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What Is Salesforce Service Cloud?
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
Who Uses Salesforce Service Cloud?
Businesses in need of service-as-a-software solution for the Communications industry.
Where can Salesforce Service Cloud be deployed?
About the vendor
- Salesforce
- Located in San Francisco, US
- Founded in 2003
Salesforce Service Cloud support
- Phone Support
- 24/7 (Live rep)
- Chat
Salesforce Service Cloud pricing
Starting Price:
- Yes, has free trial
- No free version
Salesforce Service Cloud does not have a free version but does offer a free trial. Salesforce Service Cloud paid version starts at US$25.00/month.
About the vendor
- Salesforce
- Located in San Francisco, US
- Founded in 2003
Salesforce Service Cloud support
- Phone Support
- 24/7 (Live rep)
- Chat
Salesforce Service Cloud videos and images
Features of Salesforce Service Cloud
Reviews of Salesforce Service Cloud
Streamline Your Customer Service with Salesforce Service Cloud
Comments: My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support.
Pros:
The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products.
Cons:
the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget.
Alternatives Considered: Dynamics 365 and Zoho Desk
Switched From: Freshdesk
Reasons for Switching to Salesforce Service Cloud: I wanted customer service software that was both intuitive and customizable. Salesforce Service Cloud fit the bill perfectly. Its reporting tools and integration with other Salesforce products made it a no-brainer for me. While the cost can be a factor for some, the benefits and ROI made it well worth the investment. Additionally, the top-notch customer support has been invaluable in helping me navigate any issues or questions I may have had. Overall, I highly recommend Salesforce Service Cloud for businesses looking to streamline its customer service and improve efficiency.
It accelerates customer service and personalizes case management
Comments: Compared to our previous ticketing system, we now have more intuitive case routing based on statuses, escalations, queues, and other routing options. We're excited to shift our attention from solving cases to helping members with their immediate problems.
Pros:
With SAP ERP as the backend, Service Cloud serves as the customer service interface. Our Service Staff's ability to quickly and easily record and bill for Service Activity is the major function.
Cons:
In order for Service cloud to function properly, too many technologies need to be incorporated. There are many features of Service Cloud that are unnecessary for our company.
Transformative CRM Solutions with Salesforce Cloud
Pros:
Customization: Highly customizable to fit specific business needs. Integration: Integrates with over 1,000 other platforms1. Lead Management: Excellent lead management and scoring features1. Reporting: Powerful and comprehensive reporting tools2. User-Friendly: Easy to set up and use
Cons:
Cost: More expensive than some competitors1. Complexity: Can be complicated to set up and maintain.
NOT a good SERVICE TICKETING SYSTEM
Comments: very clomzy and not effective.
Pros:
its nice in its design. it can properly relate cases to client records
Cons:
This software lacks the necessary tools to properly communicate with your customers. Customers can respond to closed tickets without getting notifications. team isn't notified when a new ticket comes in. overall lightening experience is a SLOW moving vehicle, wast's our teams time. the list goes on and on One answer to all of our issues is that we need a SALESFORCE DEVELOPER to customize the thing for us. so unless you have a small fortune to spend on Developers to customize it to your need go with a normal ticketing system that was designed ground up for this purpose. similar to the product that salesforce bought and then killed DESK.com
Efficient and Comprehensive Service Management
Comments: My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity.
Pros:
Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service.
Cons:
The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it