What Is NetSuite?
NetSuite is an all-in-one cloud business management solution that helps more than 31,000 organizations operate more effectively by automating core processes and providing real-time visibility into operational and financial performance. With a single, integrated suite of applications for managing accounting, order processing, inventory management, production, and supply chain and warehouse operations, NetSuite gives companies clear visibility of their information and control of their business.
Who Uses NetSuite?
From pre-revenue startups to small and mid-size organizations, fast-growing businesses use NetSuite to automate core processes and get real-time insights into operational and financial performance.
Where can NetSuite be deployed?
Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
About the vendor
- Oracle
- Located in Chicago, US
- Founded in 1977
- Phone Support
- 24/7 (Live rep)
- Chat
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About the vendor
- Oracle
- Located in Chicago, US
- Founded in 1977
- Phone Support
- 24/7 (Live rep)
- Chat
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Features of NetSuite
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Reviews of NetSuite
Samuel O.
My Review for NetSuite
Comments: Time and expense tracking on projects.
Pros:
I like that NetSuite combines project accounting and CRM tools is one place.
Cons:
I do not have any definite aspect that I dislike about this tool.
Oracle Response
6 days ago
Thanks for taking the time to leave a review Samuel! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Federico A.
Alternatives Considered:
Great product for a Small / Medium Bussiness
Comments: Since I have experience in implementing ERPs, it was fairly easy to implement and train the personnel, after a few months the company runs smoothly and with great KPIs.
Pros:
- It was very standardized and easy to implement in the company once we know what we needed - Specific modules help you focus on the company's needs - Data Management is robust, allowing to have a clean Data Base - Oracle provides an excellent customer service - We didn't need many it specialists to implement the ERP
Cons:
- Price is high - Being standardized not allow for much customization - Sometimes adding another module is difficult because the tools is a little strict - Tool is weak for specialized industries such a manufacturer, warehouse and specialized technical business.
Andy K.
Alternatives Considered:
Lots of Potential for Large Businesses, but Not a Good Fit for Small Businesses
Comments: For small businesses, I would not recommend Netsuite. The licensing is very expensive, and you ideally need a certified Netsuite professional on staff in order to utilize the software to its full potential. The customer service experience was also lacking, but that tends to be ubiquitous across most platforms of this genre. For big businesses that can dedicate staff to the maintenance and configuration of the application, there are endless possibilities, and you are likely to find everything you need all in one software bundle. For everyone else, however, I would suggest a more economical option.
Pros:
Netsuite has seemingly endless business uses and integrations, and can perform a wide variety of tasks from basic accounting to project management. The system itself is very customizable to meet your specific business needs, with a variety of different service add-ons available for and additional fees. When used correctly, Netsuite can potentially be a one-stop shop for all of your primary business functions, and is adjustable to accommodate virtually every user role possible.
Cons:
Netsuite is very expensive, even for its basic feature package. The licensing fees increase each year automatically, and there is little room to negotiate with your account manager. In my experience, customer service has been less than satisfactory, and you are constantly tossed back and forth between departments whenever there is an issue. The customization process for the application is also extremely complex, so if you do not participate in formal training program for the software, you may have a difficult time setting up your desired features.
Jon F.
Alternatives Considered:
100% Cloud Based Solution from the start
Comments: Great overall experience with the software. We have found it to be easy to use, its configurable to meet our needs and a solution we can grow with. Overall good value, reasonably low cost feature rich completely cloud based ERP system.
Pros:
Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.
Cons:
Owned by Oracle now. Cost keeps increasing.
Gregg C.
NetSuite was a big leap forward for us.
Comments: Once you get comfortable with the navigation and understand the workflows, it's easy to use. I'll give credit to NetSuite/Oracle for the help forum. Needed to add some functionality to the purchasing process (tracking whether POs have been acknowledged by the vendor, so I can follow up if not). Had a vague idea how to do it, but posted on the forum. One day later a NetSuite guru had posted a step-by-step process that 100% nailed it.
Pros:
It's a web-based ERP, so it does basically anything you ask it to (or are will to pay for it to do). Once you get the hang of it, it's an awesome tool for ordering, receiving, production planning, accounting, etc. Customizable dashboard puts the right info in front of me.
Cons:
1. It's web-based, but it's slowwwwwwww. Far and away the slowest software I use on my desktop (Mac). Sign in on the iPad Pro? It'll add an hour to my day waiting for page loads. 2. Everything costs extra. We currently pay for a third-party software to connect our Shopify store to NetSuite. Heard there was now a native NetSuite-Shopify connection. Tried to connect - turns out, you've got to pay for that too. Don't get me wrong - it's powerful stuff, but anything that's not part of the basic package is going to cost you. Negotiate!
Oracle Response
4 weeks ago
Thanks for taking the time to leave a review Gregg! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite.
