does a great job of walking you through implementation and getting you set up for success! Our agency focuses a lot on providing social media and content marketing services to our clients, and the SharpSpring content calendar is definitely not as robust or streamlined as some other platforms I've used. However, it's definitely not the focus of the platform, and there are workarounds for most of the issues I've run into with it. The SharpSpring team is also super responsive to feedback, and are constantly improving their product. I've already seen some great changes in the time I've been using the platform, and I'm confident the content calendar and scheduling tools will only continue to improve!

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Agile tool, great value

5.0 5 years ago

Comments: Our experience with SharpSpring has been positive. Great product, usability, and features. Still, there are areas that could use work, including reporting and segmentation, but overall a very good experience so far.

Pros:

Ease-of-use: SharpSpring is very user-friendly and intuitive. It's easy to edit or create an email, set up workflows, and navigate around the platform. Versatile: SharpSpring is an all-in-one tool that you can use for your email program, sales pipeline, CRM, marketing automation, and social media. Customer service: I often frequent the online help center that has a lot of easy-to-understand solutions to many questions that come up. If this doesn't solve the issue, tech support is very responsive and the account management team is also very accommodating.

Cons:

Reporting: There are some basic reports that you can pull from the data in SharpSpring, but I would love to see some more robust reporting overall, especially with the sales feature. Aggregated reports across multiple pipelines, for example, would be great to have access to. Customer segmentation: The platform could use a bit more in-depth customer segmentation features. I sometimes feel the list-building is not as intuitive as it could be.

Freddy
VP of Business Development in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

SharpSpring as our CRM

5.0 3 years ago

Comments: SharpSpring listens to its clients and provides an easy to use CRM. When I have a question, they have the answer! I enjoy my CRM experience with SharpSpring.

Pros:

SharpSpring is extremely user friendly. It allows for automation through the entire sales funnel. From its Social Media capabilities to its impactful email marketing feature, SharpSpring improves our productivity from management to rep usage!

Cons:

In doing research, there was supposed to be an automatic integration with Qwilr. We have found that is not the case.

Max
Director of Marketing Technology in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great Marketing Automation Software Alternative for Agencies

5.0 4 years ago

Comments: The onboarding experience was easy and helpful. They helped convert our old database into ready to import SharpSpring csv. Once we were onboarded the team helped us implement other features. As previously stated, their live chat and support is so far unmatched by any other CRM tool i've used.

Pros:

The software is easy to use and is constantly being updated with new features. Within our first year of using the tool, at least 4 new features were rolled out, all of which were useful. Their live support is great. They are thorough and they followup. There have been several instances where the team has followed up after the fact to check in and see if additional support was needed

Cons:

I would love more training. The videos are good and useful, but would love more virtual webinars or if being a partner allowed for more 1-on-1 type training. I also wish some of the CRM fields had more customization instead of being default/standard.

Matt
National Sales Manager in US
Biotechnology, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Double Take On This One

5.0 2 years ago

Comments: Once we hired an outside support person who had to learn the system from ground zero, the system became very useful. Companies

Pros:

Lots of options for the price tag. More marketing automation than what we originally thought this would bring.

Cons:

SharpSpring simply did not have enough support people to assist in the start up of the system.

Greg
Marketing in US
Writing & Editing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Create and Track your Sales Easily!

5.0 2 years ago

Comments: Sharpspring has helped my sales and lead generation activities by creating fast Forms and Landing pages that I can implement into my WordPress website.

Pros:

I love the forms feature. Quick design and launch into your website and start tracking leads!

Cons:

I found it Difficult to customize Landing Pages.

Jason
Jason
Project Manager in US
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

SharpSpring makes it easy to move through the sales pipeline

5.0 4 years ago

Comments: My experience with SharpSpring has been very positive. I like a CRM to save me time and make it easier for me to navigate opportunities through the sales process, and that hasn't always been my experience with CRM's. SharpSpring is easy to use and update, and it helps to ensure that things don't fall through the cracks.

Pros:

I like that SharpSpring is intuitive and easy to use. I've used CRM's that require a lot of training and have error messages that are basically unreasonable. Not the case with SharpSpring. I did receive a training from my manager which was helpful but SharpSpring can be learned on your own. I really like the searching capabilities, setting reminders through tasks, the Life of the Lead section which allows me to see all campaigns that clients have interacted with, and the clear layout of the opportunities page.

