15 years helping South African businesses
choose better software

What Is Confluence?

Confluence has it all, including roadmaps. Create a page and use our roadmap planner macro as your product roadmap to plan and execute on all of your projects. You can collaborate with developers to set timelines, goals, and much more. Use the roadmap macro to watch your product go from the “in design” phase to the“executed” phase in a clear and concise way. Stay ahead of the game with Confluence.

Who Uses Confluence?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

Where can Confluence be deployed?


About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 30 others


English, French, German, Japanese, Korean and 3 others

Confluence pricing

Starting Price:

  • No free trial
  • Yes, has free version

Confluence has a free version and does not offer a free trial. Confluence paid version starts at US$4.89/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 30 others


English, French, German, Japanese, Korean and 3 others

Confluence videos and images

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Features of Confluence

  • @mentions
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Templates
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Email Management
  • Feedback Management
  • File Sharing
  • Full Text Search
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Ideation
  • Knowledge Base Management
  • Knowledge Management
  • Marketing Calendar
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Portfolio Management
  • Prioritization
  • Process/Workflow Automation
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Search/Filter
  • Self Service Portal
  • Status Tracking
  • Strategic Planning
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third-Party Integrations
  • Time & Expense Tracking
  • Unified Directory
  • Version Control
  • Visualization
  • Workflow Management

Confluence Alternatives

The #1 online collaborative whiteboard platform where teams get work done.
Wrike is a product roadmap management software with product launch templates, time tracking, Gantt charts, Kanban boards, and more.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
IT Glue is documentation built for IT professionals. Track, find and know everything in under 30 seconds.
Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more.
Coda is the all-in-one doc that brings words, data, and teams together.
Nuclino is your team's collective brain — a unified workspace for all your team's knowledge, docs, and projects.
Microsoft OneDrive is a web-based digital asset management solution that allows businesses of all sizes to efficiently manage, collabo
Quip combines documents, spreadsheets, and chat in one organized experience.

Reviews of Confluence

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Senior Software Engineer in Canada
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Knowledge Base as root

5.0 last month New

Comments: It has a learning curve at the beginning. Still, later on, and not so long after, you will find yourself putting everything on confluence because it is easy, well-managed, and perfect for a platform where people can find documentation and information in a well-presented format.


Confluence is part of an already well-positioned and easy-to-implement ecosystem where multiple tools perform a specific job in a workflow. This makes it easy and friendly to set up and run; using information from other platforms like JIRA and Bitbucket, everything comes together in an excellent and organized way without much effort.


It might be overwhelming at first; there are plenty of options and personalization elements you can include, so you might think, "It is too much for me." But by watching a couple of YouTube videos, you will see how you can customize it to suit your needs and start using its powerful features.

Alternatives Considered: Slack

Reasons for Choosing Confluence: We used to have documentation inside our bitbucket repositories, but we required a well-defined and easy-to-access platform where the team could both collaborate and access the information for a particular part of the application without needing to go through the code to find it

Switched From: Bitbucket

Reasons for Switching to Confluence: We found that Confluence integrated naturally with JIRA and our Bitbucket repositories, giving us an organic way to set up all our workflows in a single platform. While we could use Slack or any other messaging platform to communicate, Confluence worked perfectly for our documentation needs.

Founder in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Jira and Confluence - Solid Project Management Tools

4.0 last month New

Comments: Really enjoy this product. Would buy it again!


I greatly enjoy the Kanban views, and ability to easily set up reporting across teams/boards. It's fairly easy to customize. Planning Sprints and seeing burn down reports is also very easy with this tool.


There really isn't much I dislike. I haven't used it for Resource Management so if you need to be able to do that ...I'm not sure if this is the tool for you.

Chief Operating Officer in US
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Practical Option for Atlassian Users

3.0 3 years ago

Comments: When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of organizing project documentation with active or archived projects. Unlike other JIRA add-ons, the ability to activate or deactivate the product at the individual user level makes it much more affordable and a solid value option. As a standalone product, however, Confluence falls shorts in terms of features and user interface when compared to other word processors or document cloud storage systems.


Confluence is a great option for existing Atlassian users looking to seamless integrate an active knowledge base into their project workflow. With direct connection to the JIRA project management platform, Confluence allows you to connect existing users directly to relevant project documentation. Its base functionality is fairly intuitive for novice users, and its advances permissions schemes allow you to create a variety of admin tiers that can restrict access to relevant users only. The integration between Confluence and JIRA is as simple as checking a box in the user admin panel.


As a general word processor, Confluence can be a little clunky when compared to the UX of similar processors such as Word of Google Docs. While its advanced features can be very useful for more experienced users, available tutorials can be difficult to come by and are often outdated. Like most Atlassian products, the bounty of features, settings, and schemes can be very overwhelming to the average user and are not overtly intuitive. Document organization can also be very confusing, as there are a variety of options to choose from when creating parent and child pages.

Alternatives Considered: Google Docs , Trello , Microsoft 365 and Basecamp

Reasons for Choosing Confluence: Direct integration with JIRA.

Switched From: Google Docs

Reasons for Switching to Confluence: Direct integration with JIRA.

support engineer in UK
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

As a user and an admin what do i like or dislike

4.0 4 months ago

Comments: great go do business tool and used industry wide, has issues such as very slow support and lack of features which can be expanded with costly plugins


the ability to control used access is great and to manage different spaces for different situations. we have also been able to use confluence to drive content on hosted web sites driven from confluence spaces with the help of plugins


plugins are costly, and to make full use you need to use them. These seems to be charged based on how many users you have in confluence rather than how many who would use the plugin. this makes it expansive and there is no way of restricting a plugin to a user group

Alternatives Considered: Zendesk Suite

Reasons for Switching to Confluence: easier to use that other options available are the industry standard as well as coming with Jira

Consultant in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent for shared knowledge base

5.0 4 weeks ago New

Comments: Excellent, transformed the world of agile delivery - every business should have this!


Perfect way to store documentation in a single repository. Seamlessly integrates with Jira (another one of the Atlassian suite products), bridging the gap between content sharing and delivery. Documents can be as public or as private as you like in seconds. Can be altered to your needs and be as complex or as clean as fits your needs.


I actually can’t think of much I dislike, can’t even remember what life at work was before confluence :d