--- description: Learn more about Salesforce Service Cloud price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.co.za/software/136189/salesforce Page: 1 / 34\ Next: [Next page](https://www.capterra.co.za/software/136189/salesforce?page=2) > Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. > > Verdict: Rated **4.5/5** by 825 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Service Cloud? Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 825 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking - Automated Routing - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management - Content Management - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer History - Customer Management - Delivery Tracking - Dispatch Management - Electronic Signature - Employee Scheduling - For Call Centers - For Insurance Industry - Full Text Search - Incident Management - Incident Reporting - Interaction Tracking - Knowledge Base Management - Knowledge Management - Labor Forecasting - Lead Management - Live Chat - Live Driver Tracking - Mobile Access - Online Time Clock - Proactive Chat - Real-Time Updates - Real-time Consumer-facing Chat - Routing - Self Service Portal - Status Tracking - Task Management - Ticket Management - Transcripts/Chat History - Work Order Management ... and 66 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.co.za/directory/30007/call-center/software) - [Live Chat Software](https://www.capterra.co.za/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.co.za/directory/30785/work-order/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.za/software/61368/salesforce) — 4.4/5 (18790 reviews) 3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4083 reviews) 4. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [LiveChat](https://www.capterra.co.za/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "A must for call centers" — 5.0/5 > **Patricia** | *19 March 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Cons**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- ### "Customer Care thrives in Service Cloud" — 5.0/5 > **Verified Reviewer** | *17 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry. > > **Cons**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work. > > Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in. ----- ### "So easy, even a tech challenged user can succeed" — 5.0/5 > **Verified Reviewer** | *19 December 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use system, with step by step guidance to ensure a truly quality experience. I am not tech savvy, so for me to operate without issue is wonderful. > > **Cons**: Centralizes customer data and information, for a complete view of the customer. Easy to track cases with step by step prompts > > Overall it's a very positive experience. Since the update, the step by step guidance takes the guesswork out of moving a case forward. Simple and easy to use. Love it ----- ### "Great Platform" — 5.0/5 > **Ping** | *24 April 2026* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: It is really getting better and help a lot to consolidate all documents in one platform. And it is pretty reliable as well\! > > **Cons**: It does not allow multiple uploads at once on the cloud platform, and the download selection is not the most convenient way to navigate. > > It is still a good platform and provides not only CRM but also operations. It also allows tailor made functions to suit individual needs ----- ### "Great platform and Easy to use." — 5.0/5 > **VINCE** | *20 March 2026* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: Ease of use and the basically unlimited customization that is possible. We were able to tweak the software to do exactly what we needed it to do. > > **Cons**: Sometimes support was not the fastest and certain functions were not the most user friendly. Overall the pros outweighed the cons though. > > Salesforce Service Cloud proved to be very useful for our business and enjoyed being able to customize as needed. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.co.za/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data