Cons:

For additional security, our company has set it up that codes are occasionally needed to sign onto SharpSpring. This is actually a nice feature and I can see that it's critical, but remembering where I've stored the codes is a minor inconvenience.

Laerte
Designer in Brazil
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Best marketing automation and CRM software in the market.

5.0 3 years ago

Comments: I think among other software in the market sharpspring give me the all-in-one that I needed and my experience has been very pleasant with a good interface and usability. Looking to marketing automation is very complete and have all the tools needed at my company and with the full CRM integration, my sales team can work with real-time information.

Pros:

I think sharpspring is very complete and helps our organization to do marketing automation and sales in only one software with every information integrated and tracked. I highly recommend to all organizations who need a good sales CRM and marketing automation.

Cons:

The landing page creation tool is not very easy to use, and demands some time do learn because It has a lot of functionalities, but when you do, it turns very useful.

Rafael
CEO in Brazil
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The last review you need to read before you choose your CRM.

5.0 3 years ago

Comments: They help me understand where my leads are coming from, which campaign is been effective, with those leads are buying and how my commercial team is dealing with the leads and opportunities, and just by this month, we started to make our customer journey into the platform so we have also our CS on board.

Pros:

Looking all around the market, you will find sharpspring, with a slightly different business model that can make some eye turn but after you understand you will love it. The fact that you can buy directly from agencies that know the product and already know your objectives and product, is brilliant since no one will understand more your client than their selves and you that is emerging on his market, some platform forces you to buy their onboarding package that in the end, you don't leave with much. A platform with that many features on the begging can be a little overwhelming, but with time, you understand the reason for each feature. I use them for lead management, campaign, sales pipeline, and don't feel that i am using their potential 100% already

Cons:

the learning curve needed for the platform, all platform have their learning curve, but once you pass it, this service is awesome!

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

I'm amazed there are so many positive reviews...could be the way we are using it

2.0 3 years ago

Comments: A big reason our org signed up for SS was the marketing piece. That isn't my role within our org so I can only speak to using it from a CRM standpoint. The system has some head scratching inefficiencies. There are so many basic functionalities that the CRM lacks. More than that is the general feeling that has developed over our time using the CRM that we can't trust the reports that we pull, or the advanced search results that are provided. It's maddening!

Pros:

The Launchpad feature works pretty well from a daily task management perspective

Cons:

Clunky and slow UI with dismal reporting and analytics.

Constant Contact Response

3 years ago

Thank you for giving such valuable feedback in your review of SharpSpring. I'm glad you're finding success using our Launchpad feature, it's a great way to see and complete all of your daily tasks in one place. We do, however, want to help improve your SharpSpring experience when it comes to the inefficiencies you mentioned with our CRM and user interface. We're always looking for the best ways to improve our product and customer experience, so if you're willing to expand on your SharpSpring experience please email our team at [email protected].

Jamison
President in US
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

I used to love SharpSpring (why I left)

4.0 5 years ago

Comments: Strong start, VERY disappointed with recent billing decisions and the rate increase. (Just because you want to buy a company doesn't mean I want to pay for it)

Pros:

SharpSpring approached me with a very interesting mailer. It was enough to get my attention and learn who they were and what they did. After they bought my crew lunch and I sat through a presentation I decided to join. The minimum monthly bought me 3 accounts plus a free one for my agency. There are a lot of features in SharpSpring and they appear to be adding more, which is nice. They represent themselves as marketing automation for agencies. They offer a lot of white labeling which is a requirement for me when working with 3rd party softwares.

Cons:

Late 2019 it was announced that SS would change their billing policies to require that THEY bill my clients. WAIT, WHAT? You're a whitelabeled SaaS service, why the **** would YOU bill MY clients. That's the opposite of the point. Since I haven't set up my clients in their billing interface they've locked me out of my account. And when I went to cancel they reminded me of the 30 days cancellation notice I'm required to give. OH, AND, they decided to up the rate $75/account. I'm so unhappy with where they're going as a company I can't even consider the new features that they're bringing in.

