What Is Front?

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. More than 7,500 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time. Learn more at front.com.

Who Uses Front?

Any business aiming to build and grow strong relationships with clients, customers, or teammates.

Where can Front be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Front
  • Located in San Francisco, US
  • Founded in 2013
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 26 others

Languages

English

About the vendor

  • Front
  • Located in San Francisco, US
  • Founded in 2013
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 26 others

Languages

English

Front videos and images

Front Software - Get your work done in one place
Front Software - Work efficiently as a team
Front Software - Make decisions faster with teammates
Front Software - Get context from other apps
View 5 more
Front video
Front Software - Get your work done in one place
Front Software - Work efficiently as a team
Front Software - Make decisions faster with teammates
Front Software - Get context from other apps

Compare Front with similar products

US$19,00/month
Free Version
Free Trial
US$19,00/month
Free Version
Free Trial
US$18,00/month
Free Version
Free Trial
US$8,00/month
Free Version
Free Trial

Features of Front

  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Auto-Responders
  • Automated Routing
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Discussions / Forums
  • Email Management
  • Email Monitoring
  • Email Templates
  • Employee Database
  • Employee Directory
  • Event Triggered Actions
  • File Sharing
  • Issue Tracking
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-User Collaboration
  • Negative Feedback Management
  • Notes Management
  • Onboarding
  • Order Management
  • Performance Metrics
  • Quality Management
  • Queue Management
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Team Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management

Front Alternatives

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Help Scout is a web-based help desk designed for a great customer experience.
Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software. Learn more about Acuity Scheduling
A comprehensive solution for managing Sales, Leads, Marketing, Help Desk Ticketing, a Customer Portal and Project Management.
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management. Learn more about Bitrix24
Win more customers by providing excellent customer service with LiveAgent - a scalable Help Desk solution for companies of all sizes. Learn more about LiveAgent
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Service Management Software Suite that represents a comprehensive solution for service, support, and customer care
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.

Reviews of Front

Average score

Overall
4,5
Ease of Use
4,5
Customer Service
4,4
Features
4,4
Value for Money
4,2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1 000
  • >1 001
Marjolaine L.
Marjolaine L.
Co-founder in France
Verified LinkedIn User
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Best email software ever

5 2 years ago

Comments: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Pros:

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Cons:

When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Felipe P.
Team Lead TechOps in Brazil
Financial Services, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great Experience with Front

4 last month New

Comments: I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

Pros:

The interface and how is easy to teammates collaborate and organize conversations with customers.

Cons:

Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"

Verified Reviewer
Purchasing in US
Verified LinkedIn User
Marketing & Advertising, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

One of the worst email applications I've ever used

1 4 years ago

Pros:

The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

Cons:

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Alexis T.
Data Migration Manager in US
Computer Software, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Front helps keep us organized

5 last month New

Comments: I love using Front!

Pros:

I love that I can communicate with my team about an email where the client cannot see. It helps us tackle tasks efficiently.

Cons:

My least favorite feature is that the merging and unmerging of tasks isn't as robust as I would like. I have many emails with the same names that end up being merged and I would like more control over how to merge or unmerge them.

Verified Reviewer
Key Account Manager in US
Verified LinkedIn User
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Front is the best Shared Inbox for collaborative customer support

5 2 years ago

Comments: Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.

Pros:

My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.

Cons:

The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.