Who Uses DEAR Systems?

Manufacturers, Wholesalers/Distributors, Retailers & eCommerce operators.

What Is DEAR Systems?

Integrated with QuickBooks Online and Xero, suitable for small to medium businesses in retail, wholesale, manufacturing, food production sectors which have requirements to manage inventory levels. Solution covers the entire business cycle in inventory management. Shopify, Magento, Amazon and eBay retailers integrate DEAR Systems for more than just managing their inventories. DEAR Inventory provides features that give you the information you need to manage costs and maximize profitability.

DEAR Systems Details

DEAR Systems

http://dearsystems.com

Founded 2012

DEAR Systems Software - Dashboard
DEAR Systems Software - Dashboard
DEAR Systems Software - Advanced Sale
DEAR Systems Software - Integrations
DEAR Systems Software - Reports
DEAR Systems video
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DEAR Systems Software - Dashboard - thumbnail
DEAR Systems Software - Dashboard - thumbnail
DEAR Systems Software - Advanced Sale - thumbnail
DEAR Systems Software - Integrations - thumbnail
DEAR Systems Software - Reports - thumbnail

DEAR Systems pricing overview

See pricing plans

DEAR Systems does not have a free version but does offer a free trial. DEAR Systems paid version starts at US$249,00/month.


Starting Price

US$249,00/month See pricing details

Free Version

No

Free Trial

DEAR Systems deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPad (Mobile)

Training

  • Webinars
  • Documentation
  • Videos

DEAR Systems Features

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Automatic Billing
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CPA Firms
  • Compliance Management
  • Credit Card Processing
  • Document Storage
  • Expense Claims
  • Expense Tracking
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For Government
  • Fund Accounting
  • General Ledger
  • Income & Balance Sheet
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Mobile Access
  • Multi-Currency
  • Multi-Location
  • Nonprofits
  • Order Management
  • Payroll Management
  • Project Accounting
  • Project Management
  • Projections
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Receipt Management
  • Recurring/Subscription Billing
  • Reminders
  • Sales Tax Management
  • Status Tracking
  • Tax Management
  • Third Party Integrations
  • Workflow Management

View full list of Accounting Software

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • Bills of Material
  • CRM
  • Cost Tracking
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Distribution Management
  • Document Storage
  • Financial Management
  • Forecasting
  • Import/Export Management
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Multi-Currency
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Returns Management
  • Sales Forecasting
  • Sales Orders
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Third Party Integrations
  • Warehouse Management
  • Workflow Management
  • eCommerce Management

View full list of Distribution Software

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Bank Reconciliation
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Distribution Management
  • Document Management
  • Enterprise Asset Management
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Forecasting
  • General Ledger
  • HR Management
  • Integrated Business Operations
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Manufacturing Planning
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Payroll Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Orders
  • Shipping Management
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Warehouse Management
  • Workflow Management

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  • Promotions Management
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  • Shopping Cart

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  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Bills of Material
  • CRM
  • Compliance Management
  • Configurable Workflow
  • Cost Tracking
  • Customizable Reports
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Label Printing
  • Labeling
  • Monitoring
  • Multi-Location
  • Order Management
  • Price / Margin Management
  • Product Lifecycle Management
  • Production Management
  • Production Tracking
  • Purchase Order Management
  • Quality Control
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Recall Management
  • Recipe Management
  • Reporting & Statistics
  • Sales Orders
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Supplier Management
  • Third Party Integrations
  • Traceability
  • Traceback & Traceforward
  • Workflow Management

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • Check-in/Check-out
  • Cost Tracking
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Forecasting
  • Inventory Auditing
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Order Tracking
  • Point of Sale (POS)
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • SKU/UPC Codes
  • Sales Orders
  • Sales Reports
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Warehouse Management

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • Cost Tracking
  • Customer Database
  • Customizable Reports
  • Data Synchronization
  • Forecasting
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Search/Filter
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Vendor Managed Inventory
  • Warehouse Management
  • eCommerce Management

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  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • Collaboration Tools
  • Compliance Management
  • Cost Tracking
  • Distribution Management
  • Document Management
  • Estimating
  • Financial Management
  • Forecasting
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Job Costing
  • Maintenance Management
  • Monitoring
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Planning Tools
  • Production Management
  • Production Scheduling
  • Production Tracking
  • Project Management
  • Purchase Order Management
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Safety Management
  • Sales Orders
  • Shipping Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Traceability
  • Warehouse Management
  • Work Order Management
  • Workflow Management

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  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Bills of Material
  • Built-in Accounting
  • Compliance Management
  • Cost Tracking
  • Customizable Reports
  • Data Visualization
  • Document Management
  • Estimating
  • Forecasting
  • Inventory Management
  • Inventory Tracking
  • Job Scheduling
  • Maintenance Scheduling
  • Monitoring
  • Multi-Location
  • Order Management
  • Performance Metrics
  • Planning Tools
  • Production Management
  • Production Scheduling
  • Production Tracking
  • Project Management
  • Purchase Order Management
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Resource Management
  • Safety Management
  • Scheduling
  • Search/Filter
  • Shipping Management
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Third Party Integrations
  • Traceability
  • Warehouse Management
  • Work Order Management
  • Workflow Management

