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Front

Name: Front
Rating: 4.5 (206 reviews)

by Front

4,5 /5 (206) Write a Review!

Who Uses Front?

Any team that relies on email to get work done both internally and externally.

What Is Front?

Front is the first Customer Communication Platform that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] With Front, you can assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls, or set reminders to respond later. Email templates, sequences, mail merge, and shortcuts automate your workflow to save time. Try Front for free.

Front Details

Front

http://frontapp.com

Founded 2013

Play

Front Software - Get your work done in one place - thumbnail

Front Software - Work efficiently as a team - thumbnail

Front Software - Make decisions faster with teammates - thumbnail

Front Software - Get context from other apps - thumbnail

Compare Front with similar products

Front

4.5 (206 reviews)

current software

Starting price

US$19,00/month

US$15,00/month

US$14,00/month

Free Version

Free Version No

Free Version Yes

Free Trial

Free Trial Yes

Front deployment and support

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Deployment

Cloud, SaaS, Web-based
Mac (Desktop)
Windows (Desktop)
Android (Mobile)
iPhone (Mobile)
iPad (Mobile)

Training

In Person
Live Online
Webinars
Documentation
Videos

Front Features

Advertising Agency Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Billing & Invoicing
Calendar Management
Campaign Analytics
Campaign Management
Client Management
Collaboration Tools
Commenting/Notes
Customizable Branding
Customizable Reports
Customizable Templates
Data Visualization
Deadline Management
Document Management
Drag & Drop
Email Management
File Management
File Sharing
Gantt/Timeline View
Monitoring
Performance Metrics
Prioritization
Project Management
Project Planning
Project Templates
Project Time Tracking
Project Tracking
Projections
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Status Tracking
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Template Management
Third Party Integrations
Time Tracking
Workflow Management

View full list of Advertising Agency Software

Collaboration Software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Brainstorming
Calendar Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Management
Content Management
Customizable Branding
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Email Management
File Management
File Sharing
File Transfer
Live Chat
Mobile Access
Prioritization
Progress Tracking
Project Management
Project Planning
Projections
Real Time Editing
Real Time Notifications
Real-time Updates
Reporting & Statistics
SSL Security
Screen Sharing
Secure Data Storage
Single Sign On
Status Tracking
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Third Party Integrations
To-Do List
Version Control
Video Conferencing
Workflow Management

View full list of Collaboration Software

Complaint Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Assignment Management
Audit Trail
Case Management
Chat/Messaging
Complaint Management
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Email Management
Email Templates
Feedback Management
Forms Management
Interaction Tracking
Issue Management
Issue Tracking
Knowledge Base Management
Live Chat
Monitoring
Multi-Channel Communication
Multi-Channel Management
Prioritization
Quality Assurance
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Routing
SSL Security
Self Service Portal
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Widgets
Workflow Management

View full list of Complaint Management Software

Contact Centre Software

API
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Notifications
Auto-Dialer
Automated Routing
Automatic Call Distribution
CRM
Call Center Management
Call List Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Campaign Management
Chat/Messaging
Chatbot
Collaboration Tools
Computer Telephony Integration
Contact Database
Contact Management
Customer History
Customizable Reports
Data Import/Export
Email Management
IVR / Voice Recognition
Interaction Tracking
Live Chat
Monitoring
Multi-Channel Communication
Performance Management
Predictive Dialer
Quality Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Social Media Integration
Third Party Integrations
Voice Mail
Workforce Management

View full list of Contact Centre Software

Customer Communications Management Software

API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Auto-Responders
Batch Communications
Billing & Invoicing
CRM
Call Recording
Chat/Messaging
Collaboration Tools
Communication Management
Contact Database
Contact Management
Content Management
Customer Database
Customer History
Customizable Branding
Customizable Templates
Email Distribution
Email Management
Feedback Management
Historical Reporting
IVR / Voice Recognition
Inbox Management
Interaction Tracking
Interactive Content
Live Chat
Multi-Channel Communication
Multi-Channel Management
Multi-Language
On-Demand Communications
Personalization
Print Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
SMS Messaging
SSL Security
Social Media Integration
Surveys & Feedback
Tagging
Template Management
Third Party Integrations
Video Support
Widgets
Workflow Management

