ecomdash

ecomdash

by ecomdash

Who Uses ecomdash?

Multi-channel inventory management tool that enables small to midsize online businesses to track manufactured items, serialized inventories, variations, and bundled items.

What Is ecomdash?

Ecomdash is an inventory management and order fulfillment software company that gives you the option of managing all your online sales channels from one dashboard. Coordinate sales and stock levels on platforms such as eBay, Amazon, Etsy and more with reporting and auto-synchronizing. The software is ideal for small to medium sized companies and comes with a free 15 day trial and consultation. All ecomdash customers receive a free Pitney Bowes account. Thats a $180 annual value.

ecomdash Details

ecomdash

http://www.ecomdash.com

Founded 2012

ecomdash Pricing Overview

ecomdash does not have a free version but does offer a free trial. ecomdash paid version starts at US$60,00/month.

Starting Price

US$60,00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

ecomdash Features

Dropshipping Software
Customer Service Management
Dropshipping Services
Order Management
Pricing Optimization
Product Information Management
Reporting/Analytics
Shipment Tracking
Sourcing Management
Supplier Management
eCommerce Integration
Barcoding/RFID
Check-in/Check-out
Cost Tracking
Forecasting
Inventory Optimization
Inventory Tracking
Item Management
Reorder Management
SKU/UPC Codes
Serial Number Tracking
Supplier Management
Alerts/Notifications
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce
Backorder Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

ecomdash Reviews

Showing 5 of 92 reviews

Overall
3,9/5
Ease of Use
3,6/5
Customer Service
4/5
Features
3,8/5
Value for Money
4,1/5
Sander K.
Owner
Consumer Goods, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/01/14

"Highly capable with a learning curve "

Comments: Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Pros: Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Cons: The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

  • Reviewer Source 
  • Reviewed on 2019/01/14
Kelley H.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/01/19

"Ecomdash makes it easier to sell online"

Comments: I've been using Ecomdash since they were just getting up and running. They have done so many upgrades and made the software better and better. Their customer service has been great and very responsive. The price of the software is easily justifiable since they monitor all of my inventory, manage my orders and let me list to multiple online selling venues all in one system. As they have grown, their up-time has been incredible.

Pros: Cross list inventory on multiple selling platforms. Love the fact that when an order comes in from a selling venue, Ecomdash stops all of the listings on other platforms without me having to watch it.
Ability to print shipping labels for orders.
Ability to manage my inventory locations.
Ability to upload my listing info via a CSV file.

Cons: I don't have any cons, more like a wish list. I would like it if they would list / monitor Poshmark. I would like to be able to customize the reports.

  • Reviewer Source 
  • Reviewed on 2020/01/19
John B.
Owner
Publishing, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/06/12

"Very powerful, but not as intuitive as it should be."

Comments: It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.) Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)

Pros: It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

Cons: It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Vendor Response

by ecomdash on 2020/06/22

Hi John -

Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product.

Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :)

Thanks,
Ecomdash

  • Reviewer Source 
  • Reviewed on 2020/06/12
Paul M.
General Manager
Machinery, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/06/16

"TOO MANY CHANGES!"

Comments: We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Pros: The fact that it integrates much of what a small multichannel business needs.

Cons: When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Vendor Response

by ecomdash on 2020/06/25

Dear Paul,

Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.

Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.

Thanks,
Ecomdash

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/06/16
Kyle P.
Owner
Business Supplies & Equipment, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/03/25

"Best inventory software"

Comments: Wonderful experience. Would never switch.

Pros: This is the best bang for your buck when it comes to inventory software. Its a little clunky to get used to but they are literally improving it daily.
The LIVE chat support is spot on. Almost never have to wait to be helped and usually get the same couple reps (and they actually remember you and the things you are working on) which is awesome!

Cons: It can be frustrating to understand why they do the things they do.
Sometimes it feels like they have never run an ecommerce shop so they don't understand functionality that would be best fit. BUT they have a support page you can add requests to and they do read, reply and implement things when they can.

  • Reviewer Source 
  • Reviewed on 2020/03/25