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EHR 24/7
What Is EHR 24/7?
EHR 24/7 by Office Ally empowers more than 20,000 users with efficient patient care management. It has charting, real-time data, customizable forms, as well as integrations for patient intake and e-prescription solutions. With no needed implementation, healthcare providers can use EHR 24/7 to treat and document patients today.
Who Uses EHR 24/7?
EHR 24/7 provides charting, real-time data, customizable forms to enhance accuracy, productivity, and patient safety. It also has integrations for patient intake and e-prescription solutions.
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Reviews of EHR 24/7
Trustworthy platform
Comments: I like it. Will continue to use it and even do notes on it. But need an app.
Pros:
It’s simple to use. But I wish there was an app.
Cons:
Chrome makes you zoom in and out to find the next clickable box. An app would solve it.
Office Ally Response
10 months ago
Dr. Taher, Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details, please reach out to us.
Office Ally is great
Comments: Overall EHR 24/7 is great. I have used 5 different EHRs over the years and EHR 24/7 has always been the most reliable and easiest to use. My employees all prefer it over any other system as well.
Pros:
Price and ease of use and customization. You can add links into templates and either click them to insert into the chart or use them as reminders.
Cons:
Current medication list features need to be fixed. It duplicated the medications in the patient's medication list every time you write a prescription so you have to constantly manage the current medication list to reconcile it (which is something you are supposed to do anyway honestly.)
Office Ally Response
last year
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
Poor quality and incompetent support help
Comments: I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs. Here are some examples of what I;'m talking about.... 1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead. 2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air. 3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it. Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.
Pros:
Relatively easy to use.Fairly good integration between EHR and Practice Mate.
Cons:
1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.
EHR immunization registry
Comments: Overall excellent customer service with tech support, but the folks that run the immunization registry are the least helpful. They do not reply to email or answer their calls. We are considering transitioning to another system with similar capacity but more responsive customer support.
Pros:
Easy to navigate after you have manually created your set up
Cons:
Able to integrate with state immunization registry data exchange. However,if you have 2 offices with parent-child status, you are not able to transmit data from the child office. I have provided all necessary information to the immunization registry department at office ally to transmit the correct data but they are yet to get to me after 4 month. I am almost losing my VFC status as a result of this.
Office Ally Response
4 months ago
Fred, we sincerely apologize for any inconvenience you've experienced with our software and appreciate your feedback. Please provide us with your contact information as well as additional details of your issue and someone from our product team will reach out to you soon to help you resolve this issue. For the various methods of contacting support please visit https://cms.officeally.com/form-contact-form-new.
Alternatives Considered:
Great slim and affordable EHR for small practices
Comments: This meets our major requirements affordably. Patients are able to communicate with me via the portal, schedule appointments and pay bills. We cycled through several EHRs for small practices and my staff and I agree this one has been the best in terms of ease of use, responsiveness of support staff, integration with practice management, and simplicity of interface.
Pros:
It's easy to use and customize for my small practice without having to navigate enterprise-level features that we don't need. Training is simple so onboarding new staff members is quick. Key integrations with eRx, labs and practice management have been seamless, and the pricepoint is an order (or two) of magnitude lower than large scale options such as Athena or Epic. I like the ability to easily free text without opening and closing multiple windows.
Cons:
Patient portal still needs work to improve integration and features. Patient access to chart is limited and requires active monitoring (e.g. routing reports to the portal). I don't report statistics for Medicare so can't comment about utility for that. Chart management features such as searching for specific diagnoses or medications is clunky -- can't use * to fold multiple related diagnoses into the same search.
Office Ally Response
last year
Thank you for the complimentary review. I am very glad that you are enjoying the product. I would be very interested in hearing more about (and possibly highlighting) your experience further. If you are interested, please reach out to us.
