Paycor

Paycor is an excellent payroll software

Comments: Instead of two days, payroll just takes two hours. We consolidated our use of three separate programs into just one. We've streamlined the supervisory process by automating several previously manual tasks, including hiring, onboarding, and performance evaluations.

Pros:

From sourcing new employees to managing my retirement, PayCor has me covered. I can select the modules that best suit my needs. Their method of execution is comprehensive, their follow-up is reliable, and their staff is always pleasant and helpful.

Cons:

It's really challenging to distinguish between my belongings and those of my subordinates. It's a pain to maintain organized, what with having to manually delete old goals and add/remove team members.

Overall good product

Pros:

Easy to use. Customer service chat feature has been really nice and easy to use.

Cons:

During implementation, there were things that were not answered by our initial sales consultant. She just kind of went MIA.

Paycor - Great for Small, Not-So-Great for Any Other Size

Comments: Very poor. Implementation was difficult and the staff was not helpful (keep in mind this was late 2021). Paycor was short-staffed and needing to hire new faces at a rapid rate. The implementation reps did the job as quickly as possible and were then very eager to end their engagement and have you submit problems to their general support line. Their customer support model is dated, they are consistently adding updates to the platform without proper communications, and they continue to expand their scope into new product areas (i.e. possible future compensation benchmarking data offerings) rather than develop/enhance the products they currently have. Would not recommend. Red flags all over if you are a company with 100+ employees or more. Look elsewhere.

Pros:

Visually, the system is very easy to use and navigate. This is great for employees who are not in the system day-to-day. Better than UltiPro or comparable systems.

Cons:

Everything else. Customer service is horrendous; their model is based on reaching out to their general support line or live chat for direct assistance, but it's a 50/50 shot as to whether you get someone knowledgeable, or whether you get someone who needs knowledge FROM YOU. Also, the live chat does not support all products Paycor offers (i.e. benefits advisor aka bswift), so that will not be a place you can rely on.Paycor has a pattern of going out, acquiring products, and 'loosely' integrating them, so if you want/need barebones add-ons for little additional expense, this is the option for you. Don't expect the systems to 'talk' to each other outside of providing name, email, department, job title, and little else. Perfect examples of these are the ATS (formerly Newton Software), the learning management system (Litmos), the benefits platform (bswift), and the talent management tool (7geese). If you have to choose Paycor, I'd suggest NOT taking these additional platforms and integrating outside vendors to Paycor via API/SFTP. Paycor has an open API platform, so if you can find an engineering resource to help you set up those feeds, you will be good to go.Last thing: Paycor DOES NOT support equity or bonus-type reporting fields in the system. You can add a 'custom field', but that field will not reflect history or changes as they occur. Bonus and equity data can be imported into the payroll paygrid directly, but don't expect those standard fields in the Paycor system.

Ease of Use

Comments: Implementation was very rough and we are still fixing things almost 2 years later. The program itself is great.

Pros:

Ease of use for Payroll. Able to figure out payroll without verymuch effort.

Cons:

Not having a dedicated representative for our account.

Paycor HRIS Review

Comments: Overall, I am quite happy with Paycor. We are able to accomplish what we need and work with them to customize our solution.

Pros:

I like the functionalities of Paycor for almost all things HR related. This system is easy to use for employee payroll, benefits, timekeeping, compensation, and more. The premium support option is amazing - if you have an issue, you call in and talk to a team of Paycor reps that know your company and processes. You talk to the same team each time! They have a lot of extra features that can be added.

Cons:

The downside of Paycor is if you have multiple companies (EIN's) that need to work together. A lot of things can be customized, but some options are a one size fits all for your entire company. This is particularly frustrating with Performance Management as all companies don't do the same thing. Also, it seems like they haven't tested quite enough before rolling out new features.