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  • Customizable Reports
  • Data Import/Export
  • Distribution Management
  • Document Management
  • ERP
  • Financial Management
  • Forecasting
  • Inventory Management
  • Inventory Tracking
  • MES
  • Maintenance Management
  • Material Requirements Planning
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Planning Tools
  • Production Management
  • Production Scheduling
  • Production Tracking
  • Project Management
  • Projections
  • Purchase Order Management
  • Quality Control
  • Quality Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Safety Management
  • Sales Orders
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  • Warehouse Management
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  • Contract Pricing
  • Customer Database
  • Customer History
  • Data Import/Export
  • Discount Management
  • ERP
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Management
  • Labeling
  • List Management
  • Multi-Channel Management
  • Multi-Location
  • Offline Access
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Price / Margin Management
  • Product Catalog
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Data
  • Real Time Order Entry
  • Remote Order Entry
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Shipping Management
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Warehouse Management
  • Workflow Management
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  • Customer History
  • Customizable Branding
  • Customizable Templates
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  • Discount Management
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  • Inventory Replenishment
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  • Invoice Management
  • Labeling
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Product Catalog
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Recurring Orders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Shipping Labels
  • Shipping Management
  • Special Order Management
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  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CRM
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reports
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

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  • Audit Trail
  • Budget Control
  • Budgeting/Forecasting
  • Cataloging/Categorization
  • Compliance Management
  • Contract/License Management
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Expense Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Multi-Location
  • Order Management
  • Order Processing
  • Order Tracking
  • Procurement Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Purchasing Reports
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Reporting & Statistics
  • Requisition Management
  • Search/Filter
  • Shipping Management
  • Sourcing Management
  • Spend Analysis
  • Spend Control
  • Spend Management
  • Supplier Management
  • Third Party Integrations
  • User Management
  • Vendor Management
  • Warehouse Management
  • Workflow Management

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  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Order Management
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
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  • Compliance Management
  • Customizable Reports
  • Data Visualization
  • Demand Forecasting
  • Document Management
  • EDI
  • Forecasting
  • Import/Export Management
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Procurement Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Sales & Operations Planning
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  • Bills of Material
  • Customizable Fields
  • Customizable Reports
  • Cycle Count
  • Data Import/Export
  • Forecasting
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Kitting
  • Labeling
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Order Entry
  • Order Management
  • Order Tracking
  • Purchase Order Management
  • Purchasing & Receiving
  • Quality Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Synchronization
  • Receiving/Putaway Management
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Sales Orders
  • Serial Number Tracking
  • Shipping Labels
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  • Stock Management
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  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Inventory Management
  • Inventory Tracking
  • Kitting
  • Loyalty Program
  • Mobile Access
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Order Management
  • Order Processing
  • Order Tracking
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Sales Orders
  • Sales Trend Analysis
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DEAR Systems Alternatives

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DEAR Systems Reviews

Read all reviews

Overall rating

4,3/5

Average score

Ease of Use 4,2
Customer Service 4,4
Features 4,1
Value for Money 4,3

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Robert K.
Robert K.
Director
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/04/02

"IntegrationKings review of Dear Systems"

Comments: A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros: The features we like most about Dear Systems and so do the clients we work with are:
- Integrations around stock control and sales workflows with Woo Commerce and Shopify.
- Complete bi-directional integration with Xero and QBooks Online.
- Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system.
- Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons: The features we least like most about Dear Systems:
- Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system.
- Would like to see more integrations over time into the core platform overall as well.

Alternatives Considered: Unleashed and Cin7

Reasons for Choosing DEAR Systems: Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

Switched From: Attache, Sage 300cloud, MYOB Advanced and NetSuite

Reasons for Switching to DEAR Systems: Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.

  • Reviewer Source 
  • Reviewed on 2021/04/02
Ben B.
Owner
Food & Beverages, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 2021/03/29

"What a relief"

Comments: DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras. I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

Pros: Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track.
Very fast and easy to understand onboarding. Much less help needed than others.
The video tutorials are excellent.
The interface is modern looking.
The process from CO to MO is visual and easy to follow.
The Automation option is worth every dollar.

Cons: Not enough Business intelligence information.
Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it.
B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

  • Reviewer Source 
  • Reviewed on 2021/03/29
Joe R.
Commercial Manager
Retail, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 2021/08/01

"DEAR Assistance"

Comments: The customer support we received was fantastic whilst we were importing data from our old system. Our overall experience has been really good.

Pros: It is easy to use and navigate and is very customisable. [SENSITIVE CONTENT] from DEAR Support were both fantastic in helping us switch from a previous soft ware to DEAR. They answered all our questions quickly and accurately and were always very proactive in ensuring everything went smoothly. Highly recommend.

Cons: The reporting is slightly limited but otherwise everything else seems good.

  • Reviewer Source 
  • Reviewed on 2021/08/01
Cole N.
Production Technician
Electrical/Electronic Manufacturing, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/03/03

"Poor Experiences"

Comments: I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.

Pros: It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.

Cons: This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy

Vendor Response

by DEAR Systems on 2020/04/15

Hello Cole,
Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected.
One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing.
Best Regards,
DEAR Team.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 2020/03/03
Shazib K.
Financial Controller
Furniture, 201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2021/06/29

"A robust supply chain/inventory management"

Comments: Very good; this has enhanced our inventory management

Pros: The client servicing teams have listened to my concerns and suggestions to bring new features onboard. The brought in delivery scheduling which matters to companies managing fulfillment with limited dispatch capacity. Furthermore, they have recently escalated my concern on the time lag between sales vs COGS date due to the UAE VAT law's verdict on date of supply in case of taking client deposits. I'm confident that they will resolve that as well.

Cons: The integration with Xero is nice; but as far as the "reversal" are concerns; i.e. when DEAR invoices are modified; that creates Xero<>DEAR sync errors. There's nothing wrong with this logic; but I feel this is an area of improvements.

Alternatives Considered: Unleashed

Reasons for Switching to DEAR Systems: DEAR system's had POS and the backend had financial module as well.

  • Reviewer Source 
  • Reviewed on 2021/06/29