View full list of Customer Communications Management Software

Customer Engagement Software

AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Behavior Tracking
CRM
Campaign Analytics
Campaign Management
Chat/Messaging
Churn Management
Communication Management
Community Management
Content Creation
Content Management
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Gamification
Live Chat
Monitoring
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Video Support
Visual Analytics
Widgets
Workflow Management

View full list of Customer Engagement Software

Customer Experience Software

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
CRM
Campaign Management
Chat/Messaging
Communication Management
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Visualization
Drag & Drop
Email Management
Engagement Tracking
Feedback Management
Knowledge Management
Live Chat
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Negative Feedback Management
Predictive Analytics
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Search/Filter
Sentiment Analysis
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Third Party Integrations
Trend Analysis
Visual Analytics
Widgets
Workflow Management

View full list of Customer Experience Software

Customer Service Software

API
Activity Tracking
Alerts / Escalation
Appointment Management
Auto-Responders
Calendar Management
Call Center Management
Call Routing
Communication Management
Contact Database
Contact Management
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Forms
Customizable Templates
Data Import/Export
Drag & Drop
Email Management
Employee Management
Engagement Tracking
Event Triggered Actions
Inbox Management
Knowledge Base Management
Live Chat
Multi-Channel Communication
Multiple User Accounts
Performance Management
Performance Metrics
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Rules-Based Workflow
SMS Messaging
Self Service Portal
Single Sign On
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Template Management
Third Party Integrations
Virtual Assistant
Voice Mail
Workflow Management

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Customer Success Software

API
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Alerts / Escalation
Behavior Tracking
CRM
Chat/Messaging
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Health Score
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Onboarding
Performance Metrics
Real Time Data
Real Time Notifications
Reporting & Statistics
Reporting/Analytics
Revenue Management
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Task Management
Third Party Integrations
Usage Tracking/Analytics
Widgets
Win / Loss Analysis
Workflow Management

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Display Advertising Software

AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audience Targeting
Behavior Analytics
Calendar Management
Campaign Analytics
Campaign Management
Client Management
Collaboration Tools
Commenting/Notes
Cross Channel Attribution
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Deadline Management
Display Ad Management
Document Management
Drag & Drop
Dynamic Content
Email Management
File Management
Heatmaps
Monitoring
Performance Metrics
Personalization
Prioritization
Project Management
Project Planning
Project Time Tracking
Projections
Real Time Data
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Retargeting Ads
Search/Filter
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Third Party Integrations
Workflow Management

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Email Management Software

AB Testing
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Auto-Responders
CRM
Campaign Analytics
Campaign Management
Campaign Segmentation
Canned Responses
Chat/Messaging
Click Tracking
Contact Database
Contact Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Recovery
Drag & Drop
Drip Campaigns
Email Distribution
Email Management
Email Marketing
Email Monitoring
Email Templates
Email Tracking
Inbox Management
Monitoring
Queue Management
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Management
Routing
Search/Filter
Shared Inboxes
Signature Management
Social Media Integration
Spam Blocker
Subscription Management
Template Management
Third Party Integrations
Whitelisting/Blacklisting
Workflow Management

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Email Tracking Software

AB Testing
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Scheduling
Audience Targeting
Auto-Responders
Automated Scheduling
CRM
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Click Tracking
Contact Database
Contact Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Delivery Tracking
Drag & Drop
Drip Campaigns
Email Distribution
Email Management
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Geolocation
Heatmaps
Location Tracking
Mailing List Management
Monitoring
Multi-Campaign
Preview Functionality
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reminders
Reporting & Statistics
Subscription Management
Team Management
Template Management
Third Party Integrations
Workflow Management

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Help Desk Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Automated Routing
CRM
Call Center Management
Chat/Messaging
Client Portal
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Email Management
Email Templates
Feedback Management
Help Desk Management
IT Asset Management
Interaction Tracking
Interaction Tracking
Knowledge Base Management
Live Chat
Macros/Templated Responses
Monitoring
Multi-Channel Communication
Network Monitoring
Performance Metrics
Prioritization
Real Time Notifications
Real-Time Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integrations
Ticket Management
Workflow Configuration
Workflow Management

