--- description: Learn more about Salesforce Service Cloud price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.co.za/software/136189/salesforce Page: 1 / 34\ Next: [Next page](https://www.capterra.co.za/software/136189/salesforce?page=2) > Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. > > Verdict: Rated **4.5/5** by 828 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Service Cloud? Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 828 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management - Content Management - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer History - Delivery Tracking - Dispatch Management - Electronic Signature - Employee Scheduling - For Call Centers - For Insurance Industry - IVR - Incident Management - Incident Reporting - Interaction Tracking - Issue Tracking - Knowledge Base Management - Knowledge Management - Labor Forecasting - Lead Management - Live Driver Tracking - Mobile Access - Online Time Clock - Proactive Chat - Queue Management - Real-Time Updates - Real-time Consumer-facing Chat - Routing - Self Service Portal - Status Tracking - Task Management - Ticket Management - Transcripts/Chat History ... and 70 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.co.za/directory/30785/work-order/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18806 reviews) 3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "A must for call centers" — 5.0/5 > **Patricia** | *19 March 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Cons**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- ### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5 > **Shraddha** | *22 June 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing. > > **Cons**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess. > > The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards. ----- ### "So easy, even a tech challenged user can succeed" — 5.0/5 > **Verified Reviewer** | *19 December 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful. > > **Cons**: Centralizes customer data and information, for a complete view of the customer. Easy to track cases with step by step prompts > > Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it ----- ### "Salesforce is great\!" — 5.0/5 > **Verified Reviewer** | *06 April 2026* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: It is reliable and able to store a vast amount of information for high volume of patients and offers great scheduling feature. > > **Cons**: The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve > > Overall, the experience has been great besides the few inconveniences we had at the beginning. But those have been taken care of. ----- ### "great all in one platform for CRM" — 4.0/5 > **Verified Reviewer** | *13 January 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: ability to centralize multiple client contact channels into one, for example phone, emails, social media and internal sales team. Ability to use Einstein, which is an add on > > **Cons**: bit of learning curve for new users and required licensed / trained salesforce consultant to customize the platform, this increases the cost of implementation ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.co.za/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data