Constant Contact Response

5 years ago

Hi Jamison, Thank you for taking the time to share your experience. Our intent in developing our new billing platform is to get out in front of a change in the tax law that applies to online sales and SaaS products like SharpSpring, Hubspot, SugarCRM, and Salesforce. This billing change is purely based around being tax compliant you are still in full control of your client relationship. We'll never talk to your clients without your knowledge. Our agency partners had 30 days to input their client's billing information but we're sorry if you may have needed more time to complete those steps. Additionally, SharpSpring is implementing a price increase in February 2020 after 2 years of no price increase. I understand that your account manager will be reaching out to you and we'd really appreciate the opportunity to make things right and collect further feedback. If you'd be willing to share more about your experience in the meantime, you can also email us at [email protected].

Ryan
Marketing in US
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Big Platform is Big Solution

4.0 3 years ago

Comments: It is a big program that takes some time to learn. It isn't always super intuitive and that can slow things down a bit. But for the money,

Pros:

Consolidating functionality is more important all the time. Having the ability to do so many things in one platform is a big benefit. The media center is good and the calendar function is great. For planning social media campaigns and seeing synergies with other channels, it is very good. Creating and managing lists is super easy. So is managing the opportunities and the pipeline. Sales and marketing jointly selected SharpSpring.

Cons:

Because it is such a big platform, it can be hard to remember how to do everything. If you don't consistently perform a specific function, it may take a little time to remember how to do it. It isn't always intuitive. They used to have a campaign cost capability so you could run your cost per lead and cost per sale. That feature disappeared and so you can no longer do that.

Justin
Senior Digital Strategist in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

An Invaluable Tool, Though Not Perfect

4.0 8 years ago

Comments: We've been using SharpSpring for nearly a year at our agency, and have used almost every feature of it (SalesForce integration, automated workflows, API for custom reporting, full-on CRM, etc.). We love SharpSpring. In fact, in the past few months, SharpSpring has been responsible for helping us close nearly one million dollars in new business. As a B2B tool, the fact that we can see what businesses are browsing our site and reach out to them even if they don't submit a form is invaluable, and worth 10x cost. Every client we bring in gets put on the platform, and it's an indispensible part to growing their business. We are able to verify leads which instills confidence in our reporting, but also helps us evaluate the quality of leads and ROI through lead scoring and campaign assignments. We've used SharpSpring as white-labeled companion and even migrated some clients over to use it as their CRM. It's extremely versatile. SharpSpring's breadth of tools means you could be using it for a year and still not have used some of its features to the fullest of their ability (Dynamic Emails, Dynamic Web Content), and that's great... but it is also the cause of some frustration, as they sometimes rush out products to tout they have a new product, but that product will still feel very "beta" in nature. When dynamic landing pages were introduced we tried to use it for two weeks, and there was a bug that would wipe out whatever changes you made. We eventually abandoned using that tool, but came back several months later and it worked as it should have. The flip side of this is that SharpSpring is constantly working to improve. It is not a platform that rests on its laurels. You can also submit a feature or improvement to their team directly. Anytime we have had an issue, Customer Support has been great. Their agents have resolved our numerous issues quickly, whether its answering a quick implementation question or testing bugs for a larger issue. Overall, SharpSpring has been an integral tool to both our agency's growth but our clients' growth. And, though new tools sometimes feel buggy, we can easily overlook it due to the value it provides us.

Pros:

Being able to leverage anonymous web user data to create actionable insights way before they fill a form out is invaluable. For an agency/B2B company, it is the most reliable new lead generator of any tool out there.

Cons:

New features roll out and feel like they should still be in beta. It has a few quirks like a lack of global date range filter that don't necessarily hinder reporting/analysis but are a slight inconvenience.

Jasmin
Web Programer in Canada
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The Best All in One CRM Plateform!

5.0 3 years ago

Comments: the implementation of this CRM is really quick and easy. You can track all of your marketing strategies at the same place!

Pros:

You can Track all visitors, Contacts, Opportunites, Account and track your campaign! All features at the same place! The support is really fast and really good.

Cons:

The only little thing I like less (and I know SharpSpring is working to improve this) is the email campaigns. But I know that the team work on that!