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Internal Communication Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Audio / Video Conferencing
Blogs
Calendar Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Management
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Employee Communities
Employee Database
Employee Directory
Employee Onboarding
Employee Portal
Engagement Tracking
Event Calendar
File Sharing
Knowledge Management
Live Chat
Mobile Access
Mobile Alerts
Multi-Channel Communication
Multi-Language
Newsletter Management
Real Time Notifications
Real-time Updates
Reporting & Statistics
Role-Based Permissions
Search/Filter
Secure Data Storage
Single Sign On
Social Media Integration
Surveys & Feedback
Task Management
Third Party Integrations
Video Conferencing
Workflow Management

View full list of Internal Communication Software

Internal Communications Software

@mentions
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Blogs
Calendar Management
Chat/Messaging
Commenting/Notes
Contact Management
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Employee Communities
Employee Database
Employee Photos
Engagement Tracking
Event Calendar
File Management
File Sharing
Forum / Discussion Board
Live Chat
Meeting Management
Mobile Alerts
Multi-Language
Newsletter Management
Real Time Notifications
Real-Time Chat
Real-time Updates
Reporting & Statistics
Role-Based Permissions
Screen Sharing
Search/Filter
Single Sign On
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
Transcripts/Chat History
Video Conferencing
Workflow Management

View full list of Internal Communications Software

Live Chat Software

@mentions
API
Activity Dashboard
Activity Tracking
Auto-Responders
CRM
Calendar Management
Canned Responses
Chat/Messaging
Collaboration Tools
Contact Management
Content Management
Customer History
Customizable Branding
Document Storage
Drag & Drop
Email Management
File Management
File Sharing
File Transfer
Geotargeting
Interaction Tracking
Live Chat
Meeting Management
Mobile Access
Monitoring
Multi-Channel Communication
Offline Form
Proactive Chat
Progress Tracking
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real-time Consumer-facing Chat
Reporting & Statistics
Reporting/Analytics
Screen Sharing
Search/Filter
Single Sign On
Support Ticket Management
Surveys & Feedback
Tagging
Task Progress Tracking
Task Scheduling
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Video Conferencing
Website Visitor Tracking
Workflow Management

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Logistics Software

3PL Management
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Accounting
Activity Dashboard
Activity Tracking
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Barcoding/RFID
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CRM
Cross Docking
Customer Database
Delivery Tracking
Demand Forecasting
Dispatch Management
Document Management
EDI
Fleet Management
Geographic Maps
Inventory Management
Inventory Tracking
Invoice Management
Label Printing
Location Tracking
Monitoring
Multi-Location
Order Management
Order Tracking
Purchase Order Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Returns Management
Route Management
Route Optimization
Shipping Labels
Shipping Management
Status Tracking
Strategic Planning
Supplier Management
Third Party Integrations
Transportation Management
Warehouse Management
Work Order Management

View full list of Logistics Software

Productivity Software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Calendar Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Customizable Templates
Data Import/Export
Database Creation
Document Generation
Document Management
Document Storage
Drag & Drop
Email Management
File Management
File Sharing
File Transfer
Multiple Projects
Notes Management
Office Suite
Presentation Tools
Prioritization
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Real Time Notifications
Real-time Updates
Reminders
Reporting & Statistics
SSL Security
Search/Filter
Secure Data Storage
Single Sign On
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Team Chat
Third Party Integrations
To-Do List
Workflow Management

View full list of Productivity Software

Remote Work Software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Calendar Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Customizable Branding
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Signature
Email Management
Employee Activity Monitoring
File Management
File Transfer
Live Chat
Meeting Management
Monitoring
Prioritization
Progress Tracking
Project Time Tracking
Projections
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-time Updates
Remote Access/Control
Remote Support Software
Reporting & Statistics
SSL Security
Single Sign On
Softphone Software
Tagging
Task Management
Task Progress Tracking
Task Scheduling
Third Party Integrations
Time Zone Tracking
Two-Way Audio & Video
Video Chat
Video Conferencing
Workflow Management

