--- description: Learn more about Giva price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Giva Price, Reviews & Features - Capterra South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Giva](/software/135094/giva-customer-service) # Giva Canonical: https://www.capterra.co.za/software/135094/giva-customer-service Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/135094/giva-customer-service?page=2) > The Apple MAC of change management software in the cloud. > > Verdict: Rated **4.9/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Giva? From start ups to large companies, customers trust Giva with their customer support or help desk needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 57 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Giva - **Location**: Sunnyvale, California, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$69,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Professional: $69/month for Fixed/named License Enterprise: $89/month for Fixed/named License For Enterprise Edition Concurrent Tokens and Floating Tokens available to lower costs for casual users. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 207 more ## Features - Activity Dashboard - Alerts/Escalation - Approval Workflow - Assignment Management - Automated Routing - CRM - Call Center Management - Catalog Management - Change Planning - Change Tracking - Collaboration Tools - Conversation Intelligence - Customer Database - Customizable Branding - Customizable Templates - Dashboard - Data Security - Feedback Management - Full Text Search - Inbox Management - Incident Management - Issue Auditing - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Multi-Channel Communication - Multi-Language - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Task Management - Third-Party Integrations - Workflow Management ## Integrations (4 total) - Azure AI services - Azure Active Directory External Identities - LDAP Manager - Single Sign-On ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.co.za/directory/30675/issue-tracking/software) - [Change Management Software](https://www.capterra.co.za/directory/30958/change-management/software) - [Customer Service Software](https://www.capterra.co.za/directory/22/customer-service/software) - [Knowledge Base Software](https://www.capterra.co.za/directory/32454/knowledge-base/software) ## Alternatives 1. 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There are monthly updates on new features and our account rep is always available if needed. > > GIVA is a useful tool that enables request tracking, reporting, and efficient process flow across our large organization (5K plus employees). ----- ### "Since 2017 Giva Supports Our Complex CS Workflow w/ Best Reporting & Copilot" — 5.0/5 > **Kristin** | *21 October 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging from our BankingQ product to our Prior Authorization platform. Giva’s intuitive ticket management system allows our team to efficiently track and resolve customer issues across multiple healthcare applications while serving more than 200 employees. What particularly impresses us is Giva's staff performance reporting capabilities, which provide actionable insights into our team's productivity and response times without penalizing staff for factors beyond their control. We intend to build out our knowledge base to leverage Giva’s powerful AI Copilot that is included as standard and it’s private and covered under our BAA. > > **Cons**: The new releases are very rapid and we have to read the release notes every 3 weeks, but no reconfiguration necessary. Not a serious complaint/we are pleased using Giva since 2017. Our customers are very happy...Giva helps us every day meet the high demands of a healthcare/HIPAA environment. > > We’ve been using Giva since 2017 and our organization continues to rely on this robust service desk platform for managing our complex customer service/support needs. As a healthcare billing clearinghouse serving the many different industries, we require a HIPAA-compliant solution that can handle sensitive medical data while maintaining operational efficiency. The platform's HIPAA compliance features are essential for our healthcare operations, ensuring all sensitive patient information remains secure throughout the support process. Giva's customizable dashboards and real-time reporting have dramatically improved our visibility into critical issues, enabling faster resolution times and higher first-contact resolution rates. The 24/7 USA-based technical support has been consistently responsive, typically addressing our queries within an hour. After almost a decade of partnership, we confidently recommend Giva to other healthcare organizations seeking a scalable, secure, and user-friendly service desk solution that grows with your business needs. ----- ### "Exceptional Responsiveness to Our Enhancement Requests-HIPAA Compliant Ticketing System" — 5.0/5 > **Mike** | *20 June 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: What truly sets Giva apart from other solutions we've used is their exceptional responsiveness to enhancement requests. Unlike competing platforms that either charge premium prices for customization or place requests in never-ending backlogs, Giva actively collaborates with us to implement needed improvements. When we identified a reporting gap related to resolution versus closure timing, Giva quickly worked with us to develop a solution that met our exact requirements. Giva's agile development approach with new monthly product releases provides tremendous value compared to other vendors who might only deploy critical security updates monthly. This continuous improvement model ensures we consistently benefit from new features and enhancements without additional cost or lengthy implementation delays. Their function-rich interface contains all the capabilities we need. > > **Cons**: The IT and other teams don't have any cons to mention now. If we bring issues to Giva they do address. > > The Giva intuitive reporting system rates highly in our assessment, offering both pre-built analytics and custom report capabilities that support our complex operational requirements. We particularly appreciate the ability to download comprehensive datasets for further manipulation in our business intelligence tools. Combined with excellent support and training resources, Giva's platform has become an indispensable component of our Customer Service delivery strategy, helping us maintain high customer satisfaction while optimizing resource allocation. Using Giva HIPAA compliant ticketing system, we have achieved outstanding business results. We now resolve our Customer Service tickets 60% to 70% faster because it's easy to use and provides powerful reporting capabilities. Overall, on a scale of 1 to 10, Giva is an 8 or 9, so we are very pleased with it. ----- ### "Longtime Giva User" — 5.0/5 > **William** | *13 November 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: What I appreciate most about Giva is its stability, simplicity, and ease of use. It allows my team to stay organized, track issues efficiently, and maintain our high level of customer service. Over the years, we’ve seen Giva evolve to stay current with changing technology needs while still keeping the interface clean and intuitive. > > **Cons**: The reporting tools in Giva are solid, but I’d love to see expanded analytics or more customizable reports. > > After decades of daily use, I can honestly say that Giva has played a big role in helping our helpdesk deliver consistent, quality support to our firm. It’s a platform—and a team—that I truly trust and recommend. Working with \[sensitive content hidden\] and his team has always been a great experience. They genuinely care about their customers and are always quick to respond when we have questions or suggestions. That kind of responsiveness and personal attention is rare, and it speaks volumes about their commitment to long-term partnerships. ----- ### "Since 2016 our 100 Agents Distributed Globally Love Giva- It’s a 9 out of 10" — 5.0/5 > **Trini** | *11 December 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The email-to-ticket conversion functionality has been a game-changer, allowing us to easily track and validate patient requests and get them automatically routed to the right person. These features have streamlined our workflow and reduced duplicate requests, ultimately enhancing our overall efficiency. On overall functionality we rate Giva a 9 out of 10. One of its standout features is macro functionality, which has increased our productivity by approximately 30-40%. These pre-set response templates ensure consistency in our communications and have significantly reduced the number of follow up requests we receive. It not only saves time but also improves the patient’s experience by providing prompt and standardized responses. > > **Cons**: We give Giva a very positive review so we don't have any negative feedback. The Giva SaaS customer service product is a real standout. > > We are a healthcare organization providing radiology services to our patients all over the USA. We’ve been using Giva’s HIPAA compliant Customer Service software since 2016. I lead the back-office teams which numbers about 100 agents globally and provide support to several hundred thousand patients each month. Giva provides an efficient and user-friendly ticketing system that has significantly improved our productivity. We love it\! ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.za/software/135094/giva-customer-service?page=2) ## Links - [View on Capterra](https://www.capterra.co.za/software/135094/giva-customer-service) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data