15 years helping South African businesses
choose better software

What Is Brevo?

Forge lasting customer relationships and accelerate growth with Brevo, the most approachable CRM suite. Build brilliant customer experiences across email, SMS, push, and more. Coalesce data sources for precise targeting and a single customer view. Automate, segment, and A/B test for campaigns tailored to your audience.

Who Uses Brevo?

Brevo’s CRM suite is designed to grow businesses of all sizes and empower them to create seamless customer experiences. Accelarate your revenue growth with Brevo’s easy-to-use marketing and sales tool

Brevo Software - Newsletters, Transactional emails, Marketing Automation, SMTP - all with Brevo.
Brevo Software - Create, send and analyze your email campaigns easily, with unlimited contacts
Brevo Software - The platform that helps you build customer relationships across email, SMS, chat & more.
Brevo Software - Newsletters, Transactional emails, Marketing Automation, SMTP - all with Brevo.

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Reviews of Brevo

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.5
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nikita
Nikita
Marketing Manager CRM in Germany
Verified LinkedIn User
Machinery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great Email Marketing Tool

5.0 8 months ago

Comments: Brevo has been a great partner overall. It is hard to complain even about server outages or technical issues.
Only limitations for already available features are concerning and the way Brevo pushes its CRM.

Pros:

The way emails look, the full control over transactional and marketing email system links. Full localization possibility. Great support and documentation.

Cons:

Services outages became frequent and emails cannot be tested or sent during that time. Brevo is pushing its CRM and close features that were available for free before. For people who are never going to swtich to their CRM such moves are clearly wrong. For example, the conversations feature is much more limited as of now and to reply to Whatsapp conversations, subscribers need to pay.

Bryan
E-Commerce Manager in US
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Brevo - Everything in one place.

5.0 3 months ago

Comments: It was much, much more affordable for our needs than other similar solutions we looked at. The Conversations Chat module allows us to add chat messaging from Facebook, Instagram, and Email. This allows all our staff to use one interface for all messaging and to spread out the workload to all staff.

Pros:

We use Brevo for our email marketing and contact lists as well as the Conversation module that adds a Chat feature to our company website.

Cons:

Regarding the Conversation module, I really want more high-level controls to monitor and manage our sales team who all use Brevo to digitally interact with our customer base.

Verified Reviewer
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Safe transaction emails

5.0 last month New

Pros:

We always had problems when sending emails from our internal software. Messages would bounce and not delivered or would delay too much. Everything was solved using sendinblue (now Brevo). Very easy setup with the API key as well.

Cons:

Setting up DKIM and other security measures still require specific knowledge about security protocols and you might want assistance from your IT department.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Worst company to deal with - Stay away!

1.0 4 years ago

Comments: Sendinblue is probably the worst company I have ever dealt with. Not only their support is close to inexistent for users with premium account, but they treat you like a criminal. I've been using them for almost a year, when suddenly they deactivated the account, saying there was a complaint. That's it: someone makes a complaint, you have no chance to defend yourself, and they DEACTIVATE the account???
What happens with all the customer information I had stored there? What happens with the SMS credits I purchased? What happened with the monthly subscription?
Went on their Facebook page and guess what, I found at least 2 other customers having the EXACT same issue. Which FB page is also a joke, there's no engagement with THEIR customers.
Now I understand why they are such a cheap alternative.... because their service is the same: cheap

Pros:

There are no pro's, you have to figure it our yourself, and even the information posted on their website contradicts with real life usage

Cons:

No customer support, even if you have the Premium account, they have no respect for that. Their Social Media is also irrelevant, even their CEO's Linkedin account is irrelevant. His contact info on the Linkedin page is incorrect. My advice? Stay AWAY!

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great email sending platform

4.0 3 months ago

Comments: It is a great platform for email marketing, where you can decide if you want to be charge for number of mails sent or contact list volume.

Pros:

The drag and drop system is really easy to use, the templates even if they are basic works well, it has a great customer service who responds fast and finally love the a/b testing

Cons:

Some metrics doesn't match with Google Analytics statistics, and I found some issues in the process to import a list of contacts