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Team Communication Software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Audio Calls
Calendar Management
Calendar Sync
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Conferencing
Contact Management
Content Management
Customizable Branding
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Email Management
File Management
File Sharing
File Transfer
Forum / Discussion Board
Live Chat
Meeting Management
Mobile Access
Progress Tracking
Project Management
Projections
Real Time Notifications
Real-Time Chat
Real-time Updates
Reminders
Reporting & Statistics
Search/Filter
Single Sign On
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Task Scheduling
Third Party Integrations
Two-Way Audio & Video
Video Conferencing
Workflow Management

View full list of Team Communication Software

Unified Communications Software

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audio / Video Conferencing
Automatic Call Distribution
CRM
Calendar Management
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Caller ID
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customizable Reports
Fax Management
File Sharing
File Transfer
IVR / Voice Recognition
Interaction Tracking
Live Chat
Meeting Management
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
SMS Messaging
SSL Security
Single Sign On
Third Party Integrations
Two-Way Audio & Video
Video Call Recording
Video Conferencing
Video Support
Voice Mail

View full list of Unified Communications Software

Workflow Management Software

API
Access Controls/Permissions
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Activity Tracking
Alerts/Notifications
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Audit Management
Audit Trail
Business Process Automation
Calendar Management
Collaboration Tools
Commenting/Notes
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Forms Management
Graphical Workflow Editor
Mobile Access
Monitoring
No-Code
Progress Tracking
Project Time Tracking
Project Workflow
Projections
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Template Management
Third Party Integrations
Workflow Configuration
Workflow Management

View full list of Workflow Management Software

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More Front alternatives

Front Reviews

Read all reviews

Overall rating

4,5/5

From 206 users reviews

Average score

Ease of Use 4,5

Customer Service 4,4

Features 4,4

Value for Money 4,2

Review software

Share your experiences with other software buyers.

Write a Review!

Read all reviews

Marjolaine L.

Co-founder

Transportation/Trucking/Railroad, 11-50 Employees

Used the Software for: 1+ year

Overall Rating

5 /5
Ease of Use

5 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 2020/03/12

"Best email software ever"

Comments: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Pros: Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Cons: When I need to speak to all the team, I have to create a discussion and add them all, one by one.
I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Reviewer Source
Reviewed on 2020/03/12

Arielle B.

Head of Customer Success

Insurance, 11-50 Employees

Used the Software for: 1-5 months

Overall Rating

5 /5
Ease of Use

4 /5
Features & Functionality

5 /5
Customer Support

Unrated
Value for Money

5 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 2020/08/19

"Love Front- Would Recommend"

Comments: Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.

Pros: It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.

Cons: I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

Reviewer Source
Reviewed on 2020/08/19

Liz S.

Executive Assistant

Computer Software, 51-200 Employees

Used the Software for: 2+ years

Overall Rating

5 /5
Ease of Use

5 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

8/10

Reviewer Source
Reviewed on 2021/04/26

"Easy to use"

Pros: It's easy to sort and assign emails among team members.

Cons: Sometimes there a slight glitches, but they usually resolve quickly.

Reviewer Source
Reviewed on 2021/04/26

Verified Reviewer

Purchasing

Marketing & Advertising, 51-200 Employees

Used the Software for: 6-12 months

Overall Rating

1 /5
Ease of Use

2 /5
Features & Functionality

1 /5
Customer Support

Unrated
Value for Money

Unrated
Likelihood to Recommend

0/10

Reviewer Source
Source: GetApp
Reviewed on 2018/04/02

"One of the worst email applications I've ever used"

Pros: The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

Cons: My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Reviewer Source
Source: GetApp
Reviewed on 2018/04/02

Isabel C.

Consultant

E-Learning, Self Employed

Used the Software for: 1-5 months

Overall Rating

5 /5
Ease of Use

4 /5
Features & Functionality

4 /5
Customer Support

5 /5
Value for Money

3 /5
Likelihood to Recommend

6/10

Reviewer Source
Reviewed on 2021/02/25

"I just didn`t listen"

Comments: I intended to built the basis of a future deployment, and inserted some social medial channels... but it really is designed for a team. It is just me in this business, at the moment.

Pros: The Meeting Bird feature, that was built in after they bought that company. I was interested in using the scheduling links.

Cons: It was too much. I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill. It was. Front is too much if you are just using it as an email provider.
I didn't even managed to get my partner on board so he could use the tool. As it has a two users policy.

Reviewer Source
Reviewed on 2021/02/25

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