--- description: Learn more about Service Fusion price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Service Fusion Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/10009/field-service-management/software) > [Service Fusion](/software/135788/service-fusion) # Service Fusion Canonical: https://www.capterra.co.za/software/135788/service-fusion Page: 1 / 14\ Next: [Next page](https://www.capterra.co.za/software/135788/service-fusion?page=2) > Service Fusion is field service software that helps businesses schedule jobs, create invoices, and manage customer details. > > Verdict: Rated **4.3/5** by 308 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Service Fusion? Service Fusion is used by HVAC contractors, plumbers, electricians, appliance repair services, locksmiths, landscapers, cleaning services, and field service contractors. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 308 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: KickServ ## Commercial Context - **Starting Price**: US$245,00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Activity Dashboard - Alerts/Notifications - Audit Trail - Availability Management - Bid Management - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Client Management - Contact Database - Cost Database - Cost Estimating - Customer Management - Document Storage - Electronic Payments - Electronic Signature - Employee Scheduling - For Commercial and/or Industrial Electrical Contractors - GPS - Inspection Management - Inventory Control - Inventory Management - Invoice Management - Job Management - Job Tracking - Mobile App - Monitoring - Online Booking - Online Time Clock - Photo Capture - Preventive Maintenance - Project Management - Purchase Order Management - Real-Time Data - Real-Time Updates - Real-time Scheduling - Recurring Appointments - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Scheduling - Service History - Status Tracking - Takeoff - Technician Management - Third-Party Integrations - Time Tracking - Work Order Management ... and 24 more features ## Integrations (15 total) - Clyr - Coast - Customer Lobby - Dispatch - Google Calendar - Microsoft Outlook - Nexa Virtual Receptionist - PaySimple - Podium - Profit Rhino - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sameday - pulseM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Field Service Management Software](https://www.capterra.co.za/directory/10009/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.capterra.co.za/directory/10009/field-service-management/software) - [Service Dispatch Software](https://www.capterra.co.za/directory/30059/service-dispatch/software) - [HVAC Software](https://www.capterra.co.za/directory/30107/hvac/software) - [Plumbing Software](https://www.capterra.co.za/directory/30673/plumbing/software) - [Work Order Software](https://www.capterra.co.za/directory/30785/work-order/software) ## Alternatives 1. [FieldPulse](https://www.capterra.co.za/software/153475/fieldpulse) — 4.6/5 (445 reviews) 2. [Jobber](https://www.capterra.co.za/software/127994/jobber) — 4.6/5 (1456 reviews) 3. [Connecteam](https://www.capterra.co.za/software/153140/connecteam) — 4.6/5 (5210 reviews) 4. [BuildOps](https://www.capterra.co.za/software/194155/buildops) — 4.4/5 (177 reviews) 5. [ServiceTitan](https://www.capterra.co.za/software/150053/servicetitan) — 4.3/5 (332 reviews) ## Reviews ### "Easy to Use & Adaptable" — 4.0/5 > **Rick** | *15 April 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It's a much better value than Autotask. Not only does it cost much less monthly, it's a better product. With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. We also had to pay a 3rd party monthly to parse email messages to create tickets in Autotask. We love the ability to add fields to our jobs as our needs change. > > **Cons**: There are some issues with Quickbooks integration assigning jobs to the wrong child company even though we've made the child inactive in Quickbooks. > > Still a little rough around the edges but an incredible value for our company. Service Fusion has helped our company become more efficient. ----- ### "Overview of product" — 3.0/5 > **Phil** | *16 April 2026* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Cost for what product offers vs competitors products Improvements to mobile app and features added to enhance app > > **Cons**: Not spending enough effort on the core portions of product, appear to try to add more value added items which don't improve base product > > You are trying to be more responsive to issues, current \& improving responsiveness.Tech support is improving in responsiveness ----- ### "Unimpressive - Unresponsive" — 1.0/5 > **Michael** | *02 March 2026* | Construction | Recommendation rating: 0.0/10 > > **Pros**: The price is fantastic. But you get what you pay for. Fairly simple to use, but not too many features to use anyway. > > **Cons**: Customer service is virtually nonexistent. They "throttle" our speed back to the point that every action within the system takes 30+ seconds. "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. We have been attempting to get a back-up of our data for security purposes since October 2025. It is now March 2026 and we still have not received a complete copy of our back-up data. > > Very disappointing. Software such as this is the lifeblood of a modern service company. The lack of support, lack of innovation, and poor performing software make Service Fusion a very bad option if you are looking to succeed in the service industry. ----- ### "Overall Feedback" — 5.0/5 > **Henry** | *15 April 2026* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: The all around features. It's a one stop for everything. I have my phones scheduling invoices all in one place. > > **Cons**: Our recommendation don't really get implemented. I have suggested changes on the idea portal multiple times. > > The software is super user friendly. It is quiet expensive and it would be nice if smaller company could have a cheaper option. ----- ### "Happy with Service Fusion" — 4.0/5 > **Andrew** | *15 April 2026* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Scheduling software, the ability to see where every job is located, the job numbers representing age, the ease of making a new job for a repeat customer, the new and improved global search, and at last being able to text pictures. > > **Cons**: Inventory control, I come from an outdoor power equipment repair business, and we have over 10.000 parts and many of those parts have 3 locations each. We have had to make our own system within service fusion to make it work for us. What I would really like in an ideal world is to be able to see every movement of parts moving from one warehouse to another, along parts sales in a day, week, month at the micro level, where looking at an individual part I could dive down and see my sales history and know when I could increase product on hand or be able to see trends on the parts popularity. I wish Service Fusion had an easy-to-use point of sale system and an easier return merchandise system. If the point of sale has aged over 2 weeks it is very difficult to refund someone's money. > > Overall, we have been happy with Service Fusion, I've looked at many competitors when we have gotten frustrated and found the services and features for my business needs cannot be met with any other software. Would I like it to be better? Sure, there's plenty to improve upon, however I know one software system will never meet all your expectations. ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.co.za/software/135788/service-fusion?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/135788/service-fusion) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data