Who Uses Front?
Any team that relies on email to get work done both internally and externally.
What Is Front?
Front is the first email management software that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] With Front, you can assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls, or set reminders to respond later. Email templates, sequences, mail merge, and shortcuts automate your workflow to save time. Try Front for free.
Front Details
Front
http://frontapp.com
Founded 2013
Front pricing overview
Front does not have a free version but does offer a free trial. Front paid version starts at US$9,00/month.
Starting Price
US$9,00/month
Pricing Details
$12/user per month or $9/user per month when billed annually
Free Version
No
Free Trial
Yes
Front deployment and support
Support
- Business Hours
- Online
Deployment
- Installed - Mac
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Front Features
Advertising Agency Software
- Campaign Management
- Collaboration
- Document Management
- File Sharing
- Project Management
- Task Management
- Time Tracking
Collaboration Software
- Brainstorming
- Calendar Management
- Contact Management
- Content Management
- Discussion Boards
- Document Management
- Project Management
- Real Time Editing
- Task Management
- Version Control
- Video Conferencing
Complaint Management Software
- Case Management
- Complaint Classification
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Forms Management
- Issue Tracking
- Quality Assurance Management
- Routing
- Self Service Portal
- Social Media Monitoring
- Survey Management
Contact Center Software
- Agent Interface
- Auto Dialer
- Automated Routing
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Interactive Voice Response (IVR)
- Quality Management
- Queue Management
- Reporting/Analytics
- Workforce Management
Customer Communications Management Software
- Batch Communications
- Chat / Messaging
- Content Management
- Email Distribution
- Interactive Content
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Print Management
- Template Management
- Video Content
View full list of Customer Communications Management Software
Customer Engagement Software
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
Customer Experience Software
- Analytics
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Customer Service Software
- Alerts / Escalation
- Appointment Management
- Call Center Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Customer Success Software
- Account Alerts
- Account Management
- Communication Management
- Customer Engagement
- Customer Lifecycle Management
- Health Score
- Onboarding
- Revenue Management
- Usage Tracking/Analytics
- Win / Loss Analysis
Email Management Software
- Archiving & Retention
- Canned Responses
- Data Recovery
- Email Monitoring
- Queue Management
- Response Management
- Routing
- Shared Inboxes
- Signature Management
- Spam Blocker
- Whitelisting/Blacklisting
Email Tracking Software
- A/B Testing
- Audience Segmentation
- Campaign Management
- Event-Based Notifications
- Location Tracking
- Team Management
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
Internal Communication Software
- Activity/News Feed
- Audio / Video Conferencing
- Blogs
- Chat / Messaging
- Employee Directory
- Event Calendar
- File Sharing
- Knowledge Management
- Newsletter Management
- Surveys & Feedback
Internal Communications Software
- Activity/News Feed
- Blogs
- Employee Database
- Employee Photos
- Meeting Management
- Newsletter Management
- Real-time Chat
- Screen Sharing
- Survey/Poll Management
- Video Conferencing
Live Chat Software
- Canned Responses
- Customizable Branding
- Geo Targeting
- Offline Form
- Proactive Chat
- Screen Sharing
- Third Party Integration
- Transfers/Routing
- Website Visitor Tracking
Logistics Software
- 3PL Management
- Barcoding/RFID
- CRM
- Cross Docking
- Fleet Management
- Inventory Management
- Order Management
- Shipping Management
- Supplier Management
- Transportation Management
Productivity Software
- Collaboration
- Database Creation
- Document Creation
- File Sharing
- Notes Management
- Office Suite
- Presentation Tools
- Project Management
- Task Management
- Team Chat
Remote Work Software
- Collaboration
- Electronic Signature
- Employee Activity Monitoring
- Live Chat
- Meeting Management
- Remote Access
- Remote Support
- Softphone
- Task Management
- Time Zone Tracking
- Video Chat
- Web Conferencing
Team Communication Software
- Activity/News Feed
- Alerts/Notifications
- Audio Calls
- Discussion Threads
- File Sharing
- Mobile Access
- Real-time Chat
- Search
- Surveys & Feedback
- Task Management
- Third Party Integration
- Video Conferencing
Unified Communications Software
- Audio / Video Conferencing
- Calendar Management
- Call Recording
- Call Routing
- Chat / Messaging
- Fax Management
- File Sharing
- Mobile Access
- Multi-User Collaboration
- Voice Mail
Workflow Management Software
- Access Controls/Permissions
- Business Process Automation
- Calendar Management
- Compliance Tracking
- Customizable Dashboard
- Document Management
- Forms Management
- Graphical Workflow Editor
- Mobile Access
- No-Code
- Task Management
- Third Party Integrations
- Workflow Configuration
Front Alternatives
More Front alternatives
Front Reviews
Read all reviewsOverall rating
Average score
Marjolaine L.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/03/12
"Best email software ever"
Comments: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Pros: Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
Cons:
When I need to speak to all the team, I have to create a discussion and add them all, one by one.
I'd rather have the possibility to @team within an email or a discussion to make sure they are all included.
I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.
- Reviewer Source
- Reviewed on 2020/03/12
Arielle B.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer SupportUnrated
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/08/19
"Love Front- Would Recommend"
Comments: Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.
Pros: It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.
Cons: I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)
- Reviewer Source
- Reviewed on 2020/08/19
Lauren L.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support3 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/09/25
"A Shared Work Model DREAM!"
Pros:
My team uses Front daily for our customer communication, as well as internal communication. The ability to tag an internal user and comment on the threads without having to reply to the email is a game-changer when it comes to problem-solving and communication regarding more complex emails.
We used multiple inboxes, separated into different inbox groups, with different permissions. It was easy to track and manage despite having so many inboxes.
In a shared work model, the ability to assign emails to yourself or other members of the team was extremely useful, to ensure we were not doing double-work or responding to emails at the same time. On top of that, you would be able to see when a teammate was replying or typing under the email, which was a good way to know who was working on what.
Cons: Front tended to have quite a few outages and crashes that impacted our workflow heavily. Fortunately these were able to be resolved quickly and communication was reliable and fast! However, the number of times we experienced an outage was frustrating.
- Reviewer Source
- Reviewed on 2020/09/25
Verified Reviewer
-
Overall Rating1 /5
-
Ease of Use2 /5
-
Features & Functionality1 /5
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 2018/04/02
"One of the worst email applications I've ever used"
Pros: The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.
Cons: My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.
- Reviewer Source
- Source: GetApp
- Reviewed on 2018/04/02
John F.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support1 /5
-
Value for Money2 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 2020/07/31
"Great Software, Terrible Billing and Support Policies"
Pros: It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.
Cons: -Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.
- Reviewer Source
- Reviewed on 2020/07/31
