Who Uses Cin7?

Omnichannel wholesalers, retailers, importers and light-manufacturers turn to Cin7 when they need a single platform that lets them contain costs as they expand to new markets and add sales channels.

What Is Cin7?

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level. Note: Cin7 is not suitable for asset management.

Cin7 Details

Cin7

http://www.cin7.com/

Founded 2011

Cin7 video
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Cin7 pricing overview

Cin7 does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

Cin7 deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Cin7 Features

  • Alerts/Notifications
  • Database Support
  • Document Archiving
  • EDI Mapping Support
  • EDI Testing
  • Exception Management
  • Reporting/Analytics
  • Third Party Integration
  • Workflow Scheduler

View full list of EDI Software

  • Barcoding/RFID
  • Check-in/Check-out
  • Cost Tracking
  • Forecasting
  • Inventory Optimization
  • Inventory Tracking
  • Item Management
  • Reorder Management
  • SKU/UPC Codes
  • Serial Number Tracking
  • Supplier Management

View full list of Inventory Control Software

  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management

View full list of Inventory Management Software

  • Catalog Management
  • Channel Management
  • Data Synchronization
  • Email Marketing
  • Inventory Management
  • Marketplace Integration
  • Mobile Commerce
  • Order Management
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Social Commerce

View full list of Multi-Channel eCommerce Software

  • Backorder Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management

View full list of Order Management Software

  • 3PL Management
  • Barcoding/RFID
  • Forecasting
  • Inventory Management
  • Multi-Location
  • Order Management
  • Purchasing
  • Quality Management
  • Real Time Synchronization
  • Receiving/Putaway Management
  • Returns Management
  • Shipping Management

View full list of Warehouse Management Software

  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates

View full list of eCommerce Software

Cin7 Alternatives

More Cin7 alternatives

Cin7 Reviews

Read all reviews

Overall rating

4,3/5

Average score

Ease of Use 4,2
Customer Service 4,2
Features 4,2
Value for Money 4,1

Review software

Share your experiences with other software buyers.

Write a Review!
Vasili K.
MD
Construction, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2020/09/13

"CIN7 ERP for a technical sales business"

Pros: Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Cons: No ability to digitally pick items in a warehouse

Vendor Response

by Cin7 on 2020/09/15

Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

  • Reviewer Source 
  • Reviewed on 2020/09/13
Sean S.
Owner & IT Manager
Food & Beverages, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 2019/09/11

"Extremely powerful inventory and order processing and logistic package"

Comments: While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Pros: Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Cons: The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Vendor Response

by Cin7 on 2019/09/15

Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.

  • Reviewer Source 
  • Reviewed on 2019/09/11
Michael R.
MD
Apparel & Fashion, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/09/29

"Great Softwear with huge potential let down by inability of staff"

Comments: We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.

Pros: The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.

Cons: Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.

Vendor Response

by Cin7 on 2020/11/04

Hi Michael,

Thank you for taking the time to review Cin7 and for sharing your concerns.

I'm sorry to hear that your experience with our customer support didn't meet your needs or expectations. We understand some of our staff have already been in touch with you to understand and resolve the issues you were experiencing.

We understand some of the delays were a result of a lack of response from your 3PL contact. We also recognise some of your unique customization requests were not feasible from our end. We are currently making improvements to our sales approach to be sure we understand customer requirements upfront. We've also recently hired more support team members with experience in leading SaaS businesses to meet the growing demand for Cin7. All of this to help ensure this won't happen to anyone else.

Thank you again for the feedback and choosing Cin7. It really helps us improve for you and our other customers.

Doug (CMO)

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/09/29
Lachlan B.
General Manager
Wholesale, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019/10/18

"Decent software Terrible support and service."

Comments: Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software. 'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks...

Pros: Powerful reporting functionality. Cloud based so good access.

Cons: Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

Vendor Response

by Cin7 on 2019/10/24

Hi Lachlan,
Thank you for your feedback. It looks like our team escalated your account to senior customer service representatives early last week. We apologize for your frustration and thank you for your patience. Our representatives will continue to work with you to resolve these issues.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2019/10/18
Ben G.
Owner
Retail, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2020/07/28

"The best all in one platform (trialled others) and service"

Comments: Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. Issues solved
Stock control. Selling via 5 channels is impossible to track without CIN7.
Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch.
+1 for Client manager Frankie, a true professional and educator.
+1 For honest sales executive Shyam

Pros: CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs.

Cons: Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

Vendor Response

by Cin7 on 2020/08/02

Hello Ben,
Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that you had a pleasant experience with our onboarding team. We'll make sure to share what you've written here with our team. We look forward to continuing to work with you and to find as many ways as we can to help your business.

Sincerely,
The Cin7 Team

  • Reviewer Source 
  • Reviewed on 2020/07/28