---
description: Learn more about Freshservice price, benefits, and disadvantages for businesses in South Africa. Read reviews from verified users and discover similar tools.
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title: Freshservice Price, Reviews & Features - Capterra South Africa 2026
---

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# Freshservice

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> Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
> 
> Verdict: Rated **4.5/5** by 753 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Freshservice?

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 753 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Freshworks
- **Location**: San Mateo, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$19,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 14-day free trial, no credit card required.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more

## Features

- Access Controls/Permissions
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Tracking
- Assignment Management
- Audit Management
- Calendar Management
- Catalog Management
- Change Management
- Change Planning
- Chat/Messaging
- Collaboration Tools
- Configuration Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customizable Forms
- Customizable Templates
- Dashboard
- Device Auto Discovery
- Disaster Recovery
- Documentation Management
- Electronic Signature
- Full Text Search
- IT Asset Tracking
- IT Reporting
- Incident Management
- Incident Reporting
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- License Inventory
- Multi-Channel Communication
- Patch Management
- Pre-built Templates
- Project Tracking
- Real-Time Chat
- Real-Time Monitoring
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Status Tracking
- Survey/Poll Management
- Task Management
- Ticket Management
- Workflow Automation
- Workflow Management

... and 56 more features

## Integrations (54 total)

- Amazon Redshift
- Azure DevOps Server
- BambooHR
- Box
- ClickUp
- Copper
- Docusign
- Dropbox Business
- Dynamics 365
- FreshBooks
- Freshchat
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar

... and 39 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)

## Related Categories

- [IT Asset Management Software](https://www.capterra.co.za/directory/30077/it-asset-management/software)
- [IT Management Software](https://www.capterra.co.za/directory/10001/it-management/software)
- [Help Desk Software](https://www.capterra.co.za/directory/30008/help-desk/software)
- [Knowledge Management Software](https://www.capterra.co.za/directory/30094/knowledge-management/software)
- [IT Service Software](https://www.capterra.co.za/directory/30672/it-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.za/software/124981/freshdesk) — 4.5/5 (3460 reviews)
2. [Zoho Desk](https://www.capterra.co.za/software/169505/zoho-desk) — 4.5/5 (2213 reviews)
3. [Zendesk Suite](https://www.capterra.co.za/software/164283/zendesk) — 4.4/5 (4083 reviews)
4. [Milvus](https://www.capterra.co.za/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.co.za/software/102188/liveagent) — 4.7/5 (1786 reviews)

## Reviews

### "Freshservice - a game changer" — 5.0/5

> **Werner** | *17 February 2026* | Nonprofit Organization Management | Recommendation rating: 8.0/10
> 
> **Pros**: The Ease of getting it set up and the impact it made on our day to day IT support process - the Knowledge base is also a winner and we love the custom portal.
> 
> **Cons**: Some of the app integrations are complicated to set up and can be a little janky at times. There are also some finer automation things that take some time to learn.
> 
> Overall we are happy with the product and we are exploring the different modules and building it out further as it has so many aspects to it.

-----

### "Fresh Service review" — 4.0/5

> **Eusoph** | *17 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Great support team 24/7. Many features that they relevant to an ITSM setup.Always bringing in new features at no extra cost.
> 
> **Cons**: At times they quick to bring in half bcked features. But must say they are always quick to correct to fix any bugs which comes with a new feature.
> 
> I have been using it for almost 4 years and felt in love with it from day one because if its great user experience and easy to use features.

-----

### "FreshService Survey" — 4.0/5

> **William** | *20 May 2026* | Logistics & Supply Chain | Recommendation rating: 8.0/10
> 
> **Pros**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case
> 
> **Cons**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change
> 
> So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides.

-----

### "A product that keeps up with the time." — 4.0/5

> **Carlos** | *18 May 2026* | Nonprofit Organization Management | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use, even for the more complicated functions we setup in our subscriptions it wasn't long before we went from request to solution.  Support with the product is exceptional.
> 
> **Cons**: Certain 3rd party connectors (Workday) are cost prohibitive to adopt.  The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations.
> 
> I like that the product keeps evolving with the market trends and customer expectations.  It's easy to trust the development will meet our needs.

-----

### "Fix Scheduled Workflows" — 3.0/5

> **Colter** | *09 December 2024* | Automotive | Recommendation rating: 6.0/10
> 
> **Pros**: Ticket tracking and management is very good; I like the ability to merge tickets.
> 
> **Cons**: The scheduled workflows have been completely non-operational since we have begun using Freshservice.
> 
> There are some minor quirks about the platform, but it mostly does what it claims.

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## Links

- [View on Capterra](https://www.capterra.co.za/software/132997/freshservice)

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