ServiceNow Asset Management

ServiceNow Asset Management

by ServiceNow

Who Uses ServiceNow Asset Management?

ServiceNow Asset Management is suited for companies that need to track their IT asset life cycles with workflows.

What Is ServiceNow Asset Management?

Tracks the financial, contractual, & inventory details of hardware, software, & virtual infrastructure, as well as non-IT assets, throughout their lifecycle.

ServiceNow Asset Management Details

ServiceNow

http://www.servicenow.com

Founded 2003

ServiceNow Asset Management Pricing Overview

ServiceNow Asset Management does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

Online

ServiceNow Asset Management Features

IT Asset Management Software
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ServiceNow Asset Management Reviews

Showing 5 of 27 reviews

Overall
4,3/5
Ease of Use
3,9/5
Customer Service
4,4/5
Features
4,3/5
Value for Money
4,3/5
George C.
IT Compliance Manager
Food & Beverages
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2018/07/10

"I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization."

Comments: I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management.

Pros: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software.

Cons: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets.

  • Reviewer Source 
  • Reviewed on 2018/07/10
Athena ordona V.
Senior Fraud Specialist
Retail, 10 001+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2019/02/27

"ServiceNow: a Realtime Service Management tool"

Comments: ServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping.

Pros: Asking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool.

Cons: Though the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand.

  • Reviewer Source 
  • Reviewed on 2019/02/27
Ryan O.
Software Architect
Religious Institutions, 501-1 000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2019/03/08

"Very Useful But Be Cautious"

Comments: Overall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit.

Pros: ServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs.

Cons: ServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times. It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links. Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning. This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile.

  • Reviewer Source 
  • Reviewed on 2019/03/08
Mayank S.
Head Of Sales Marketing
Human Resources, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2020/04/03

"Value for Money..."

Comments: I have been using it for almost 8 months now. I found it quiet useful.

Pros: The ease of access and the ease of utilization as per your LOB/Industry.
Easy administration and multi-level management.
User friendly GUI (depends on the customization).

Cons: Does not work properly on Low Bandwidth connections.
Depending on your hardware, it's performance may vary.

  • Reviewer Source 
  • Reviewed on 2020/04/03
Verified Reviewer
Sr Director
Biotechnology, 10 001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2019/12/12

"modern software asset management tool"

Comments: It is an intuitive, easy to implement, monitor and report tool that provides a great self service experience to a user and enable true IT self service if implemented well.

Pros: The best features that we like are - ability to link to configuration management database, auto discovery of assets and the ability to provide a self service catalog to the end user there by easing the pressure on the IT operations team.

Cons: While this product is able to monitor software entitlement and compliance for other software such as Microsoft office, adobe etc. it is thus far unable to monitor and manage compliance of service now software licensing - probably something that should be immediately added.

  • Reviewer Source 
  • Reviewed on 2019/12/12